Screwfix is a leading retailer in the UK, specializing in trade tools, accessories, and hardware products. The company offers a wide range of items suitable for various sectors, including construction, plumbing, electrical, and home improvement. Customers can find everything from power tools and hand tools to plumbing supplies and building materials, catering primarily to professionals in the trade as well as DIY enthusiasts. With a focus on providing quality products at competitive prices, Screwfix operates an extensive online platform at www.screwfix.co.uk, enabling easy browsing and purchasing. The company’s commitment to customer service is reflected in its efficient logistics and a network of over 700 stores across the UK, ensuring that customers can access their needed supplies quickly and conveniently.
Screwfix receives a mix of reviews, with many customers praising the helpful and friendly staff across various branches, such as those in Carnforth and Beverley, where individuals report excellent service and support. Reviewers appreciate the availability of products and the efficiency of staff in assisting with purchases.
However, significant complaints arise regarding delivery issues, particularly with Parcelforce, which many find unreliable, leading to delays and frustration. Additionally, some customers express dissatisfaction with the lack of manufacturer warranties on certain products and issues related to parking at specific branches. While many enjoy the in-store experience, the delivery and warranty concerns detract from the overall satisfaction. Overall, the sentiment is mixed, reflecting both commendable service and notable operational challenges.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 22 | 100% | +1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.0 | 1 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | 2.5 | 2 |
| Mar 25 | 1.5 | 2 |
| Apr 25 | 5.0 | 3 |
| May 25 | 4.0 | 6 |
| Jun 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 22 most recent reviews.
“Shower died last night ,found a direct replacement on screw fix (Trinitron madid 2)was old one(new one Trinitron enri...”
“I had a failure of a Drayton Wiser hub identified by Drayton technical support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.2 out of 5 (fair) | 67 out of 100 | 3.8 out of 5 (good) | 1.5 out of 5 (poor) | 2.8 out of 5 (fair) | — | 22 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Screwfix is #5 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 1.5).
22 reviews of Screwfix. Filter by what matters to you.
Currently needing all sorts of supplies for a project at home, screwfix have been fast, efficient and cost effective! Great service - would have given 5 stars if not for some items being out of stock
visited the Hawkhill Branch and the staff were amazing I travel a lot and visit a lot of screwfix, By far the best shop
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Polarized pattern: few middle ratings. 55% of recent reviews are 4–5★ and 41% are 1–2★.
Screwfix is a leading retailer in the UK, specializing in trade tools, accessories, and hardware products. The company offers a wide range of items suitable for various sectors, including construction, plumbing, electrical, and home improvement. Customers can find everything from power tools and hand tools to plumbing supplies and building materials, catering primarily to professionals in the trade as well as DIY enthusiasts. With a focus on providing quality products at competitive prices, Screwfix operates an extensive online platform at www.screwfix.co.uk, enabling easy browsing and purchasing. The company’s commitment to customer service is reflected in its efficient logistics and a network of over 700 stores across the UK, ensuring that customers can access their needed supplies quickly and conveniently.
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