J’ai reçu un autre article que celui…
J’ai reçu un autre article que celui que j’ai commandé extrêmement déçu.

SELECTED Online Shop is a prominent retailer in the shopping and fashion industry, offering a diverse range of men's and women's clothing. Customers can explore a variety of collections, including outerwear, knitwear, occasion wear, and premium selections, all designed to cater to contemporary fashion needs. The official online shop, accessible at www.selected.com, features new arrivals weekly, allowing shoppers to stay updated with the latest trends. The company aims to provide a seamless shopping experience with a customer-friendly return policy of 100 days and the option to join SELECTED+, which offers exclusive benefits such as rewards, discounts, and members-only events. By targeting fashion-conscious consumers looking for quality apparel, SELECTED Online Shop positions itself as a reliable source for stylish and versatile clothing options.
SELECTED Online Shop receives overwhelmingly positive feedback from customers, highlighting the excellent product quality and fast delivery. Reviewers frequently praise the smooth ordering process and the care taken in packaging, with many noting that items arrive in perfect condition.
The quality of the clothing, including the fit and materials, is often described as impressive, contributing to a satisfying shopping experience. However, some customers express disappointment, mentioning issues such as receiving incorrect items or unclear sizing, particularly with specific products. Despite these occasional complaints, the overall sentiment remains highly favorable, with many consumers eager to return for future purchases. Overall, SELECTED Online Shop is viewed positively, with a strong emphasis on quality and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.3 | 218 |
| Feb 25 | 4.3 | 100 |
| Mar 25 | 4.5 | 152 |
| Apr 25 | 4.7 | 143 |
| May 25 | 4.5 | 204 |
| Jun 25 | 4.3 | 134 |
| Jul 25 | 4.6 | 49 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Parfait de la commande à la livraison”
“Waardeloos retourbeleid en service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.3 out of 5 (good) | 4.5 out of 5 (good) | +5% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: SELECTED Online Shop is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.3).
500 reviews of SELECTED Online Shop. Filter by what matters to you.
J’ai reçu un autre article que celui que j’ai commandé extrêmement déçu.
Henvendte mig i butik med et par bukser købt i oktober '23, der var revnet på knæet. Havde allerede fået syet dem bagpå tidligere pga. de var revnet der, og stropperne var også gået i stykker flere steder. Ekspedienten afviste med begrundelsen, om at det var normal slid. Ekspedienten ringede dog til chef - en samtale som først foregik ved kassen, men så blev trukket ud bagved, så jeg kun kunne høre brudstykker af samtalen. Resultatet: Reklamation afvist som værende normalt slid. Jeg er med på, at tøj går i stykker ved brug, men der er tale om bukser, der har været brugt helt normalt til kontorbrug. Og så er der tale om bukser, der ikke engang har overlevet reklamationsperioden. Går da ikke ud og bruger 600 kr. på bukser, som kan forventes at holde 1,5 år.
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De shirts heb ik teruggestuurd maar ik heb het geld niet terug ontvangen. Ik hoop dat ik het geld nog terug krijg!!!
Fick en trasig blus och försökt kontakta kundservice via chat och e-post men ingen respons… Handla inte här!
Waardeloos retourbeleid en service. In de TERMS OF CONDITION staat dat je vanaf het moment van retourneren binnen 14 dagen je geld terug krijgt. Na 14 dagen heb ik met de klantenservice contact opgenomen. Deze zeggen dat het 14 werkdagen zijn. Dat is natuurlijk een smoesje omdat hiervan niets in hun eigen beleid staat. Inmiddels is het ook al 14 werkdagen geleden dat ik een deel van mijn bestelling retour heb gestuurd. Tot op heden heb ik nog steeds niet mijn geld terug. De spullen van Selected vind ik echt leuk en betaalbaar maar dit soort service is voor mijn zodanig waardeloos dat ik hier zeker niets meer ga bestellen.
Het retourbeleid in de winkel is nogal klantonvriendelijk en ronduit irritant. Je krijgt geen geld terug, maar een cadeaubon (ok, is wettelijk toegestaan maar niet echt vriendelijk voor de klant) en online kun je per bestelling vervolgens maar 50€ aan cadeaubontegoed spenderen. Ik heb helemaal geen tijd om naar de winkel te gaan om te passen, maar wil wel dat cadeaubontegoed eerst op maken. Vrij irritant en het zorgt er tevens voor dat ik deze winkel voortaan mijd.
Slechte/trage verzending. Slecht contact
Gegenstand beschädigt angekommen. Leider kein Ersatz. Das ist bedauerlich.
Alles zit bij jullie helpdesk. Trok op niks
Die Naht der Loafer verlief sehr schräg, so eine schlechte Qualität hätte ich von Selected Homme nicht erwartet. Kann mit Fotos belegt werden.
I have found a subtle mark on the front of the top and decided to wash it instead of returning it. Unfortunately the mark has not come out at all, it is not easy material to rub the mark out as I discovered after washing and it’s now caused more damage. I’ve had to order another one today so I hope that the conduction is not marked on the new one you send to me. If it isn’t I will be retuning it and will include the original one that arrived last week. It’s not a great experience, I have bought from Fenwick store in York items from this brand and it’s my first time ordering online. I will be reluctant to purchase again if this second too is marked.
Maybe the worst chatbot I have ever used. Wanted to return something, it generated a label telling me to visit 'the location' - not telling me which carrier it was Went on the chat to get help with refunds - even asking it point blank to get in contact. When doing so it prevented me from speaking with someone by guessing what I really wanted to speak about and pushing me back up to support pages.
Umuligt at returnere- ordrenummeret virker ikke
Jag är besviken och hanteringen av returen. Det har gått över en vecka sedan jag skickade tillbaka mitt paket, men jag har fortfarande inte fått någon återbetalning. Det drar tyvärr ner mitt helhetsintryck. Margaretha
SELECTED Online Shop is a prominent retailer in the shopping and fashion industry, offering a diverse range of men's and women's clothing. Customers can explore a variety of collections, including outerwear, knitwear, occasion wear, and premium selections, all designed to cater to contemporary fashion needs. The official online shop, accessible at www.selected.com, features new arrivals weekly, allowing shoppers to stay updated with the latest trends. The company aims to provide a seamless shopping experience with a customer-friendly return policy of 100 days and the option to join SELECTED+, which offers exclusive benefits such as rewards, discounts, and members-only events. By targeting fashion-conscious consumers looking for quality apparel, SELECTED Online Shop positions itself as a reliable source for stylish and versatile clothing options.
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