SELECTED Online Shop is a prominent retailer in the shopping and fashion industry, offering a diverse range of men's and women's clothing. Customers can explore a variety of collections, including outerwear, knitwear, occasion wear, and premium selections, all designed to cater to contemporary fashion needs. The official online shop, accessible at www.selected.com, features new arrivals weekly, allowing shoppers to stay updated with the latest trends.
The company aims to provide a seamless shopping experience with a customer-friendly return policy of 100 days and the option to join SELECTED+, which offers exclusive benefits such as rewards, discounts, and members-only events. By targeting fashion-conscious consumers looking for quality apparel, SELECTED Online Shop positions itself as a reliable source for stylish and versatile clothing options.
SELECTED Online Shop has a positive customer experience.
SELECTED Online Shop receives overwhelmingly positive feedback from customers, highlighting the excellent product quality and fast delivery. Reviewers frequently praise the smooth ordering process and the care taken in packaging, with many noting that items arrive in perfect condition.
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The quality of the clothing, including the fit and materials, is often described as impressive, contributing to a satisfying shopping experience. However, some customers express disappointment, mentioning issues such as receiving incorrect items or unclear sizing, particularly with specific products. Despite these occasional complaints, the overall sentiment remains highly favorable, with many consumers eager to return for future purchases. Overall, SELECTED Online Shop is viewed positively, with a strong emphasis on quality and service.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
1,000
100%
-0.1
● Low
4.4 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.4▼ 0.1
12-month avg
4.4
All-time
4.4
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jan 25
4.3
218
Feb 25
4.3
100
Mar 25
4.5
152
Apr 25
4.7
143
May 25
4.5
204
Jun 25
4.3
134
Jul 25
4.6
49
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 436 positive reviews
Customer service11%
48 mentions
Delivery6%
26 mentions
Fast & efficient5%
21 mentions
Quality4%
18 mentions
“Parfait de la commande à la livraison”
On “Customer service” · Jul 9, 2025
Top complaintsof 51 negative reviews
Customer service10%
5 mentions
Returns8%
4 mentions
Refund6%
3 mentions
Charges4%
2 mentions
“Waardeloos retourbeleid en service”
On “Customer service” · Jun 26, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
Overall rating and review count for this company and similar companies
Bestellprozess über Paypal funktionierte nich wie gewohnt. Mehrere Versuch und am Ende nur über Klarna möglich, ohne Fehlerreport
T-Shirt-Qualität nicht gut. Beim ersten Tragen wölbte sich der Kragen nach innen. Preis Leistung bei dem Produkt nicht gut
Qualität und Schnitt etc. sind top. Was mich zu der Bewertung führt sind die - in meinem Fall - unglaublich täuschenden Produktbilder der Hose die ich mir bestellt habe.
Was auf den Fotos wie ein sandfarbener, sanfter Braunton wirkte, war in echt ein komplett farbloses, dunkles Beige-Grau.
5€ Versandkosten und 2€ für die Retoure geblecht, bin ich jetzt 7€ ärmer nur weil die Produktfotos massivst zu wünschen übrig lassen.
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Prima producten, snelle levering. Maar waarom wordt de bestelling thuis geleverd als er expliciet een dhl afleverpunt is geselecteerd. Product blijft dagen onbezorgd omdat het bij de buren wordt afgeleverd die veel van huis zijn.
Good delivery service, return policy confusing. Please stop chat bot that doesn’t understand a clue about your problem… customer relationship must be built with real people. Thanks!
Pasvorm van top was echt veel te klein voor maat M, kwam er niet eens in. Broeken waren of te groot of te klein, erg jammer want de kwaliteit van het materiaal was erg goed en mooi.
Retourneren was een hele zoektocht. Plaats een link in de mail dat werkt veel makkelijker en dus sneller.
God effektiv shop. Har tidligere købt samme produkt i samme størrelse, men den er nu mindre i størrelsen, hvilket er træls når jeg har taget mærkerne af.
Ich hab ein Sakko in 2 Größen bestellt. Beide kamen extrem zerknittert an.
Hab die passende Größe nachbestellt. Kam ebenfalls sehr zerknittert an. Jetzt muss ich das Sakko in die Putzerei geben. Ich bekomme es nicht glatt mit meinem Bügeleisen.
Auswahl und Größentabelle war ok.
Update 9 June: All settled, now. Thank you
SELECTED Online Shop is a prominent retailer in the shopping and fashion industry, offering a diverse range of men's and women's clothing. Customers can explore a variety of collections, including outerwear, knitwear, occasion wear, and premium selections, all designed to cater to contemporary fashion needs. The official online shop, accessible at www.selected.com, features new arrivals weekly, allowing shoppers to stay updated with the latest trends.
The company aims to provide a seamless shopping experience with a customer-friendly return policy of 100 days and the option to join SELECTED+, which offers exclusive benefits such as rewards, discounts, and members-only events. By targeting fashion-conscious consumers looking for quality apparel, SELECTED Online Shop positions itself as a reliable source for stylish and versatile clothing options.