SFC Service, operating under SFC HOLDINGS Co., Ltd., is a leading third-party logistics (3PL) provider based in China. The company specializes in a comprehensive range of eCommerce fulfillment services, including warehousing, inventory management, picking and packing, and global door-to-door shipping. With a strong focus on cross-border logistics, SFC Service caters to businesses looking to enhance their supply chain efficiency and customer satisfaction by offering fast and reliable shipping solutions to over 220 countries. Targeting eCommerce retailers, crowdfunding projects, and other businesses requiring logistics support, SFC Service aims to streamline the fulfillment process. The company has established itself as a key player in the logistics sector, managing over 500,000 parcels daily and serving more than 100,000 registered members. By providing services such as Amazon prep, dropshipping, and value-added logistics, SFC Service is committed to supporting its clients in achieving timely and effective delivery for their customers.
SFC Service, also known as SendFromChina, receives mixed feedback from customers, reflecting both commendable aspects and significant frustrations. Many reviewers praise the company's fair pricing, dependable execution, and responsive support, highlighting how their professional team effectively reduces shipping issues and processes orders quickly.
Customers appreciate the clear communication regarding shipment status and the ability to adapt to changing requirements. However, a substantial number of complaints focus on the unreliability of package delivery, with numerous reports of parcels never arriving despite being marked as delivered. Issues with customer support and system functionality are also prevalent, leading some to express a strong aversion to using SFC again.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 41 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 3.0 | 2 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 1.0 | 2 |
| Dec 25 | 3.7 | 3 |
| Jan 26 | 4.7 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 41 most recent reviews.
“If you’re looking for a dependable fulfillment partner in China, SendFromChina is worth considering”
“So I ordered some items from online, and this is the shipping company courier that was provided after waiting several...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Transportation & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 67 out of 100 | 3.4 out of 5 (fair) | 2.8 out of 5 (fair) | 3.0 out of 5 (fair) | — | 41 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: SFC Service is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.8).
41 reviews of SFC Service. Filter by what matters to you.
9 months ago
If you’re looking for a dependable fulfillment partner in China, SendFromChina is worth considering. Fair pricing, dependable execution, and responsive support make them a solid option for ecommerce s... See more
10 months ago
We use SendFromChina mainly for quality inspection before shipping. Their team catches packaging and labeling issues early, which saves us money on returns. Reports are clear, and photos are provided.... See more
10 months ago
SendFromChina isn’t perfect, but they’re reliable. Shipping estimates are realistic, and they don’t overpromise. When there’s a delay, they explain why and offer options. For a growing DTC brand, that... See more
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Polarized pattern: few middle ratings. 51% of recent reviews are 4–5★ and 46% are 1–2★.
If you’re looking for a dependable fulfillment partner in China, SendFromChina is worth considering. Fair pricing, dependable execution, and responsive support make them a solid option for ecommerce sellers shipping globally.
We use SendFromChina mainly for quality inspection before shipping. Their team catches packaging and labeling issues early, which saves us money on returns. Reports are clear, and photos are provided. This service alone has made a noticeable difference.
SendFromChina isn’t perfect, but they’re reliable. Shipping estimates are realistic, and they don’t overpromise. When there’s a delay, they explain why and offer options. For a growing DTC brand, that honesty is more valuable than flashy promises.
Orders are processed quickly, and dispatch usually happens within a day. Compared to our previous provider, SendFromChina reduced handling delays significantly. There’s room for improvement in reporting dashboards, but overall efficiency has been strong.
We’ve worked with SendFromChina for over a year now, and the service has remained stable as our order volume grew. They adapted to our changing requirements, including custom packaging and split shipments. It’s reassuring to have a fulfillment partner that scales with your business.
What stands out most about SendFromChina is their communication. My account rep keeps me updated on stock levels and shipment status, even during busy periods. Issues are addressed quickly instead of being ignored. That level of responsiveness is rare in logistics.
After comparing several 3PL providers, SendFromChina offered the best balance between price and service. Storage fees are reasonable, and fulfillment costs scale well as order volume increases. It’s been a good solution for keeping margins under control while shipping internationally.
So I ordered some items from online, and this is the shipping company courier that was provided after waiting several days for my package to be delivered to be notified. My package has been delivered, but to a completely wrong destination, I’ve tried reaching out to this courier with no support no response whatsoever after several attempts this is a horrible shipping company. It’s very unfortunate. I placed an order two weeks ago. I should’ve received it to the correct address..
This was my first time using a China-based fulfillment service, and SendFromChina made the process much easier than expected. The onboarding was straightforward, and my account manager answered questions patiently. Shipping times were reasonable, and my customers received orders without issues.
according to the tracking number the package is delivered.....But never received it2025
Never deal with them If you need to lose your time ,money and make your customers angry and not satisfied go with SFC Their systems is not working most of the time no support and they don't answers on emails so quickly
Dear Becky, I wanted to take a moment to thank you for your excellent work and consistent support. Your clear communication, efficiency, and problem-solving attitude have made managing our shipments so much easier. Your professionalism and care truly stand out, and it’s been a pleasure working with you. I really appreciate your effort and look forward to continuing our smooth cooperation.
I have ordered from three different companies who used SFC to deliver. Items were sent from China, made it to my country, cleared customs and then never arrived. I will avoid ordering from anyone who uses them.
Colis pas livré (indiqué livré dans suivi de colis) Pas d’avis de passage
I would not give a start if that was an option. Horrible I mean HORRIBLE shipping service. You will wait all month for a package they state will get to you within two weeks. Also don't have proper communication tools in order to speak or email someone about frustrations with services. WOULD NEVER RECOMMEND AND NEVER USE THIS SERVICE AGAIN!!
SFC delivers excellence! Managing 10K+ orders each month for us, they consistently provide fast and precise fulfillment.
000 ZERO STARS 000 China to Australia. PAID 28TH JAN. NOW 24TH FEB. According to their own tracking records, parcel has not even left China after 27 days. 18 days before even picked up from sender. Now 5 days stuck in Hong Kong. Absolutely attrocious shippers.
So shameful to know that you had to charge delivery charges for sfc delivery. It explains how in loss you might be though you r charging the price equal to KFC and cudnt afford to deliver free near by your branch in burjuman. I thought the services are matching to your hype .
I've been waiting for my order since 20th November...They keep saying it's out for delivery but it never comes. I would like a realistic date .... it's been out for delivery for 1 week and never comes ..... same awnser over and over it's out for delivery
I worked with SFC for my board game crowdfunding campaign, and I cannot recommend them highly enough! From the very start, their team was professional, efficient, and always ready to assist with any questions or concerns. Managing logistics can be a daunting task, especially when dealing with international shipping, but SFC made the entire process seamless. Their order fulfillment service was nothing short of excellent. They handled our shipments from China to our backers all over the world with speed and precision, ensuring everything was properly packaged and delivered on time. What impressed me the most was their attention to detail and the care they took in handling our products. It gave me peace of mind knowing that our customers were receiving their orders in perfect condition. Communication with SFC was always clear and prompt. Their team was proactive, keeping me updated at every stage of the process. This level of transparency and reliability is rare and greatly appreciated, especially for a small business like mine. Thanks to SFC, we were able to fulfill our campaign smoothly and maintain our reputation for excellent customer service. If you’re looking for a trustworthy and highly competent logistics partner, SFC is the way to go. They have truly set the bar high for fulfillment services!
SFC Service, operating under SFC HOLDINGS Co., Ltd., is a leading third-party logistics (3PL) provider based in China. The company specializes in a comprehensive range of eCommerce fulfillment services, including warehousing, inventory management, picking and packing, and global door-to-door shipping. With a strong focus on cross-border logistics, SFC Service caters to businesses looking to enhance their supply chain efficiency and customer satisfaction by offering fast and reliable shipping solutions to over 220 countries. Targeting eCommerce retailers, crowdfunding projects, and other businesses requiring logistics support, SFC Service aims to streamline the fulfillment process. The company has established itself as a key player in the logistics sector, managing over 500,000 parcels daily and serving more than 100,000 registered members. By providing services such as Amazon prep, dropshipping, and value-added logistics, SFC Service is committed to supporting its clients in achieving timely and effective delivery for their customers.
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