SFC Service, operating under SFC HOLDINGS Co., Ltd., is a leading third-party logistics (3PL) provider based in China. The company specializes in a comprehensive range of eCommerce fulfillment services, including warehousing, inventory management, picking and packing, and global door-to-door shipping. With a strong focus on cross-border logistics, SFC Service caters to businesses looking to enhance their supply chain efficiency and customer satisfaction by offering fast and reliable shipping solutions to over 220 countries. Targeting eCommerce retailers, crowdfunding projects, and other businesses requiring logistics support, SFC Service aims to streamline the fulfillment process. The company has established itself as a key player in the logistics sector, managing over 500,000 parcels daily and serving more than 100,000 registered members. By providing services such as Amazon prep, dropshipping, and value-added logistics, SFC Service is committed to supporting its clients in achieving timely and effective delivery for their customers.
SFC Service, also known as SendFromChina, receives mixed feedback from customers, reflecting both commendable aspects and significant frustrations. Many reviewers praise the company's fair pricing, dependable execution, and responsive support, highlighting how their professional team effectively reduces shipping issues and processes orders quickly.
Customers appreciate the clear communication regarding shipment status and the ability to adapt to changing requirements. However, a substantial number of complaints focus on the unreliability of package delivery, with numerous reports of parcels never arriving despite being marked as delivered. Issues with customer support and system functionality are also prevalent, leading some to express a strong aversion to using SFC again.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 41 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 3.0 | 2 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 1.0 | 2 |
| Dec 25 | 3.7 | 3 |
| Jan 26 | 4.7 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 41 most recent reviews.
“If you’re looking for a dependable fulfillment partner in China, SendFromChina is worth considering”
“So I ordered some items from online, and this is the shipping company courier that was provided after waiting several...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Transportation & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 67 out of 100 | 3.4 out of 5 (fair) | 2.8 out of 5 (fair) | 3.0 out of 5 (fair) | — | 41 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: SFC Service is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.8).
41 reviews of SFC Service. Filter by what matters to you.
If you’re looking for a dependable fulfillment partner in China, SendFromChina is worth considering. Fair pricing, dependable execution, and responsive support make them a solid option for ecommerce sellers shipping globally.
We use SendFromChina mainly for quality inspection before shipping. Their team catches packaging and labeling issues early, which saves us money on returns. Reports are clear, and photos are provided. This service alone has made a noticeable difference.
We’ve worked with SendFromChina for over a year now, and the service has remained stable as our order volume grew. They adapted to our changing requirements, including custom packaging and split shipments. It’s reassuring to have a fulfillment partner that scales with your business.
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Polarized pattern: few middle ratings. 51% of recent reviews are 4–5★ and 46% are 1–2★.
What stands out most about SendFromChina is their communication. My account rep keeps me updated on stock levels and shipment status, even during busy periods. Issues are addressed quickly instead of being ignored. That level of responsiveness is rare in logistics.
After comparing several 3PL providers, SendFromChina offered the best balance between price and service. Storage fees are reasonable, and fulfillment costs scale well as order volume increases. It’s been a good solution for keeping margins under control while shipping internationally.
This was my first time using a China-based fulfillment service, and SendFromChina made the process much easier than expected. The onboarding was straightforward, and my account manager answered questions patiently. Shipping times were reasonable, and my customers received orders without issues.
Dear Becky, I wanted to take a moment to thank you for your excellent work and consistent support. Your clear communication, efficiency, and problem-solving attitude have made managing our shipments so much easier. Your professionalism and care truly stand out, and it’s been a pleasure working with you. I really appreciate your effort and look forward to continuing our smooth cooperation.
I worked with SFC for my board game crowdfunding campaign, and I cannot recommend them highly enough! From the very start, their team was professional, efficient, and always ready to assist with any questions or concerns. Managing logistics can be a daunting task, especially when dealing with international shipping, but SFC made the entire process seamless. Their order fulfillment service was nothing short of excellent. They handled our shipments from China to our backers all over the world with speed and precision, ensuring everything was properly packaged and delivered on time. What impressed me the most was their attention to detail and the care they took in handling our products. It gave me peace of mind knowing that our customers were receiving their orders in perfect condition. Communication with SFC was always clear and prompt. Their team was proactive, keeping me updated at every stage of the process. This level of transparency and reliability is rare and greatly appreciated, especially for a small business like mine. Thanks to SFC, we were able to fulfill our campaign smoothly and maintain our reputation for excellent customer service. If you’re looking for a trustworthy and highly competent logistics partner, SFC is the way to go. They have truly set the bar high for fulfillment services!
Trustable and precise. They ship from China to the world on time. The interface is well done, and they answer your questions promptly.
Nous avons eu une bonne expérience avec SFC en tant que fournisseur de logistique. Leur équipe de service à la clientèle est l’un des points forts - ils sont toujours rapides et désireux de vous aider avec toutes les préoccupations ou questions que nous avons, en particulier Becky et Echo. Les options de réalisation sont variées et répondent généralement à nos besoins, et ils gèrent la plupart des situations professionnellement et efficacement. Parfois, il y a des retards mineurs, mais leur réactivité et leur volonté d’aider font une grande différence. Nous sommes satisfaits de leur service dans l’ensemble.
No logistics service is without its challenges, but what distinguishes SFC is their approach to resolving issues. On a rare occasion when a shipment was delayed, their team was proactive in communicating with us, explaining the situation, and working diligently to resolve the matter. Their commitment to transparency and making things right reassures us that we're in capable hands
I recently used the warehousing and order fulfillment services from SFC team for my crowdfunding business this year, and I must say, I am thoroughly impressed! Their service was nothing short of exceptional. From the moment I signed up, their team was incredibly helpful, guiding me through every step of the process with utmost professionalism. Thank you, Maggie!
"I've been using SFC as my third-party logistics partner for a few months now, and I must say, they've been a game-changer for my online business. Their comprehensive suite of services has helped streamline my operations and enhance the overall customer experience. I'm giving SFC four stars because, while their services have been exceptional, there's always room for improvement. Clearer communication regarding potential shipping delays and more detailed tracking information would make the experience even better."
Make sure you connect with client rep Becky. She is down to earth and goes above and beyond for her clients. It’ll take sometime to get used to their order system but once you do it’s all good. Smooth shipping experience so far. Hope to work with them again in the future.
I've been using SFC for about 3 years now, and they are fantastic at delivering all of my crowdfunding campaigns in mass volume quite swiftly. Even during the pandemic they had virtually no delays in their shipping services, and were able to deliver earlier than scheduled, while so many other companies could not. My customer service manager Maggie always goes above and beyond to make sure fulfillment runs smoothly. I use the additional bubble wrap + box service, and get a lot of compliments on the packaging from my customers. I do highly recommend them to fulfill your crowdfunding campaigns.
My company used to freight our products to Europe and then ship them from within Europe. Instead, we had SFC ship 100 packages from China to Europe. We saved money, the packages arrived quicker, and not a single package got lost (which is very unusual)! We were able to send the packages with VAT prepaid and there were no customs issues. SFC's online system is a bit challenging to navigate, as is properly formatting addresses, but their customer service was very helpful in figuring it out.
SFC Service, operating under SFC HOLDINGS Co., Ltd., is a leading third-party logistics (3PL) provider based in China. The company specializes in a comprehensive range of eCommerce fulfillment services, including warehousing, inventory management, picking and packing, and global door-to-door shipping. With a strong focus on cross-border logistics, SFC Service caters to businesses looking to enhance their supply chain efficiency and customer satisfaction by offering fast and reliable shipping solutions to over 220 countries. Targeting eCommerce retailers, crowdfunding projects, and other businesses requiring logistics support, SFC Service aims to streamline the fulfillment process. The company has established itself as a key player in the logistics sector, managing over 500,000 parcels daily and serving more than 100,000 registered members. By providing services such as Amazon prep, dropshipping, and value-added logistics, SFC Service is committed to supporting its clients in achieving timely and effective delivery for their customers.
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