Resonable price
Resonable price. Fast delivery.

The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
The Underfloor Heating Store receives high praise for its quick delivery and excellent customer service, with many reviewers noting the reasonable prices and good quality of products. Customers appreciate the free delivery and the ease of ordering, often highlighting the prompt arrival of their items.
However, some negative feedback emerges regarding delivery issues, particularly concerning out-of-stock items and poor packaging that led to damaged goods. A few consumers report receiving chipped tile backer boards, which detracted from their overall experience. Despite these concerns, the majority of reviews reflect a positive sentiment, emphasizing the store's commitment to service and value. Overall, The Underfloor Heating Store is well-regarded, though improvements in packaging and stock management could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 17 |
| Sep 24 | 4.9 | 37 |
| Oct 24 | 4.8 | 39 |
| Nov 24 | 4.5 | 58 |
| Dec 24 | 4.2 | 33 |
| Jan 25 | 4.7 | 38 |
| Feb 25 | 4.8 | 53 |
| Mar 25 | 4.8 | 26 |
| Apr 25 | 4.8 | 29 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.9 | 37 |
| Jul 25 | 4.1 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very quick delivery free of charge and easy to cut tile backer board”
“Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The Underfloor Heating Store is #2 of 5 on overall rating in this group.
500 reviews of The Underfloor Heating Store. Filter by what matters to you.
I only had one issue and that was with delivery, I was going to be out and it wouldn’t let me leave a safe place to leave it. But driver rang me and we sorted it.
Ive used this company a couple of times now. Reliable underfloor heating and good pricing. There was a problem with my delivery so after a call to the customer service the lady sorted it out really quickly.
does what is ses
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Very helpful customer service and technical support when I needed if after the electricians had a fall out when fitting the mats ;-) Good Aftersales support which is hard to find these days
Underestimated the number of boards required to make their quote appear more competitive. They assumed no wastage (ie the boards would fit perfectly to the space without any off cuts) which is obviously not the case, as the rooms are not a multiple of the dimensions of the boards. This meant their quote seemed more competitive than others, when in reality, if it was accurate, it would have been similar. This only really became clear after delivery, at which point it was too late to switch to another system. Dom Hall, account manager, he said the best they can do is 15% off additional boards. So now I have to swallow an additional £400 of cost that wasn’t in the original quote, that should have been. Update - 22 April - was called by a friendly lady from customer service who apologised for the mistake and said they would refund the delivery charges, and look into why the system didn’t allocate sufficient materials to complete the job.
Have purchase heating foil before. One circuit has failed after 10 years. In a holiday let, so it will be some time before I am able to install. System has been excellent since installation (2014) and the upgrade to the WiFi thermostat has made remote control simple.
Overall UFHS delivered very good service and were extremely polite and helpful in dealing with, and correcting, an order error. The error originated in the on-line order screen that didn’t register the fitting kit but it wasn’t obvious at checkout so that might need an update.
Speedy delivery and keen pricing. Works every time!
Always a fantastic service
Items arrived promptly and as ordered…all items loose in a large box with no packaging…could have been better packed. Not yet installed so cannot comment on product quality/ performance but delivered very quickly.
Everything good apart from the Fed Ex delivery 🤷.....sent me an initial text saying delivery for Monday which was fine, then 3days before (Friday) I had a text saying delivery that day between 8.20-12.20....they eventually turned up 4.30pm 🤔....bit of a wind up, especially as I put off a job to wait in
Very good quality pipe and xps grooved insulation, all worked very well. Good delivery - no problems yet.
Easy to follow web site. Great range of products. Very competitive pricing. Fast delivery.
Excellent fast prompt service can’t rate em but noigh
Trust the tech section! Needed some help with the more esoteric features of my underfloor heating setup. Took a while to get through as no answer from Customer Services. However took the tech route and Callum was brilliant. Took me through setting up and sent videos for back up. Moral of the story- get through to the tech section of any moderate sized company and they will always help - and often go the extra mile. So 5 for Callum but no response from Customer Service hence dropped star (sure they would be just as nice if you got through though) Friendly company would say. Thanks
Phone took a little to long to answer but once i got through to the tec engineer they where very helpful and knowledgeable.
For the second time this week I have been let down by a supplier/carrier. Earlier in the week another company failed to deliver an order of floor leveller. They blame carrier who blames them. Still no refund. Now the same has happened with this company. Order due today but now I learn it's not coming until Monday ???. Half the order came yesterday unexpectedly. Driver had no knowledge of why the rest wasn't there. Now the reason for this review I contacted the supplier via Amazon, no reply, I phoned them twice yesterday, answerphone, I sent direct email yesterday, you guessed it, no reply. This is a large company that doesn't seem to care. Edit: I have amended the rating to 4 stars. My reason is the problems were not just the fault of the company, Amazon didn't update their tracker, neither did FedEx even when they did it was wrong. The products arrived today even though Amazon said they weren't coming. The products are good quality.
It looks like exactly the material I need for a craft project (,so not exactly what your company sells this for) , that I am undertaking.
The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
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