Very quick delivery free of charge and…
Very quick delivery free of charge and easy to cut tile backer board

The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
The Underfloor Heating Store receives high praise for its quick delivery and excellent customer service, with many reviewers noting the reasonable prices and good quality of products. Customers appreciate the free delivery and the ease of ordering, often highlighting the prompt arrival of their items.
However, some negative feedback emerges regarding delivery issues, particularly concerning out-of-stock items and poor packaging that led to damaged goods. A few consumers report receiving chipped tile backer boards, which detracted from their overall experience. Despite these concerns, the majority of reviews reflect a positive sentiment, emphasizing the store's commitment to service and value. Overall, The Underfloor Heating Store is well-regarded, though improvements in packaging and stock management could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 17 |
| Sep 24 | 4.9 | 37 |
| Oct 24 | 4.8 | 39 |
| Nov 24 | 4.5 | 58 |
| Dec 24 | 4.2 | 33 |
| Jan 25 | 4.7 | 38 |
| Feb 25 | 4.8 | 53 |
| Mar 25 | 4.8 | 26 |
| Apr 25 | 4.8 | 29 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.9 | 37 |
| Jul 25 | 4.1 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very quick delivery free of charge and easy to cut tile backer board”
“Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The Underfloor Heating Store is #2 of 5 on overall rating in this group.
500 reviews of The Underfloor Heating Store. Filter by what matters to you.
Very quick delivery free of charge and easy to cut tile backer board
Great products at a great price with an excellent service
Very good service
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Product available at great price in any amount. I only needed two board for my tiny bathroom but they were still delivered free the next day. They are good quality and do the job well. Thank you.
Very fast delivery and easy to work out per room with the pre-made room kits. We have now had installed and under test so lets see how it compares to the other systems we have used todate.
Amazing service from start to finish. The underfloor heating was one of our biggest worries but our mind was put at ease once we spoke to Jaime and the team, they couldn't be more helpful. Would highly recommend!
Easy web site goods arrived promptly
Quick and simple
Easy to order, quick to deliver.
I think that you beat the competition on price, speed of delivery and quality.
Delivered with care, and friendly chap.
Great price. Arrived on time! Easy to install
Brilliant support, patience and technical competence to help guide me through to final solution for our wet UFH solution. There are plenty of companies out there but these are definitely recommended.
Cheapest on the market, friendly team ready to delivery best service. Thanks
Great product at a good price - this is my third underfloor heating system from them. Once in my previous house and once in another room in this house. They work really well and following their advice they seem to be better than other ones I've experienced at other people's houses, (in terms of time to reach temperature and the heat they give out). I have always used their underfloor insulation boards and as long as you balance the levels you end up with a seamless match to the rest of the house but with lovely warm fee and a pleasant room temperature as well. I've only ever used them as a secondary source but often run them during the winter without the main central heating system on and they seem to cope fine. Joe from the accounts team was very helpful at the start, and a special mention to Callum from the technical support team - gave me some very helpful advice when I installed the last heating system which was tricky due to the shape and size of the room, (before handing over to the professionals to install the wiring connection). Thanks very much.
Very quick delivery and great service
I approached The Underfloor Hearing Store as a contractor working for a client on a bathroom renovation. The system wasn’t something I’d used before so needed a concrete specification to ensure the best system was to be used. David took my plans and dimensions and worked out what products and system would be the best for the job. His response was fast and detailed. I had a few questions, he replied to my emails almost immediately with the answers and reassurance. Even after he’d sent through the order details I noticed an error on my part, again, amazingly quick response and all was well!! I strongly believe credit where credit is due, and David’s customer service on behalf of his company is outstanding! Will definitely be retuning for the next project!
placed the order as usual came back quick with delivery arrived within 2 days value and used many times and the quality is excellent and a price to match - we continue to use when when ever we need Under floor heating for our clients
The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
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