Thunder Road Motorcycles Ltd is a specialized retailer offering a wide range of motorcycles, accessories, and apparel for motorcycling enthusiasts. The company focuses on providing quality products from leading brands to cater to the needs of both new and experienced riders. Their extensive inventory includes motorcycles, helmets, and protective gear, ensuring customers have access to essential items for safe and enjoyable riding experiences. Targeting a diverse customer base, Thunder Road Motorcycles Ltd serves individual riders, families, and motorcycle clubs. The company is dedicated to delivering excellent customer service and expert advice to help customers make informed decisions about their motorcycling needs. Through their online platform at www.thunderroad.co.uk, they offer a convenient shopping experience, allowing customers to browse and purchase products from the comfort of their homes.
Thunder Road Motorcycles Ltd receives a mix of praise and criticism from its customers. Many reviewers express satisfaction with their bike purchases, highlighting the quality of the motorcycles and the professionalism of the staff.
Positive experiences include seamless transactions and helpful service, with some customers mentioning specific staff members who provided exceptional assistance. However, there are notable complaints regarding service issues, including defective bikes and poor customer support. Some consumers report receiving bikes with missing paperwork or unresolved mechanical problems, leading to frustration. Additionally, a few customers mention difficulties in obtaining parts and a lack of accountability from the staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 35 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 3.7 | 3 |
| Aug 24 | 2.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 3.0 | 2 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 35 most recent reviews.
“The customer journey was seamless from start to finish, Andy Powell was so professional, and he went above and beyond...”
“Brought a bike which clearly wasn’t moted right”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 35 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Thunder Road Motorcycles Ltd is #4 of 5 on overall rating in this group.
35 reviews of Thunder Road Motorcycles Ltd. Filter by what matters to you.
I ordered a screen for a bmw and Darren went to a lot of trouble to obtain a suitable screen and fittings after the supplyer stopped supplying the fitting kit. Superb service and easy to park after the cafe has now closed.
Wonderful experience from top to bottom, every person I spoke to in store treated me very well and Lee the gentleman that handled my sale was going above and beyond to help me chose the best deal for myself and might I say it was a test of patience and they knocked it out of the park! Good job guys!
Hi I recently bought my much loved Kawasaki Versys 1000 from Thunder Road Cwmbran, and I have nothing but praise for these guys, my salesman was Lee, and there was nothing more he could do to explain or show me with the px or finance during my visit, in fact my whole experience during my visit and purchase was nothing short of fantastic and I would recommend your services to anyone, so much so I will be back for servicing etc in the future. Much love Louis
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Came to Thunder Road as I was after a used Triumph Scrambler. saw the bike I wanted, spoke to Sam at Bridgend, agreed the price, the finance, trade-in (very competitive), delivery and full documentation remotely with no hassel. Delivery on time/date was spot on, Bill swopped out the bikes with care. Overall exceptional service, cannot be faulted even arranged the MOT on my old bike as it was SORN'd. Highly recommended, Well done Sam & Bill, great ambassadors and a faultless service. .
Popped into Cwmbran store with a group of pupils with special Ed needs. Me to buy something them to have a new experience. A big thank you to the team for welcoming us on this unexpected visit and a mega shout out to lee for looking after us. Great group that look after their regulars thank you
After both buying and selling bikes at thunder road Gloucester I have to say the sales staff Mike rich and especially Jamie have been superb I will definitely use them when I change my bike in the future and parts department are very helpful will use again thanks Andy
Dealt with Richard Granville at TR Gloucester and honestly the best "salesman" I've spoken to. Honest fella and catered to all my needs. Unfortunately I also spoke to another Richard who wasn't so accomodating and enjoyed talking over me when trying to explain an issue I'd had (on Richard Granvilles day off). All sorted eventually but the whole team should learn from Mr Granville. He's an asset to the team and only because of him I'd certainly go back to TR. Cheers RG!
Hi. I let Melanie Richards sell me my 2nd Honda Crosstourer this week. Supreme service from cwmbran sales every time. Thankyou Mel I'm very happy all round with how you worked your magic and sold me the bike!
Purchased bike from cwmbran store several years ago and such bad experience, about 10 things wrong when I went to collect on collection day, went there on dry morning by time i left because of all the probs it was closing time, dark and pouring with rain. as i lived just around corner i took it home with the plan to have decent ride the next day. on way home handling was awful. both tyres all but flat. bought 2nd from bridgend store, had to stop on way home as engine screaming it's head off due to wrongly set carb and the left had controls so loose they just spun around on bar.as cwmbran is my nearest bike dealer last year i thought give them another chance. ordered a brand new bike with several accessories. went in to collect on collection day and absolutely nothing done, bike not registered, not pdi'd, not had accessories fitted, nothing, so got my money back. couple weeks ago i stupidly thought again, hey they are my nearest dealer lets try one more time as they had a particular bike i wanted. so went into cwmbran store, had good look around the bike i wanted, they had a deal on new cbr500r, so spoke to salesman and said i definately wanted either the bike i had come to look at or the cbr on offer. could i book a test ride on a 2nd hand cbr (they had several) and the other bike to see which one i liked best. i was told they didn't like giving test rides, especially on more than one bike. so i said fine if i'll look elsewhere.
Rang with the thought of buying a bike,it was advertised as being avalible for test rides. On speaking to sales man, this is not the case, instead I was offered to come and start the bike up and have a sit on it. After a round trip of 120 miles,Hardly the same thing!
Great service from start to finish. I Called Thunderroad to arrange annual service and MOT for my Africa Twin. Had a great chat and got some great advice about a battery issue on the phone (as opposed to poor advice in the online forums). The quote for the service was really good so I booked myself in for the following week. It was a pleasant surprise to be given a free loaner bike (Honda NC750X). Very happy with the service. Very friendly staff members; They couldn't have been more helpful or cheerful. I'm very happy to recommend Thunderroad.
Not as expected… £160 for 4 spark plugs…plus fitting lesson learnt… not good
This complaint is being made on behalf of Fabricio Tabachuk. ThunderRoad Store Customer. Fabricio: I know problems can happen, but I bought a semi-new scooter and had problems at the end of the second month, everything is being fixed in the warranty, but the mechanics are confused by the problem and now I am 50 days without the motorbike without foresight, and without motorbike reserve. I tried to renegotiate a new bike, but they wouldn't take it. The e-mails are rarely answered, how can I trust the motorbike again if it was not verified when it was sold? I'm very upset and I'm not going to do business with this company again.
Bought newer bike from them. Good prices for my old bike and the used bike that I bought. Unfortunately the new (used) bike developed a fault - well, these things happen... They fixed it without quibbling under their 3 month warranty. I had a loan bike while mine was being sorted and even though we had Covid lockdowns to contend with, there was excellent communication & they kept me well informed throughout. Wouldn't hesitate to use them again or recommend them to anyone else. A very satisfied customer.
Thunder Road Motorcycles Ltd is a specialized retailer offering a wide range of motorcycles, accessories, and apparel for motorcycling enthusiasts. The company focuses on providing quality products from leading brands to cater to the needs of both new and experienced riders. Their extensive inventory includes motorcycles, helmets, and protective gear, ensuring customers have access to essential items for safe and enjoyable riding experiences. Targeting a diverse customer base, Thunder Road Motorcycles Ltd serves individual riders, families, and motorcycle clubs. The company is dedicated to delivering excellent customer service and expert advice to help customers make informed decisions about their motorcycling needs. Through their online platform at www.thunderroad.co.uk, they offer a convenient shopping experience, allowing customers to browse and purchase products from the comfort of their homes.
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