The TJX Companies is a retail organization known for offering a wide range of apparel and home goods at discounted prices. Operating under various brand names, including TJ Maxx, Marshalls, and HomeGoods, the company caters to value-conscious consumers seeking quality products at affordable rates. Their stores provide a unique shopping experience, featuring a constantly changing inventory that includes brand-name and designer merchandise. The company primarily targets budget-savvy shoppers who appreciate the thrill of finding high-quality items at lower prices. By leveraging a flexible buying and merchandising strategy, The TJX Companies is able to source a diverse selection of products, appealing to a broad customer base. With a strong presence in the off-price retail sector, the company continues to expand its reach while maintaining a commitment to delivering value to its customers.
The reviews for The TJX Companies reveal a predominantly negative sentiment, with many customers expressing dissatisfaction with both in-store and online experiences. While some shoppers appreciate the variety and value found in TJ Maxx stores, citing great deals and convenience, a significant number of reviews highlight issues with customer service and order fulfillment.
Complaints about long wait times at checkout and unhelpful staff are common, with several reviewers noting a lack of assistance during busy periods. Additionally, the online shopping experience is criticized for poor packaging and inadequate customer support, leading to frustrations over damaged items and unresolved issues. Despite a few positive mentions of friendly staff and good product selection, the overall sentiment leans heavily towards disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 229 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 2.5 | 4 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 2.0 | 4 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 2.5 | 2 |
| May 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 229 most recent reviews.
“Being a petite it’s very hard to find pants to fit”
“Whoever processes cards for TJ X Cards doesn't understand customer service when people are standing in line to check out”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Discount Stores.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | 2.7 out of 5 (poor) | — | 229 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The TJX Companies is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
229 reviews of The TJX Companies. Filter by what matters to you.
It’s hit or miss as we all know but the store seems to be understaffed in Johnson City. Way too many people walking around with headphones on but no one to help check out the super long line of people.
I use to work here so my opinions may be different but trying to be non bias i can tell the managers at least at the saginaw michigan tj max are very on customers service. I loved this store and it’s so well organized and kept up with in every department and never had any issues with the store itself. I do believe it’s a great store to shop at!
The online experience I just had was HORRIBLE! My purchase was packaged and shipped in a plastic bag with no protective packaging material. Needless to say, it was damaged and unusable. Customer service wouldn’t make it right. Item is no longer available, I have to now find a store to try to return the trashed item and go through the whole explanation again. Even after going through their ridiculous request of multiple photos clearly showing the item crushed! Not so much as an apology for the careless packaging! Never again. I’ve shopped here for years and won’t deal with this type of treatment . UPDATE 11/18 - customer service reconsidered their position and decided it was appropriate to help me with this problem. They have now made it right and I am appreciative of their assistance.
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Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 63% are 1–2★.
It's a treasure hunt and I love to dig through the racks and shelves to find things I didn't know I needed. Not all TJX locations are the same but they all have treasures, brands and amazing prices. They all also have unhelpful/unhappy employees, disorganization and mess.
I have breast cancer right now and I love you going for Covid test until my work for my Covid test only way the fact I told him last time and they don’t do sick pay only so many hours and since were in a mask I guess I am protecting their protect it but I have it she’s going out with cancer and they don’t care because that store so not caring and they care about is making money and getting stuff on the shelves and selling credit cards and trying to save a child’s life where you go to that organization you might want to know where it’s going
It's as expected. I found some pretty good deals at the Lakewood store but its messy in there. They need more people refolding and keeping it in order. Or they need better customers. Found a great pair of Sketchers slip on sneakers - comfortable and less than thought they'd be. TJ Maxx is good for your average person on a budget
Weird policy, I have been a customer for long time, visit the store weekly, went today to get a piece of jewellery that marked down few times , I was paying for other pieces and I saw the one I wanted to buy taken by the customer service people there , I asked them if I can buy it and I have been told that it was marked out and I asked what is that mean , I have been told that it is damage and will be return , I told them I needed it and I will pay whatever marked down on it , they said no they can’t sell it , it was there just two minute for sale before they took it, that is weird not to sell something that was for sale two minutes before they marked it out, wasn’t very happy.
Stores are pretty good. Sometimes they have the same product that is being carried at Nordy rack stores at the same time. However returning at TJX is a hassle for any online orders. You must have their original polybag packaging (which most stores don't require). Also they don't have automated tax calculation to make sure you get the correct tax back. So beaware. They have to manually change it. But honestly, they have some high end brands on their online store which is really amazing. But you can't search for these brand names bc they are hidden.
Not as good as it used to be. You can find something you like for a good price but it takes time to search for it.
I get some good clothes from TJ Maxx but to be honest the materials can be eh. Do not order online- terrible gamble, you never know how it really works. Online gamble reminds me of Romwe and Shein and it is acceptable in stores when you can try it on. TJ is good for a budget but so is Target. I recommend to people with plenty of time to try things on.
The TJX Companies is a retail organization known for offering a wide range of apparel and home goods at discounted prices. Operating under various brand names, including TJ Maxx, Marshalls, and HomeGoods, the company caters to value-conscious consumers seeking quality products at affordable rates. Their stores provide a unique shopping experience, featuring a constantly changing inventory that includes brand-name and designer merchandise. The company primarily targets budget-savvy shoppers who appreciate the thrill of finding high-quality items at lower prices. By leveraging a flexible buying and merchandising strategy, The TJX Companies is able to source a diverse selection of products, appealing to a broad customer base. With a strong presence in the off-price retail sector, the company continues to expand its reach while maintaining a commitment to delivering value to its customers.
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