I like to shop there
I like to shop there, you can find a lot of good stuff on sale, it is really convenient.

The TJX Companies is a retail organization known for offering a wide range of apparel and home goods at discounted prices. Operating under various brand names, including TJ Maxx, Marshalls, and HomeGoods, the company caters to value-conscious consumers seeking quality products at affordable rates. Their stores provide a unique shopping experience, featuring a constantly changing inventory that includes brand-name and designer merchandise. The company primarily targets budget-savvy shoppers who appreciate the thrill of finding high-quality items at lower prices. By leveraging a flexible buying and merchandising strategy, The TJX Companies is able to source a diverse selection of products, appealing to a broad customer base. With a strong presence in the off-price retail sector, the company continues to expand its reach while maintaining a commitment to delivering value to its customers.
The reviews for The TJX Companies reveal a predominantly negative sentiment, with many customers expressing dissatisfaction with both in-store and online experiences. While some shoppers appreciate the variety and value found in TJ Maxx stores, citing great deals and convenience, a significant number of reviews highlight issues with customer service and order fulfillment.
Complaints about long wait times at checkout and unhelpful staff are common, with several reviewers noting a lack of assistance during busy periods. Additionally, the online shopping experience is criticized for poor packaging and inadequate customer support, leading to frustrations over damaged items and unresolved issues. Despite a few positive mentions of friendly staff and good product selection, the overall sentiment leans heavily towards disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 229 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 2.5 | 4 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 2.0 | 4 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 2.5 | 2 |
| May 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 229 most recent reviews.
“Being a petite it’s very hard to find pants to fit”
“Whoever processes cards for TJ X Cards doesn't understand customer service when people are standing in line to check out”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Discount Stores.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | 2.7 out of 5 (poor) | — | 229 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The TJX Companies is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
229 reviews of The TJX Companies. Filter by what matters to you.
I like to shop there, you can find a lot of good stuff on sale, it is really convenient.
today I was happy with my purchase, find dress in my size affordable price ( very happy ) yoga mat with nice pattern even happier with price . Definitely I will be back, love browsing through that shop, always find something I like.
Update***. It turns out the shipping company OnTrack said my items were delivered. The tracking shows delivered but when I looked on my home camera at the time they said it was delivered - nobody came. After I explained all that to TJMaxx they were quick to issue a refund. ***** I purchased 2 items online from TJMaxx. I never received the items. My credit card was charged for the items.
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Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 63% are 1–2★.
In-store experience: I'm always getting a deal. The shoes last a pretty long time despite the prices being marked down. The sweaters are always solid. A lot of my sweaters I've purchased through TJX companies, past the 5-year mark. Online Experience: Pros: More variety. You'll see pricier items you usually don't see at your regular Marshalls. When you find things you like, I'd make sure to check for reviews on other websites. The prices are always enticing, but nobody wants a pair of shoes that feel like a snake wrapping around your feet. Once I found clothes I liked (and these were the pricier items I couldn't find at my go-to store), I placed an order. You receive a shipping notice about 5-6 days after, so don't panic like me haha. Then, the order comes in about 7 days after that. When I received items from these brands, they came just as advertised: Carhartt Levis Lachlan Vaneli Vaneli boots I purchased have a tough top that's hard to bend when walking.
I hardly ever go to stores like TJ Maxx, But today I'm glad I did. Joseph the manager was very helpful very respectful and explained a lot about the credit cards and how they work for target and now the other stores they are affiliated with. Was also very nice and able to help me get this hanging chair to the front door and help me load it in my truck, I will go to this TJ Maxx store if I ever need anything again strictly because of Joseph as of Joseph and Ellen V. Again very respectful very helpful and and can't think them enough for their kindness. Phoenix Arizona arrowhead mall area
Probably one of the best companies to make it through a pandemic. Still open late and have the best deals. The lines are long but that's ok when you're getting good deals
TJ Maxx: West Side off of Center, Omaha, NE Based on in-store experience Monday 12/14/2020. I am really impressed with the comfort I had shopping at TJ Maxx in the time of Covid. My shopping companion had a blood sugar drop, and we needed to find her some food, the TJ Maxx employees were helpful in stashing our cart and extremely friendly. The greeters and cart wipers at the door made a lasting impression - - - you know when you can tell someone is smiling by their eyes? - - - these are genuinely nice and happy people who you could see made other people smile. As always - I found exactly what I was searching for plus some and am glad to have gotten my christmas presents here! Thank you TJ Maxx
I love this chain of shops. They always have new merchandise and my size specifically. Prices are low and there is no limit on returns or exchanges
Always fun to go to the local TJ Maxx and treasure hunt. I only buy when the prices are 1/2 retail or better. Lots of variety- I can shop for the whole family.
I am a proud current employee at the Las Vegas DC. This company is more than exceptional, almost a family atmosphere within its walls. Sure every business could always improve at something, but this company strives to do its best concerning associates and customers alike. Management is helpful, associates could use some work, and supervisors, especially mine, are very much appreciated. They do an awesome job!
I love this store reasonable prices and nice clothing
TJ Maxx is fantastic! I love the variety of products they have as well as the pricing of the products. Sometimes the products are hard to sort through, but other than that I love the store!
Hello guys I read all bad reviews and unfortunately I agreed . I had bad experience at stores also so I just use on my vacation outside of Country. I have this TJX card almost 10 years was perfect for my 2018-EUROTRIP was a life saver and I just come back from my vacation in South America and again was amazing. Thank you
The TJ Maxx in my hometown is pretty nice. Employees are super friendly and the store is always clean and organized unlike its competitors. They usually have great home decor at TJ Maxx. I'll go here before going to its competitors if I can't find what I'm looking for.
Good products, but some brands (Old Navy, Ralph Lauren, Brooks Brothers) makes clothes especially for discount, so its best to evaluate the products in store rather than online. Online shipping can be slow. Otherwise, if you know the brand, it's a great way to get good products severely discounted. Never had a negative encounter with any sales person, everyone has been really cordial, I've always had a good experience.
I would recommend going into the store because I ordered kids stuff from here and what I was shipped did not work
Love the products
The TJX Companies is a retail organization known for offering a wide range of apparel and home goods at discounted prices. Operating under various brand names, including TJ Maxx, Marshalls, and HomeGoods, the company caters to value-conscious consumers seeking quality products at affordable rates. Their stores provide a unique shopping experience, featuring a constantly changing inventory that includes brand-name and designer merchandise. The company primarily targets budget-savvy shoppers who appreciate the thrill of finding high-quality items at lower prices. By leveraging a flexible buying and merchandising strategy, The TJX Companies is able to source a diverse selection of products, appealing to a broad customer base. With a strong presence in the off-price retail sector, the company continues to expand its reach while maintaining a commitment to delivering value to its customers.
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