Truline is a transport and delivery logistics provider that operates as part of the evo Group, specializing in B2B parcel carrier services. With a workforce of over 650 employees, the company manages a fleet of more than 430 vehicles, delivering over one million parcels each month across the UK and Ireland. Truline's services focus on managed supply chain solutions, ensuring efficient and reliable delivery for businesses in need of a comprehensive logistics partner. Targeting companies that require dependable logistics support, Truline stands out by offering a cost-effective alternative to traditional third-party providers. The company's end-to-end logistics solutions cater to a diverse range of businesses, ensuring timely deliveries while maintaining high performance standards. By integrating their delivery services with the broader evo Group, which includes various industry-leading brands, Truline provides customers with a streamlined approach to their supply chain needs.
Truline faces significant criticism from consumers, with a staggering 78% of reviews rating it poorly. Many reviewers express frustration over delivery issues, citing packages that fail to arrive on time or at all, often with no tracking information available.
Customers report that attempts to contact the company for assistance are met with indifference, leading to a sense of helplessness. However, there are a few positive remarks regarding the delivery experience itself, with some praising the helpfulness and friendliness of the drivers. Despite these rare commendations, the overwhelming sentiment reflects dissatisfaction with Truline's reliability and customer service. Overall, the majority view is decidedly negative, with many urging others to avoid using this delivery service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 54 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 1.0 | 4 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 3 |
| May 25 | 1.0 | 1 |
| Jun 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 54 most recent reviews.
“Delivery arrived very quickly and the courier was helpful, cheerful and friendly”
“Ordered an item on Amazon on 21/03/25 and I was informed of a delivery date of 28/03/25”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 67 out of 100 | 2.1 out of 5 (poor) | 2.9 out of 5 (fair) | 1.0 out of 5 (poor) | — | 54 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Truline is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.0).
54 reviews of Truline . Filter by what matters to you.
Over a year ago
Really impressed. Delivery arrived very quickly and the courier was helpful, cheerful and friendly. Honestly made such a difference to my day!
Over a year ago
tracking ID is 203-1547140-9593947- Package from Amazon didn't arrive. I'm ordering from elsewhere as looking at reviews they never delive Added to review You have asked for more information. All... See more
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Worse than 1 star! Product still hasn't arrived and I ordered from this particular company because it was supposed to arrive before I needed it. I have since received communication from the seller who sent screenshot of when they 'tried to deliver'... unfortunately for them, I have a CCTV camera that shows no attempts made so they have lied to the company.
Really impressed. Delivery arrived very quickly and the courier was helpful, cheerful and friendly. Honestly made such a difference to my day!
Tried to call over a health and safety matter of one of their drivers to not be able to get through to anyone and when I eventually found the number they weren’t interested and hung up just shows what is sorted drive in picture attached what kind of company they are
tracking ID is 203-1547140-9593947- Package from Amazon didn't arrive. I'm ordering from elsewhere as looking at reviews they never delive Added to review You have asked for more information. All information is on review. Bought from Amazon. Expected dated of arrival 30/04/2025. ID number is on original review. Amazon seller is Sounds Warehouse. I have had no direct contact from you You use same replies to everyone I have cancelled order.
Have not received my package, have contacted the seller on Amazon and email Truline and still nothing!! Order was placed 6th April now its 14th April!!
Ordered an item on Amazon on 21/03/25 and I was informed of a delivery date of 28/03/25. It's now April's fool day and still no delivery and no way of tracking it properly. I'm getting nowhere with trying to contact Trueline couriers. This is a terrible service.
203-1169894-2433966 How are you supposed to track an order being delivered by trueline? Ordered an item to be delivered before Valentine’s Day Still not arrived, and no way of tracking it ( she was not impressed) The item was supplied by office-point and trueline the couriers, as Ive mentioned I cannot find anyway of finding a tracking number for trueline. Update. Ive not had a response from my last update which was to inform Truline that the item was being supplied by one of their customers Office Point. And the information states that truline are the couriers. UPDATE 2 I have provided as much information that I have. I ordered the item through Amazon, the supplier is Office Point a customer of Trueline who are the courier service who are supposed to deliver the item. According to Amazon, the item is in transit and truline is named as the courier. UPDATE 3 Trueline are in possession of my item, and are apparently en route to deliver it to me. I just want to know when!? The item is a 2kilo tin of Cadbury hot chocolate.
203-9321255-9881914-InvalidId - item has not arrived and I have no way of tracking it, not a great experience so far!
We have ordered printer paper off amazon said it would be here Monday still no sign Wednesday and no contact number for truline disgraceful service
Ordered Harrogate water via Amazon which was meant to arrive 20th December 2024 in time for Christmas. They have still not arrived (26/12/24) and no indication of when they will. This has happened on 2 other occasions with Truline and they always arrive late. Very disappointed.
Also waiting for Harrogate water to be delivered to elderly relative, should have arrived yesterday. The tracking ID ends in InvalidID, doesn’t fill me with hope. Dreadful service.
Where is my delivery-your tracking ID is 205-0912986-6273954-InvalidId. This is the second time the seller is using this delivery company, this one is late and the last one I waited for 2 weeks and it never came and the seller refunded me. I do t know why the seller is using this company?? You can’t even track it. I just want my case of Harrogate water.
Poor. Never ontime. Never able to trace my parcels. Avoid
Driver not knocked or pressed doorbell, been in 2 days now waiting
They weren't delivering to me, but the delivery driver parked on double yellow lines facing the wrong way, on the junction with another road. whilst i appreciate it can be hard for delivery drivers to park up to carry out their work, in this instance there were parking spaces along the front of the shops and a FREE car park to the rear. whilst i stood taking photos of the incredibly dangerous situation, the driver appeared from the local Tesco Express with his lunch in hand. wasn't delivering at all! He then sat in his van, wrong way round on double yellows, on the junction with another road for another 15 mins oblivious to the trouble he was causing. Then drove off smoking. didn't think employees were allowed to smoke in company vehicles?
Very difficult to contact and the parcel has not arrived after three days. I just wish suppliers DO NOT USE THIS COMPANY
Looking at a previous review on here i can only echo the exact sentiment!! Was expecting my next day order from UK Office direct next day delivery! Now been 2 days and according to Trueline tracking it should of been delivered yesterday?! Had problems with this company previously with another company i put and order in with?!! Worst delivery company out there and i let any suppliers i deal with know about it? I try to find out now what delivery company a business uses and if i find out it's Truline i don't bother ordering from them?!! As i say they are the Worst delivery company i have ever dealt with!!!!! Stay well clear of this company if your a business!!! I don't even want to give them 1 star but Trustpilot don't allow you to give 0 Stars?!!!!
Hi. My order of harrigate spring water via amazon order number 205-3091641-1407536 has not arrived. Received an email to say it had been despatched 14th of October...Still no delivery has been received...please can you confirm when it will arrive Thanku
I ordered some items from Amazon on 8 October, These are for delivery by Truline. I haven't received the order, there is no tracking available via Amazon, and it seems to be difficult to contact Truline. Where is my delivery, please?
Truline is a transport and delivery logistics provider that operates as part of the evo Group, specializing in B2B parcel carrier services. With a workforce of over 650 employees, the company manages a fleet of more than 430 vehicles, delivering over one million parcels each month across the UK and Ireland. Truline's services focus on managed supply chain solutions, ensuring efficient and reliable delivery for businesses in need of a comprehensive logistics partner. Targeting companies that require dependable logistics support, Truline stands out by offering a cost-effective alternative to traditional third-party providers. The company's end-to-end logistics solutions cater to a diverse range of businesses, ensuring timely deliveries while maintaining high performance standards. By integrating their delivery services with the broader evo Group, which includes various industry-leading brands, Truline provides customers with a streamlined approach to their supply chain needs.
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