UK Water Softeners is a distributor specializing in water softening solutions, offering a range of products including TwinTec, Harvey, and Kinetico water softeners. The company focuses on providing efficient and reliable non-electric water softeners designed to combat limescale buildup in residential properties. With over 30 years of industry experience, UK Water Softeners aims to assist homeowners in selecting the right water softening system tailored to their needs. In addition to water softeners, UK Water Softeners also supplies salt for the units, taps, and drinking water filters. The company offers free surveys and estimates, ensuring customers receive expert advice on installation and aftercare services. Their target market primarily includes homeowners looking for effective solutions to improve water quality and reduce maintenance issues associated with hard water.
UK Water Softeners consistently receives outstanding reviews, with customers praising the exceptional service and quality of their water softeners. Reviewers highlight the professionalism and friendliness of the staff, particularly during the installation process, where installers are noted for being punctual, helpful, and thorough in their explanations.
Many customers appreciate the seamless experience from initial inquiry to installation, often mentioning the competitive pricing and the personal touch provided by the team. The company's long-standing reputation, with some consumers returning for services over decades, further underscores their reliability. Overall, UK Water Softeners is highly recommended for anyone considering a water softener, reflecting a strong sentiment of satisfaction among its clientele.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 214 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 5 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 8 |
| Nov 24 | 5.0 | 3 |
| Dec 24 | 5.0 | 6 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 7 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 6 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 4 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 214 most recent reviews.
“Great reliable service being using them for over 25 years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 214 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: UK Water Softeners is #1 of 5 on overall rating in this group.
214 reviews of UK Water Softeners. Filter by what matters to you.
Over a year ago
17 July 2025 Water Softener Installation Pre booking & information visit was excellent. The installer arrived on time - was helpful, polite & friendly - he explained everything - listened to & an... See more
Over a year ago
The installer arrived on time and was honest in the appraisal about the condition of our existing water softener. He gave me a price there and then to install a new machine, and completed the work wit... See more
Over a year ago
Great reliable service being using them for over 25 years. Totally recommend
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17 July 2025 Water Softener Installation Pre booking & information visit was excellent. The installer arrived on time - was helpful, polite & friendly - he explained everything - listened to & answered our questions - completed the work on time & left the our location as if he'd never been there. A truly competent & professional installation & I would highly recommend UK Water Softeners
The installer arrived on time and was honest in the appraisal about the condition of our existing water softener. He gave me a price there and then to install a new machine, and completed the work within the time period he had said. No fuss, no mess. Thank you.
What a lovely Company. Ticks all the right boxes. Founded 30 or so years ago by their father, and now at the helm are Sarah and Andrew (son and daughter). I dealt with Sarah initially, and we both agreed upon a deal to move forward. Installation day, and Pete arrived. The old installation, about 12 years ago, was not up to standard. Pete transformed the plumbing with his installation, and what a lovely chap he is, with decades of experience. I am delighted with my experience with this Company and wholeheartedly recommend them to any potential purchasers.
Great reliable service being using them for over 25 years. Totally recommend
All the team have been amazing, from our first meeting with them, through installation, and most recently Jade has been incredible. Nothing was too much trouble. We needed the unit taking out whilst we had some building work done, I had mentioned it to them before, but totally forgot to book it in. Jade was incredible and spoke to Andrew who came out that day for us, as he had a bit of spare time towards the end of his day. Was 100% my issue, but they helped out and went above and beyond. If you are looking for a decent water softener which actually works, and the team and excellent customer experience to back it up, then Sarah and the whole team are for you!
Great experience dealing with Sarah and her team. She explained everything really clearly and the fitting on the day was very efficient.
Not only were the office staff, helpful, informative & knowledgeable but from the removal of my old softener to the installation of the new, everything went smoothly with the aid of Andy initially & Pete installation, I had had a plumbing issue with something totally unconnected but everybody was kind, helpful & all went the extra mile, highly recommended.Five plus star experience,
We have just had a replacement water softener installed by UK Water Softeners and they were excellent to deal with. They were competitively priced and Andy who installed the unit was excellent I would highly recommend them
On time, polite very helpful plumber. Really pleased with new water softener..
Professional staff covering all aspects of sales, survey, and installation, Installed in a timely manner at the agreed price…. Keep the good work up.
Very quick and straightforward, price is reasonable also competitive. Sarah visited us a day after contact, and provided helpful information for us to decide which products to go with. Our water softener is fitted today by Pete, who’s very professional and respectful. Very happy with the whole process. Highly recommend.
Professional and friendly service with the personal touch. Everything was great from the first visit by Sarah to the installation by Peter. Thank you so much.
From the initial enqiry to the installation of a water softner the experience was outstandng I would recommend this company to anyone considering buying a water softner. You will not be disappointed.
UWS supplied and installed our softener in our previous house, and when we moved, they reinstalled it in our new house. On both occasions, Pete, the installer, did a very neat and tidy job. I would recommend it.
We have used UKWS before and actually got the same guy Andy both times to fix our system. Would have no hesitation but recommend them (and Andy !), brilliant service, many thanks
Go-to place for water softeners! Incredible service and incredible people.
Great experience - no pushy sales. Excellent installation service. Thanks.
Really professional company to deal with. The installation was completed without any issues and Pete was a lovely guy who loved his job and took great pride in his work. I would definitely recommend this company
Friendly family based service backed up by knowledgeable experienced team
An excellent job done by Sarah (Comms, visit, ordering, expert advice) and Steve (fitter, plumber, troubleshooter). We had a water softener fitted and a Quooker filter. We discussed the options with Sarah - she gave great advice, which we took. A week later and Steve came to do the fitting. He also did an amazing tidying up of the bonkers pipework under our sink and fitting a new stopcock. Would definitely recommend.
UK Water Softeners is a distributor specializing in water softening solutions, offering a range of products including TwinTec, Harvey, and Kinetico water softeners. The company focuses on providing efficient and reliable non-electric water softeners designed to combat limescale buildup in residential properties. With over 30 years of industry experience, UK Water Softeners aims to assist homeowners in selecting the right water softening system tailored to their needs. In addition to water softeners, UK Water Softeners also supplies salt for the units, taps, and drinking water filters. The company offers free surveys and estimates, ensuring customers receive expert advice on installation and aftercare services. Their target market primarily includes homeowners looking for effective solutions to improve water quality and reduce maintenance issues associated with hard water.
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