Negativo tariffa molto cara
Negativo tariffa molto cara

Union Gas e Luce is a leading energy supplier in Italy, specializing in providing gas and electricity services to residential and commercial customers. The company offers a range of energy solutions, including Smart Green Luce, which provides 100% green energy at competitive market rates, and Smart Gas, delivering natural gas at market prices. Union Gas e Luce is committed to transparency and cost savings, ensuring customers receive clear and straightforward pricing structures. Targeting both households and businesses, Union Gas e Luce also provides tailored energy offerings for larger enterprises, alongside incentives for solar energy solutions. With a focus on customer satisfaction, the company aims to enhance user experience through its online platform and interactive services. By prioritizing innovation and sustainability, Union Gas e Luce positions itself as a reliable choice for energy needs across Italy.
Union Gas e Luce receives overwhelmingly positive feedback from customers, highlighting exceptional service and professionalism. Reviewers frequently commend the clarity and responsiveness of the customer service team, with specific praise for staff members like Claudia and Stefania, who are noted for their kindness and competence.
Many express satisfaction with the clarity of their bills and the overall cost of energy, emphasizing the ease of communication with the company. However, some customers report issues with the contract and billing system, mentioning difficulties in navigating the online platform. Despite these concerns, the majority of feedback reflects a high level of satisfaction with the service provided. Overall, Union Gas e Luce is viewed positively by its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 361 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 39 |
| Sep 24 | 4.3 | 38 |
| Oct 24 | 4.6 | 11 |
| Nov 24 | 4.1 | 13 |
| Dec 24 | 4.0 | 8 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 3.6 | 8 |
| Mar 25 | 4.3 | 20 |
| Apr 25 | 3.8 | 6 |
| May 25 | 5.0 | 1 |
| Jun 25 | 4.6 | 7 |
| Jul 25 | 4.7 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 361 most recent reviews.
“Avevo dimenticato le credenziali del app Uniongas e le ho richieste tramite imail e subito mele hanno rimandate sono...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 0% | 361 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 0% | 227 |
Bottom line: Union Gas e Luce is #4 of 5 on overall rating in this group.
361 reviews of Union Gas e Luce. Filter by what matters to you.
Over a year ago
pagamenti divisi in mese x persone disagiate grz
Over a year ago
Ho contattato moltissime società del settore e, per me, è la migliore da tutti i punti di vista.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Negativo tariffa molto cara
pagamenti divisi in mese x persone disagiate grz
Ho contattato moltissime società del settore e, per me, è la migliore da tutti i punti di vista.
App comoda per informazioni su consumi e fatture
Sono cliente Union da diversi anni, società seria ed attenta al cliente. Una garanzia!
Spero sia il prezzo ancora non ho avuto la prima bolletta per vedere la realtà del prezzo offerto
cliente da più di 5 anni e mai un problema. Tariffa ottima e personale competente. Consigliatissima
Azienda seria, superconsigliata.
Ottima non da sorprese
Nonostante abbia scaricato l'applicazione per ricevere in anteprima i consumi. I dati non vengono rilevati. Il primo mese mi è arrivata una bolletta molto alta per il consumo gas e dopo aver sollecitato il Call center a giustificarmi i consumi poiché non si vedeva nulla nella bolletta inviatami, non ho mai ricevuto una telefonata o mail per indicarmi dove ci fosse stato il problema.
Il servizio clienti e’ fantastico.. precisi e gentilissimi.. un grazie speciale a Claudia. Felice di esser loro cliente
La ragazza è stata molto chiara e disponibile soddisfando le mie richieste
Soddisfazione per i costi dell’energia elettrica, bollette sempre chiare, soprattutto facilità nella comunicazione con l’azienda con risposte sempre immediate e soluzioni rapide ai problemi
Cortesia, competenza, ascolto. Nella telefonata intercorsa oggi con l'operatrice, i miei dubbi sono stati risolti. Davvero ottimo servizio.
Personale da 110 e lode
Union Gas e Luce is a leading energy supplier in Italy, specializing in providing gas and electricity services to residential and commercial customers. The company offers a range of energy solutions, including Smart Green Luce, which provides 100% green energy at competitive market rates, and Smart Gas, delivering natural gas at market prices. Union Gas e Luce is committed to transparency and cost savings, ensuring customers receive clear and straightforward pricing structures. Targeting both households and businesses, Union Gas e Luce also provides tailored energy offerings for larger enterprises, alongside incentives for solar energy solutions. With a focus on customer satisfaction, the company aims to enhance user experience through its online platform and interactive services. By prioritizing innovation and sustainability, Union Gas e Luce positions itself as a reliable choice for energy needs across Italy.
This profile hasn't been claimed by the business owner.