Sarhan was of great help!
Sarhan was of great help!

US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
US Mobile receives high praise for its exceptional customer service and overall value, with many reviewers highlighting the helpfulness and professionalism of staff members like Keizer Saleem and Ahzam Khan. Customers appreciate the quick resolutions to their issues and the straightforward support provided, often noting the patience and expertise of representatives during complex situations.
However, some users express frustration with the customer service experience, citing long wait times and inadequate staffing, particularly during phone support. Complaints about porting numbers and issues with updates also emerge, indicating areas for improvement. Despite these criticisms, the majority of feedback reflects a strong satisfaction with the service quality and support received. Overall, US Mobile is viewed positively, with a solid reputation for customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.9 | 254 |
| May 25 | 4.9 | 362 |
| Jun 25 | 4.8 | 226 |
| Jul 25 | 4.7 | 158 |
| Aug 25 | 4.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Keizer Saleem was my online service representative and my service was above and beyond excellent”
“no phone customer service i am a builder and rely heavily on my phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: US Mobile is #1 of 5 on overall rating in this group.
1,060 reviews of US Mobile. Filter by what matters to you.
Sarhan was of great help!
Hanzalah was super helpful answering all my questions!
Hamza Javaid helped me immensely and is the best representative I have ever spoken to.
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I tried out the carrier with a new number and kept my old number with T-mobile. After 10 days I was ready to make the switch, but they said I couldn't replace my current annual plan with my old existing number without doing a partial refund and starting from scratch. I had only used 10 days on the annual plan and a representative had told me it would be no issue to do it this way. I spent an hour on the phone with no flexibility from their end.
Khizer Hussain offered great service and was very friendly.
Hassan and the two other customer service reps who helped me out today were amazing! I had issues with getting payments through and they were all so patient while I worked it out. As much as a pain it was, I guess I feel very secure that my payment methods are protecting me. I didn't think I would experience US Mobile customer service so soon, no wonder they are highly recommended by Consumer Reports! I am looking forward to a long relationship with US Mobile. Thank you all so much!
Syed Khizer was my support this time and I hope to get him again when I'm having issues! I was stuck in a foreign country without any data and he got to me, stayed with me for an hour, and worked me through it. He was polite and respectful the entire way through. Very fast, responsive, and easy to communicate with. One of the best supports I've had from USmobile. Thank you so much!
Sana Mansoor was very helpful and patient and walked me through everything i was confused with.
I really don't understand all the positive reviews. I ordered Dark Star service (ATT), where they claim 1 to 2 Gbps data. I averaged around 1.5 Mbps on eight different phones. I've literally never had data so slow in my life. They claim I can switch for free twice, so I switch to Warp (Verizon) and they charge me over $4 for a new SIM. If Warp is worth it I'll update my review but I don't expect much from these buffoons.
I had a good experience with US Mobile overall-- the app is really easy and enjoyable to use, and I can't think of anything negative to say to be honest. I needed customer service for resetting my voicemail password and that representative was super helpful, quickly resolved the issue. And today I had a good experience with Syed Khizer who periodically reassured me that my issue was being addressed, and even though it took longer than usual (technology is unpredictable), we got it taken care of! I continue to say good things to folks IRL about US Mobile. 🙌
Hassan Khalid was a great and extremely patient dealing my requests. I was transferring services from another provider. It took a long-while to go over so many different aspects of the process; at some point I lost my cool and yet, Hassan was kind enough to stay put and sympathetic with my demands, finally everything works out great in the end. A person with an amazing professionalism and with interest to fulfill my requests and even exceed my demands, Kudos to you Hassan and thanks for your great services!! Juan
Excellent customer service by Khizer Hussain of US Mobile today! Helped clarify the Apple Watch offerings; standalone vs companion plans. Thanks!
Atina, is the best, and I would recommend her for an promotion to management. Very professional and really cared about my situation.
US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
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