I have had this service for several years
I have had this service for several years and was recently helped via online chat with Waleed Asghar. He was exceptionally helpful.

US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
US Mobile receives high praise for its exceptional customer service and overall value, with many reviewers highlighting the helpfulness and professionalism of staff members like Keizer Saleem and Ahzam Khan. Customers appreciate the quick resolutions to their issues and the straightforward support provided, often noting the patience and expertise of representatives during complex situations.
However, some users express frustration with the customer service experience, citing long wait times and inadequate staffing, particularly during phone support. Complaints about porting numbers and issues with updates also emerge, indicating areas for improvement. Despite these criticisms, the majority of feedback reflects a strong satisfaction with the service quality and support received. Overall, US Mobile is viewed positively, with a solid reputation for customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.9 | 254 |
| May 25 | 4.9 | 362 |
| Jun 25 | 4.8 | 226 |
| Jul 25 | 4.7 | 158 |
| Aug 25 | 4.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Keizer Saleem was my online service representative and my service was above and beyond excellent”
“no phone customer service i am a builder and rely heavily on my phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: US Mobile is #1 of 5 on overall rating in this group.
1,060 reviews of US Mobile. Filter by what matters to you.
I have had this service for several years and was recently helped via online chat with Waleed Asghar. He was exceptionally helpful.
Monis Hamza helped me for more than an hour we went through all the resets of settings, reboots, as a result, the Internet appeared on my phone. I am very happy because I did not have to buy a new phone, he did it remotely and had great patience and helped me in every step of the settings. I am very grateful to him! 5stars!
I had trouble with my network connection. The whole process of fixing the issue was amazing, and Sarhan did such an amazing job at helping the process be as easy as possible. These services make the whole US Mobile Brand worth it. Having a good carrier and a great team being able to help you makes this network e 10/10.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
best customer service!!!!!!!!!!!! and best Prices
Took forever to reach customer service, person not knowledgeable about services. For a phone company audio quality was terrible.Budget for a reason
even though it took a day and 4+ agents to help fix my issue, the last agent Yusra Luqman was very sweet and helpful ~ she helped change my number and made me feel heard. I still love US Mobile <33333
I contacted customer service support by chat. I couldn’t access my account. Hanzalah worked with me for approximately an hour. She resolved all of my issues. Very happy with US Mobile customer service.
Had great luck with customer service. We were able to activate the standalone phone service on an Apple Watch. Thank you Mehreen Aslam! Excellent work.
Farasha was amazing. She fixed something that took people at other companies over 8 hours to figure out in less than an hour. Very impressed with her and this company
I wanted to love this company but the customer service is just not there. They set me up to port 2 numbers in after the 1st and they did it too early. I ended up being charged full price instead of the promotion. I tried calling in but it was a 25+ min wait, so I used the chat. After an hour of back and forth there was noting they would do to help fix the issue. Moving back to ATT. I will gladly pay double for good customer service. I am much too busy to deal with nonsense.
Both Mehreen Aslam and Anas were super professional and helpful and thorough in the support they provided me, to the point of not giving up for over an hour, and even calling me back in the event of disconnection, until all of my issues were resolved. On top of that, they were also very polite and very easy to speak with. They're both very good at their jobs, so they most definitely deserve 5 star reviews each!
Hassen H from US Mobile chat agent has been very helpful. I am new to the USMobile and just bought plan however I need some change from current plan to the new plan. He promptly solve this and get me to the new plan with the full refund of current plan and I just paid for the new plan. Smooth transaction. Thank you very much.
I spoke to Rumaisa to get a better understanding of roaming and starter plan and she was very knowledgeable and patient. She took time to explain the process, plans and helped me make an informed decision. Thanks for your help Rumaisa. Much appreciated
US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
This profile hasn't been claimed by the business owner.