What is VanMoof?
VanMoof is a Dutch electric bicycle company that designs and manufactures smart e-bikes. The company focuses on creating connected bicycles with integrated technology for urban commuting.
VanMoof is a company that specializes in designing and manufacturing high-quality electric bikes. Known for their innovative features and award-winning designs, VanMoof's e-bikes incorporate advanced technology to enhance the riding experience. The company focuses on creating smart bicycles that cater to urban commuters and cycling enthusiasts looking for efficient and eco-friendly transportation options. The target market for VanMoof includes environmentally conscious consumers, city dwellers, and individuals seeking a modern, reliable mode of transport. With a commitment to sustainability and cutting-edge technology, the company aims to meet the growing demand for electric mobility solutions. Customers can explore VanMoof's range of e-bikes on their official website, where they offer detailed product information and purchasing options.
Reviewers generally express enthusiasm for the VanMoof S6, highlighting its sleek design, smooth ride, and improved battery performance. Many customers appreciate the bike's solid feel and innovative features, with several noting it as a significant upgrade from previous models.
However, there are notable concerns regarding product reliability, as some users report malfunctions shortly after purchase, including software issues and battery failures. Customer service experiences also draw criticism, with complaints about unresponsive support when issues arise. While the bike's performance garners praise, the inconsistency in quality and service detracts from the overall experience. Despite these challenges, the majority of feedback remains positive, reflecting a strong appreciation for the bike's design and functionality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 25 | 3.9 | 23 |
| Dec 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Customer Service is not sufficient”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | — | 25 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | — | 1,000 |
Bottom line: VanMoof is #4 of 5 on overall rating in this group.
25 reviews of VanMoof. Filter by what matters to you.
11 months ago
My personal VanMoof S6 review + Unchanged minimalist design + More powerful battery + Smoother gear shifting + Power button: responds faster + Kicklock: better marking + Unlock: responds faster + Ring... See more
Over a year ago
Bij het ophalen van de S6, bleek hij ……….het niet te doen. Tot nu toe geen nieuws over vervanging, reparatie of nieuwe S6. Gaat weer lekker vanMoof!
Over a year ago
Ontzettend blij als nieuwe Vanmoof-klant met mijn S6 fiets. Prachtig design en hij fietst heel fijn. Daarnaast ben ik ook goed geholpen door de klantenservice van Vanmoof. Complimenten
11 months ago
Heerlijke fiets!!! Vind alleen dat die soms snel leeg is. Maar dat komt ook als je de boostknop elke keer inklikt.
Quick answers to the questions people ask most.
VanMoof is a Dutch electric bicycle company that designs and manufactures smart e-bikes. The company focuses on creating connected bicycles with integrated technology for urban commuting.
VanMoof bikes can be purchased through their official website or at VanMoof brand stores in select cities. You can check their website for current availability and authorized retailers in your area.
VanMoof typically provides warranty coverage on their electric bikes, though specific terms may vary by model and region. For detailed warranty information and coverage specifics, it's best to check directly with VanMoof or review the warranty documentation.
You can contact VanMoof customer support through their official website, where they typically offer multiple contact options. Many inquiries can also be handled through their mobile app if you're a bike owner.
VanMoof provides servicing and repair options for their bikes, often through their brand stores and authorized service centers. Some locations may also offer mobile service where technicians can come to you.
VanMoof bikes feature integrated smart technology including GPS tracking, automatic gear shifting, and smartphone connectivity. They're designed specifically for urban commuting with features like theft protection and remote diagnostics.
Test rides are typically available at VanMoof brand stores and some authorized dealers. You can check their website or contact local stores to schedule a test ride and experience the bike firsthand.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My personal VanMoof S6 review + Unchanged minimalist design + More powerful battery + Smoother gear shifting + Power button: responds faster + Kicklock: better marking + Unlock: responds faster + Ringtones: more “bike-like“ + Sounds: generally more subdued + Chain guard is silent + optional: suspension seat post + Less rough weld seams + Dirt-repellent paint finish - Halo rings now only monochrome - No USB port on the handlebars anymore - No faster charging time - No 32 km/h
Bij het ophalen van de S6, bleek hij ……….het niet te doen. Tot nu toe geen nieuws over vervanging, reparatie of nieuwe S6. Gaat weer lekker vanMoof!
Ontzettend blij als nieuwe Vanmoof-klant met mijn S6 fiets. Prachtig design en hij fietst heel fijn. Daarnaast ben ik ook goed geholpen door de klantenservice van Vanmoof. Complimenten
Heerlijke fiets!!! Vind alleen dat die soms snel leeg is. Maar dat komt ook als je de boostknop elke keer inklikt.
Pre-ordered the new S6 in juli, and knew I had to wait for it. Unfortunately due to strikes in Rotterdam the bike was delivered even later than expected, beginning of November. I was really happy when it finally arrived. Unfortunately after one day use, an internal software issue made sure the bike was unusable and didn’t react or cave a sign of life. So I had to bring it back to wait even more. Good thing is I just got news that a new bike will be delivered, but I have to wait again until it arrives. It almost half a year since ordering and using my brand new bike. I’m quite disappointed, hope it will work this time and don’t have to wait for long.
Fast and concrete
Looking great, riding even better.
Na twee weken op de VanMoof S6 ben ik helemaal om. Superstrak design, rijdt heerlijk en voelt solide. Echt een topfiets!
2 malfunctions in the first three weeks.. still don’t know what happend
We bought a new bike. After 1 week it started unlocking in the middle of the night. Alarm going off and al the lights flashing. After contacting van moof we only got the reaction to go to a bike shop to get if fixed. No bikeshop wants to help is with the problem. The cycling itself is good but the error/problem is not. And the service is horrendous.
Waar kan ik de keukenknop vinden voor het instellen van de landstaal
Top A5 👏👏👏👏👏👏👏
Die Ware wurde sehr schnell geliefert.
Amazing ride! Compared to the S3 it is a huge improvement and very smooth ride! Love the S6!
Tolles neues S6!
Het was even wachten, maar enorm blij met de S6 electric blue. Wat een verbetering ten opzichte van gen3.
Bike is excellent! Wonder if you see the website. Looks flashy, but you cannot find your way at all. Accessoories fully hidden, cannot do ‘undo’ when in the basket with check-out…. Basket on bike could not be ordered and delived (out of stock unfortunately). Same as spring underneath the sadle
Heb de van moofe net twee weken en nog weinig gefietst
VanMoof verweigert jetzt Garantie – trotz eigener Zusagen! Es wird immer absurder. Nachdem ich gestern beim Händler stand und 185€ zahlen sollte, kam heute die nächste Unverschämtheit von VanMoof: "Das Rad ist nicht in der Garantie, Sie müssen die Kosten selbst tragen." Lasst mich das mal auseinandernehmen: FAKT 1: Rad war UNTER 2 Jahre alt bei Defekteintritt (Jan 2025) FAKT 2: VanMoof forderte von mir vollständige Garantieunterlagen (Bestellung, Rechnung, etc.) – ich habe alles übermittelt FAKT 3: VanMoof schrieb mir: "Wir reparieren das Mainboard und informieren den Händler" FAKT 4: VanMoof schrieb mir (08.10.): "ECU wurde bei uns repariert" FAKT 5: Händler sagt: VanMoof teilte mit "keine Reparatur nötig, Mainboard fehlerfrei" JETZT: "Keine Garantie, zahlen Sie selbst" Was läuft hier eigentlich ab? Das ist keine Inkompetenz mehr – das grenzt an Betrug! Die Widersprüche im Detail: Was VanMoof MIR schrieb: -"Mainboard repariert" - "Garantiefall wird bearbeitet" - "Händler wird informiert" Was VanMoof dem HÄNDLER schrieb" - "Mainboard fehlerfrei" - "Keine Garantie" - "Händler weiß von nichts" Meine Fragen an VanMoof: Warum Garantieunterlagen anfordern, wenn "keine Garantie"? Was wurde repariert, wenn Mainboard "fehlerfrei"? Warum 11 Monate warten lassen für ein fehlerfreies Teil? Ist das eure Definition von Premium-Service? An alle VanMoof-Interessierten: Das hier ist kein Einzelfall schlechter Kommunikation. Das ist systematisch: ✅ Garantieanträge entgegennehmen ✅ Kunden monatelang hinhalten ✅ Widersprüchliche Aussagen treffen ✅ Am Ende Zahlung fordern ✅ Sich auf Insolvenz berufen VORSICHT an alle Interessenten! Überlegt euch gut auf was ihr euch einlasst und ob nicht doch eine andere Marke zuverlässiger ist.
Kapot Heb nu de VanMoof S6 na lang wachten 2 weken. Vanochtend stopte de ondersteuning ermee. Ook resetten helpt niet. Ben nu op zoek hoe dit op te lossen en dat valt niet mee. Ik ben al een S5 door het faillissement kwijt geraakt, en ik had (tegen beter weten in) gehoopt dat de S6 beter zou zijn. Maar ik vermoed dat VanMoof meer tijd en geld in marketing heeft gestopt dan in de kwaliteit van de fiets. Ik laat weten hoe VanMoof dit gaat oplossen. Tips welkom.
VanMoof bikes come with built-in theft protection features including GPS tracking. If your bike is stolen, you should report it through the VanMoof app and contact local authorities as well as VanMoof support immediately.
Charging times vary depending on the specific VanMoof model and battery capacity. Most VanMoof e-bikes can be charged using a standard charger that comes with the bike, and charging information is typically provided in the user manual.
VanMoof's shipping availability varies by region and model. Check their official website for current shipping options and availability in your country, as this can change based on local regulations and business operations.
VanMoof typically offers a return policy for their bikes, though specific terms and timeframes may vary by region and purchase method. For the most current return policy details and procedures, check their website or contact customer support directly.
VanMoof bikes usually come with setup instructions and may require some basic assembly. The VanMoof app typically guides you through the initial setup process, including connecting the bike to your smartphone and activating smart features.
VanMoof is a company that specializes in designing and manufacturing high-quality electric bikes. Known for their innovative features and award-winning designs, VanMoof's e-bikes incorporate advanced technology to enhance the riding experience. The company focuses on creating smart bicycles that cater to urban commuters and cycling enthusiasts looking for efficient and eco-friendly transportation options. The target market for VanMoof includes environmentally conscious consumers, city dwellers, and individuals seeking a modern, reliable mode of transport. With a commitment to sustainability and cutting-edge technology, the company aims to meet the growing demand for electric mobility solutions. Customers can explore VanMoof's range of e-bikes on their official website, where they offer detailed product information and purchasing options.
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