VENUS Fashion Inc. is an online retail company specializing in women's clothing and swimwear. The company offers a diverse selection of apparel including tops, dresses, jumpsuits, and swimwear, catering to various occasions such as work, casual outings, and special events. With a focus on providing stylish and affordable options, VENUS attracts a wide range of customers seeking fashionable attire that suits their individual styles.
The website, www.venus.com, features categories such as new arrivals, best-selling items, and seasonal collections, making it easy for shoppers to navigate and find what they need. VENUS Fashion Inc. emphasizes inclusivity by offering a variety of sizes and styles, ensuring that all women can find fashionable clothing that fits their needs.
VENUS Fashion Inc. has a mixed customer experience.
VENUS Fashion Inc. receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the quality and fit of the clothing, often highlighting the stylish designs and great deals available.
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Fast shipping and easy ordering processes are also frequently praised, with some customers expressing love for specific items like swimwear and dresses. However, a substantial number of complaints focus on poor customer service, particularly regarding order fulfillment issues and difficulties with exchanges or returns. Several consumers report problems with orders not arriving or being canceled without notification, leading to dissatisfaction. While some customers enjoy their purchases and the variety offered, the negative experiences with service and order management overshadow the positives for many.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.1
118
100%
-0.1
● Low
3.1 / 5 overall
=
118 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
3.3▼ 0.1
12-month avg
3.1
All-time
3.1
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
1.3
3
Oct 24
2.4
5
Nov 24
1.3
4
Dec 24
2.8
15
Jan 25
2.9
19
Feb 25
4.4
14
Mar 25
3.6
11
Apr 25
4.3
3
May 25
2.2
5
Jun 25
3.3
7
Jul 25
2.8
10
Aug 25
3.7
10
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 118 most recent reviews.
Top praiseof 57 positive reviews
Quality25%
14 mentions
Delivery23%
13 mentions
Prices & value23%
13 mentions
Easy to use23%
13 mentions
“The clothes at Venus are always great quality and fit perfectly”
On “Quality” · Aug 17, 2025
Top complaintsof 55 negative reviews
Customer service42%
23 mentions
Returns36%
20 mentions
Shipping20%
11 mentions
Charges20%
11 mentions
“I called customer service to see if they would wave shipping and was told the one penny off made me ineligible and th...”
On “Customer service” · Aug 2, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
Overall rating and review count for this company and similar companies
This review is specifically for the customer service and policies. I placed an order Sunday evening. As of this morning (Wednesday) it had not shipped. I called to cancel it because it was not going to arrive in time. The lady on the phone said I could not cancel because it had already been picked to ship and would ship today. No problem, I hate to have to go through the hassle of a return, but I understand policies. Now it’s 8 pm and it still hasn’t shipped, so I call back. Since it obviously didn’t ship, clearly they should be able to cancel it. They still say they can’t cancel it, and can’t do basic math with time. I have the entire (evening, not morning) conversation recorded and will post a poor customer service review everywhere I can find to do so. I’ve ordered the clothes for years and have found them to be good, but after this experience I will never order from them again.
Customer service continues to be appallingly bad! Despite writing several emails to socialsupport@venus, and begging for them to call me, which they did not do, but instead sent another useless email that failed once again to address and correct my issues. All this, after giving them another chance after a customer service manager, Michael mocked me for having a serious illness, and being too ill to return my items within the 30 day return period. Social support did respond quickly and positively after I posted my experience on here, but since then I have had numerous issues, simply trying to request a size exchange through Happy Returns, a week after receiving the order, and giving them another chance after being a loyal Venus customer.
It’s absolutely ludicrous that Happy Returns was rejecting my order#, even after I reached out for help, twice. The response was Happy Returns was having tech issues, try again later. They even provided a broken, unusable link for me to cancel my Venus unlocked. Just why?? I reached out again, practically begging them to call me, all I wanted was to successfully complete a size exchange, but they couldn’t be bothered to reach out to me directly. I called customer service for help, and they told me they were having difficulty accessing the tools necessary to help me. Just what exactly does that mean?? They transferred me to an account specialist who decided that I couldn’t do a size exchange because the XS is not available, even though it is in stock on their website, and clearly available, as I could have ordered 10 of them!! I finally gave up, and tried again today. Nope, the Happy Returns system still isn’t offering me a size exchange, but I could reorder the same dress in XS on their website, and then have the honor of having to pay for shipping, which would have been waived as an exchange.
Your clothes just aren’t worth all the effort I have to put in, to make things even half way right! All this while dealing with a serious illness, that obviously isn’t being taken sincerely by customer service. Would it have killed you to have responded to my emails, and called me on Friday, so we could have solved this together effectively? Shameful meaningless hollow words to proclaim you care about my patronage, yet continually blow me off, when all I wanted was a very simple size exchange. It took more time for you to draft a useless email, than to show humanity, and reach out to me personally to ensure a smooth solution.
I shouldn’t have had to resort to writing this on Trust Pilot to get your attention. Proving that in essence you have very little regard for your customers.
VENUS Fashion Inc. is a legitimate company with numerous verified customer reviews, showcasing an overall positive rating from many satisfied customers who appreciate the quality and variety of their clothing.
Is VENUS Fashion Inc. a scam?
While there are mixed reviews regarding customer service and order fulfillment, many verified reviews highlight positive experiences with timely deliveries and quality products, indicating that it is not a scam.
What products does VENUS Fashion Inc. offer?
VENUS Fashion Inc. specializes in women's clothing, including swimwear, dresses, and a wide variety of stylish apparel suitable for various occasions.
What payment methods does VENUS Fashion Inc. accept?
VENUS Fashion Inc. accepts various payment methods including credit cards and online payment options, making it convenient for customers to complete their purchases.
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What is the return policy for VENUS Fashion Inc.?
VENUS Fashion Inc. has a strict return policy, particularly on final sale items, which can lead to dissatisfaction among customers seeking exchanges or refunds, as noted in several reviews.
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The first time 1/2 my merchandise was missing as the box was wide open. This time I did not receive my merchandise at all. Then had to call back after they told me would get a refund and I never did receive it. Now I’m afraid to use my gift cards.
I purchased a bandu top in January 2025 for a cruise in May 2025. When I wore it for the first time, there was a wire that was coming through the material. I was unable to wear the top going forward. When I called, the agent explained the 30 day policy, however, she would make an exception because of the situation
She put me on hold, when she came back on the line, she explained that she would give me a credit, only on the account for future purchases. I was fine with that.
As we were on the line an email came through saying they are rejecting the credit, after she had already told me she was giving the credit. Now I have a top I can no longer wear. The top was 80 dollars. I don't feel like the company values their customers. I've been with Venus for over 10 years, I have a Venus card in which I am going to cancel. I will no longer shop with Venus.
BUYER BEWARE
Never again will I buy from this place. First, they do not supply a paper invoice in you package, Second, they charge $8.95 for shipping to return, Third, even though your package comes by USPS, you have to return it to a UPS store. Last, their clothes run small.
Not a good place
I have been a customer of Venus for a long time. I received a phony baloney 15.00 code from them. I went to use it the next day and it expired. I spoke to 3 customer service representatives and they said wait 48 hours and you’ll get another code. After 72 hours I called back someone named Billy was telling me I got a code for you. He put it in it didn’t work. Hesaidtomorrow it will work I’ll call you again. The next day he said we can’t help you the code is for 50.00 or more. Meanwhile it never originally said that. There phonies there. You would think after all of that I would get my discount. It was a big waste of time. The company stinks and I’m not gonna be a good customer anymore. 1 star. If there lucky
I placed an order on March 3rd for five items and only received three out five of the items . I then tried to order the jeans I wanted but they hadn’t refunded my cash back to my card . I ended up paying again and I’m hoping to receive the pants by Friday being that the original jeans were supposed to be for an event . I don’t know what’s happening with the quality of online service and shopping, but lately I’ve had trouble receiving what I paid for from most of the online retailers. The poor quality and service has got to be addressed somehow the employees are having troubles understanding the order amounts and getting the correct items shipped . Please try to provide better service or it’s looking like I’m going to stop supporting your online ordering. Thank you
I have been buying clothes from Venus for over 20 years. Recently their quality has gone down. I bought a sweater dress, after wearing it twice the right sleeve completely unraveled from the dress. I called Venus and all I got was it’s not our policy to accept responsibility for poor quality, this must be your fault. This dress was $50! BUYER BEWARE! They quality is in the toilet and they don’t care.
Hoy he recibido el traje que pedí, que en nada se parece a lo que pedí. Era un traje de chaqueta con pantalón forrado según ponía de color lila. Pues me han enviado un traje azul oscuro, de una calidad y confección penosa, el pantalón con goma en la cintura y sin forrar, me queda un palmo por encima del tobillo, vamos que no me han quedado ganas de volver a pedir nada, me pareció una página seria y el traje se veía muy bonito, pues nada que ver con la realidad. Como mínimo deberían enviarlo en el color que has pedido. Me siento estafada totalmente. He escrito al correo que me enviaron el número de pedido. Espero me den una solución.
Buenos días, me llamo Lorena Gómez Peña.
Os hice el pedido de un vestido rojo talla S el día 23 de enero y me llega ayer 27 de enero un paquete con otro producto que no es el que yo pedí, es un mono negro bastante feo que no es de mi talla siquiera y pagué 47 euros por el , escribo al email que pone en la página y no contesta nadie y llamo a un teléfono de la auténtica moda Venus italiana con sede en España concretamente en Móstoles Madrid y me dicen que sois una tienda de moda china que les copiasteis el nombre y andáis estafando a la gente con el nombre de ellos .
Quiero que me recojáis este mono horrible y me mandéis mi vestido que para eso he pagado sino iré a consumo a poneros una denuncia. Gracias
I used to love to order from venus but the new return policy is terrible! Each item is charged a fee to return with Happy Returns(not happy) after the return you can't go into your venus account and get any information if the item was received or your credit balance. It's terrible! If I finally get to use my credit it will be the last time I order from venus. I've sent an email to find out my balance and can't get a response from them.
Terrible customer service
Update I reached out to the email they asked me to and haven't heard back from Venus.
I really like shopping at Venus but the shipping takes FOREVER! You’d think by shipping UPS, it would be faster service. I live in two different states and it doesn’t matter where you are, it still takes waaay too long! Unacceptable!! Also I’ve read the other reviews about returns and that they charge the customer to send it back!! I’ve dealt with numerous other companies that automatically send you a return PAID label. Shame on you Venus!
I used to love their products but recently I’ve ordered two separate orders where the clothing sizes were way off. The quality subpar and the return policy was so bad. It was better to keep the items. I’m really sad to report this as they’ve always been a wonderful company in the past, but something has changed. I’m not sure what it is but yikes. 👎
Do not order if you want your items in time for a trip. I ordered for my vacation and just got an email that my delivery is delayed and now expected to arrive while I am away. I called and to expedite I can pay 30 dollars! Unreal. Highly recommend you DO NOT BUY FROM HERE. First and last time for me.
Nice clothes but it seems like they don’t care about the customer, customer service is pretty bad. I received an unasked return/refund message in an important Xmas season order without any reason. I contacted customer service many times with no answer. I also had a chat, the only answer was carrier delivery issues which I never had before. I was still typing when the other person (Maria) abruptly finished the chat. I’m not going to be able to shop with confidence at Venus anymore also won’t recommend to anyone.
VENUS Fashion Inc. is an online retail company specializing in women's clothing and swimwear. The company offers a diverse selection of apparel including tops, dresses, jumpsuits, and swimwear, catering to various occasions such as work, casual outings, and special events. With a focus on providing stylish and affordable options, VENUS attracts a wide range of customers seeking fashionable attire that suits their individual styles.
The website, www.venus.com, features categories such as new arrivals, best-selling items, and seasonal collections, making it easy for shoppers to navigate and find what they need. VENUS Fashion Inc. emphasizes inclusivity by offering a variety of sizes and styles, ensuring that all women can find fashionable clothing that fits their needs.
