VENUS Fashion Inc. is an online retail company specializing in women's clothing and swimwear. The company offers a diverse selection of apparel including tops, dresses, jumpsuits, and swimwear, catering to various occasions such as work, casual outings, and special events. With a focus on providing stylish and affordable options, VENUS attracts a wide range of customers seeking fashionable attire that suits their individual styles. The website, www.venus.com, features categories such as new arrivals, best-selling items, and seasonal collections, making it easy for shoppers to navigate and find what they need. VENUS Fashion Inc. emphasizes inclusivity by offering a variety of sizes and styles, ensuring that all women can find fashionable clothing that fits their needs.
VENUS Fashion Inc. receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the quality and fit of the clothing, often highlighting the stylish designs and great deals available.
Fast shipping and easy ordering processes are also frequently praised, with some customers expressing love for specific items like swimwear and dresses. However, a substantial number of complaints focus on poor customer service, particularly regarding order fulfillment issues and difficulties with exchanges or returns. Several consumers report problems with orders not arriving or being canceled without notification, leading to dissatisfaction. While some customers enjoy their purchases and the variety offered, the negative experiences with service and order management overshadow the positives for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 118 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 3 |
| Oct 24 | 2.4 | 5 |
| Nov 24 | 1.3 | 4 |
| Dec 24 | 2.8 | 15 |
| Jan 25 | 2.9 | 19 |
| Feb 25 | 4.4 | 14 |
| Mar 25 | 3.6 | 11 |
| Apr 25 | 4.3 | 3 |
| May 25 | 2.2 | 5 |
| Jun 25 | 3.3 | 7 |
| Jul 25 | 2.8 | 10 |
| Aug 25 | 3.7 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 118 most recent reviews.
“The clothes at Venus are always great quality and fit perfectly”
“I called customer service to see if they would wave shipping and was told the one penny off made me ineligible and th...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.1 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | 2.8 out of 5 (fair) | +11% | 118 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: VENUS Fashion Inc. is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.8).
118 reviews of VENUS Fashion Inc.. Filter by what matters to you.
The quality is definitely lacking, it’s not free to return and if you aren’t tech savvy you need to work to find where to get a refund rather than an exchange or store credit. I personally find that pretty annoying.
I purchased clothes from Venus. The clothing is made with much cheaper fabric than before. They fit good but I’m not sure how many I’m actually going to keep.
I’ve been shopping on venus.com for many many years. I’m so glad that we are able to review items to help customers. a lot of the items look much different in person, so I’m not always satisfied with my order. Once in a while, they’ll run a great sale and that’s when I like to take advantage of ordering. I always loved their swimwear and accessories ,lots of styles and colors to choose from. Unfortunately, I feel the quality has gone down a bit, and the sizing has been way off Just hope I don’t have to return because then it cost money to ship back.
Quick answers to the questions people ask most.
VENUS Fashion Inc. is a legitimate company with numerous verified customer reviews, showcasing an overall positive rating from many satisfied customers who appreciate the quality and variety of their clothing.
While there are mixed reviews regarding customer service and order fulfillment, many verified reviews highlight positive experiences with timely deliveries and quality products, indicating that it is not a scam.
VENUS Fashion Inc. specializes in women's clothing, including swimwear, dresses, and a wide variety of stylish apparel suitable for various occasions.
VENUS Fashion Inc. accepts various payment methods including credit cards and online payment options, making it convenient for customers to complete their purchases.
VENUS Fashion Inc. has a strict return policy, particularly on final sale items, which can lead to dissatisfaction among customers seeking exchanges or refunds, as noted in several reviews.
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Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 47% are 1–2★.
I did like some of the stuff the one thing I noticed that when I order extra large you make your clothes wide but not long. So a shirt that I'm going to buy is going to be very wide and show the bottom of my belly which makes no sense to me because if I'm a large or I'm buying extra large I would expect the clothes to be a little longer you make them wide it really kind of looks ridiculous
I have been a Venus customer for over 10 years now and buy most of my clothing from there however tried logging into website today and it told me if the last time I logged in was before August 6th I had to reset my password. Tried to do that and it kept telling me I had to put in code. Did that. Took me to site but never let me change password. Now everytime I login it tells me to reset and I go thru same process. Code and no option to reset. Also noticed that all of my favorites have disappeared and all of my order history is gone. New website is difficult to navigate. I am also very frustrated that I can't see any history or my favorites. It also isn't giving me the option to add favorites. Very disappointed in the new website.
I purchase the linen grommet detail midi, I called to see if I could exchange the size, the answer was no. I order the size medium, today 8/18/25 at 3 pm, I just came on to write this review and now the dress is 50% off which is 4 dollars less . So I paid 4 dollars more and I have one dress which does not fit. I have been a frequent buyer the last 7 months. VIP?
VENUS Fashion Inc. is an online retail company specializing in women's clothing and swimwear. The company offers a diverse selection of apparel including tops, dresses, jumpsuits, and swimwear, catering to various occasions such as work, casual outings, and special events. With a focus on providing stylish and affordable options, VENUS attracts a wide range of customers seeking fashionable attire that suits their individual styles. The website, www.venus.com, features categories such as new arrivals, best-selling items, and seasonal collections, making it easy for shoppers to navigate and find what they need. VENUS Fashion Inc. emphasizes inclusivity by offering a variety of sizes and styles, ensuring that all women can find fashionable clothing that fits their needs.
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