Horrible customer support
Horrible customer support

VILA Online Shop is an official online retail platform specializing in women's fashion. The company offers a diverse range of apparel, accessories, and footwear designed to cater to modern women's style needs. Customers can explore various collections that reflect the latest trends in shopping and fashion, all while benefiting from localized promotions and discounts based on their selected shipping country and language. The target market for VILA includes fashion-conscious women looking for stylish and affordable clothing options. With a user-friendly website, VILA aims to provide an accessible shopping experience for customers across Europe and beyond. By offering a wide selection of products that vary by region, the company ensures that it meets the unique preferences of its diverse clientele.
VILA Online Shop receives high praise for its fast delivery and quality clothing, with many reviewers highlighting the "snabb leverans" (fast delivery) and "schöne hochwertige Kleidung" (beautiful high-quality clothing) at fair prices. Customers appreciate the efficient service, noting that their orders are processed quickly and arrive promptly.
However, there are some concerns regarding order fulfillment, as a few customers report not receiving their items despite being marked as delivered. Additionally, some feedback points to a lack of detailed sizing information, which can lead to confusion when selecting the right fit. Overall, while VILA excels in speed and product quality, there are notable issues with order accuracy and sizing guidance. The majority sentiment remains positive, reflecting a strong customer satisfaction overall.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.4 | 142 |
| May 25 | 4.5 | 436 |
| Jun 25 | 4.6 | 323 |
| Jul 25 | 4.6 | 99 |
| Aug 25 | 4.4 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Hurtig levering”
“Fick paket levererat i timme bort,trasigt paket och fick betala extra för att få den till rätt stad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 3.8 out of 5 (good) | — | 1,060 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: VILA Online Shop is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 3.8).
500 reviews of VILA Online Shop. Filter by what matters to you.
Ich habe 2 Blusen in Größe 42 bestellt. Habe 2 Blusen erhalten, aber 1 Bluse war wesentlich kleiner als die Andere. Habe die kleinere Bluse zurückgeschickt, aber noch keine korrigierte Rechnung erhalten.
Die Ware ist top aber als Lieferdatum war Donnerstag angegeben, jedoch kam das Paket erst Montags.
Rücksendung hatte ich mit Extrakosten nicht gesehen und das finde ich sollte alles im Preis inklusive sein, das gleich wenn extra Rücksendelabel angefragt werden… bei mir hat die Retour überhaupt nicht geklappt und ich muss jetzt ein Papierlabel ausdrucken, Kundenservice ist nur eine FAQ, keine Menschen erreichbar, ganz ehrlich, ich werde nicht wieder direkt bestellen, obwohl ich es schade finde… da kann ich auch über die großen Plattformen bestellen, da läuft es unkompliziert und ich bekomme jemanden erreicht
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Havde en bestilling ordre 92141315064, som aldrig kom - fik bare en mail at min returnering var modtaget og jeg beløb ville blive indsat på min konto. Jeg skriver til jer, men hører intet fra jer, dårlig stil ikke at svare på henvendelser, men sådan kan man gøre, når det ikke er muligt at ringe til en kundeservice.
Sur 3 articles commandés un seul était en bon état... une robe en mousseline dont le tissu était déchiré, une jupe longue en satin dont les coutures étaient mal faites.. J'étais pourtant satisfaite de la qualité de certains articles Vila que j'avais acheté dans une boutique multi marques... dommage que le produits commandés sur le site de la marque soient moins qualitatifs. J'espère que le remboursement ( puisque l'échange n'est pas possible) se fera sans souci.
Klänningen var inte alls som jag tänkt mig...Mycket smala ärmar och tyget var inte vackert..tyvärr ...Men ibland blir det så ...beställde däremot en vacker byxdress till min Dotter för ett par år sedan..Mycket nöjd med det köpet !! Det lyckas inte alltid ! Önskar Er en Underbar och skön sommar! Guds Välsignelse från Eva Holma 💐
Ik kreeg geen afleverbericht van bpost dus moest zelf op zoek naar waar mijn pakket geleverd was. En dan kwam de teleurstelling dat de kwaliteit van de stoffen en de afwerking van de kledij die ik kocht niet was wat ik ervan verwachtte voor de prijs... alles gaat in retour en dat gaat me nu ook geld kosten want ze houden daarvoor 2,99euro af terwijl het de kwaliteit is die te wensen overlaat. Was mijn eerste bestelling bij vila en meteen mijn laatste. Zo jammer.
VILA Online Shop is an official online retail platform specializing in women's fashion. The company offers a diverse range of apparel, accessories, and footwear designed to cater to modern women's style needs. Customers can explore various collections that reflect the latest trends in shopping and fashion, all while benefiting from localized promotions and discounts based on their selected shipping country and language. The target market for VILA includes fashion-conscious women looking for stylish and affordable clothing options. With a user-friendly website, VILA aims to provide an accessible shopping experience for customers across Europe and beyond. By offering a wide selection of products that vary by region, the company ensures that it meets the unique preferences of its diverse clientele.
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