VILA Online Shop is an official online retail platform specializing in women's fashion. The company offers a diverse range of apparel, accessories, and footwear designed to cater to modern women's style needs. Customers can explore various collections that reflect the latest trends in shopping and fashion, all while benefiting from localized promotions and discounts based on their selected shipping country and language. The target market for VILA includes fashion-conscious women looking for stylish and affordable clothing options. With a user-friendly website, VILA aims to provide an accessible shopping experience for customers across Europe and beyond. By offering a wide selection of products that vary by region, the company ensures that it meets the unique preferences of its diverse clientele.
VILA Online Shop receives high praise for its fast delivery and quality clothing, with many reviewers highlighting the "snabb leverans" (fast delivery) and "schöne hochwertige Kleidung" (beautiful high-quality clothing) at fair prices. Customers appreciate the efficient service, noting that their orders are processed quickly and arrive promptly.
However, there are some concerns regarding order fulfillment, as a few customers report not receiving their items despite being marked as delivered. Additionally, some feedback points to a lack of detailed sizing information, which can lead to confusion when selecting the right fit. Overall, while VILA excels in speed and product quality, there are notable issues with order accuracy and sizing guidance. The majority sentiment remains positive, reflecting a strong customer satisfaction overall.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.4 | 142 |
| May 25 | 4.5 | 436 |
| Jun 25 | 4.6 | 323 |
| Jul 25 | 4.6 | 99 |
| Aug 25 | 4.4 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Hurtig levering”
“Fick paket levererat i timme bort,trasigt paket och fick betala extra för att få den till rätt stad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 3.8 out of 5 (good) | — | 1,060 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: VILA Online Shop is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 3.8).
500 reviews of VILA Online Shop. Filter by what matters to you.
Todo correcto, únicamente destacar que falta información respecto a las tallas. En otras marcas informan sobre la prenda si es más oversize y recomiendan pedir una talla menos. En mi compra tuve que pedir dos veces pues era una talla más grande de lo habitual. Gracias.
Storleksguiden var bra. Också att det står på sidan om ett plagg är litet eller stort i storleken. Kvaliteten var sådär, men det är inga dyra kläder heller. En tröja hade ett väl synligt hål i halsen. Smidig retur.
Op een foto is het toch anders dan in het echt.
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Al twee keer gebeld over mankement aan de jurk. Eerste zegt ik mail U vanmiddag. Geen mail Volgende dag weer gebeld collega ohja de jurk (andere) is niet meer op voorraad Nu dat was ook een antwoord geweest. Deze zegt ik kan u korting geven. Oké want coupeuse kost ook geld en weet niet zeker of het mankement opgelost kan worden. Ik moest foto’s sturen. Dit gedaan En…. Ik wacht nog steeds op antwoord
Jeg havde fået et gavekort, og havde set jakken som jeg købte. Vi kørte fra Sønderjylland til Kolding for at købe den, men de havde den ikke. Jeg fik besked på, at jeg skulle køre i en af de andre butikker som skulle ligge i Esbjerg eller på Sjælland. Jeg ville gerne prøve den fysisk, men det kunne ikke lade sig gøre, kun hvis jeg kørte til en af de andre butikker, som måske havde jakken. Jeg købte den på nettet, men ville gerne have, hvis den var i Kolding, så man ikke skal køre rundt til en af de andre butikker.
Snelle levering, 1 artikel was te klein. Zat geen retourformulier in het pakje. Was o duidelijk hoe te retouren. Eindelijk uitgevogeld, moest ik het ook bij een ander punt inleveren. En nog een label uitprinten.
This was the first time I ordered online with Vila. The models you use are young and super skinny and not realistic for the types of clothing that you're selling. Therefore, trying to judge what a garment will look like on a realistic sized women's body, is impossible. Hence, I returned 2 garments. Charging for shipping/returns in this day and age is ridiculous. I will not be ordering from Vila online again.
Det gick snabbt och enkelt att beställa, men klänningen var av väldig dålig kvalitet. Flera lösa trådar överallt och tunnt tyg. Den var också väldigt skrynklig när jag tog den ut av paketet. Hur länge kommer den vara?
Bonne coupe mais matière décevante et brillante Tee shirt renvoyé
Fine ting. Men der er meget forskel på størrelsen af de forskellige bluser.
Netjes op tijd bezorgd maar de jurk was heel erg gekreukeld. Gezien de hoeveelheid stof en het type materiaal, kon ik een half uur gaan strijken. En dan nog waren de kreukels er niet helemaal uit. Jammer, was voor de bruiloft van mijn zoon...
J'étais très contente de commander chez vous cette robe malheureusement quand elle est arrivée il y avait un défaut de couture j'ai été très déçu
Pidin tuotteesta, jonka ostin ja siitä, että palautuksen tekeminen oli helppoa. En pitänyt siitä, että palautus on tullut maksulliseksi, koska ostin tuotteen ja Vilan tuotteita on pakko kokeilla, koska osassa tuotteita istuvuus tai materiaali ovat huonoja. Yritin myös mennä kokeilemaan tuotteita kivijalkakauppaan, mutta Ideaparkin myymälä ei ollut auki.
Vaikeaa kun tavara tulee jostain ksukomailta... Kiitos kuitenkin.
Ik vind jullie producten super, leuk, apart en origineel. Jammer genoeg is er niet veel in wat grotere maten.
VILA Online Shop is an official online retail platform specializing in women's fashion. The company offers a diverse range of apparel, accessories, and footwear designed to cater to modern women's style needs. Customers can explore various collections that reflect the latest trends in shopping and fashion, all while benefiting from localized promotions and discounts based on their selected shipping country and language. The target market for VILA includes fashion-conscious women looking for stylish and affordable clothing options. With a user-friendly website, VILA aims to provide an accessible shopping experience for customers across Europe and beyond. By offering a wide selection of products that vary by region, the company ensures that it meets the unique preferences of its diverse clientele.
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