Winn Group, operating under the brand name Winn Solicitors, specializes in providing legal assistance for individuals seeking compensation following non-fault accidents. The company focuses on various types of personal injury claims, including those arising from road traffic incidents, workplace accidents, and injuries that occur in public places. Winn Solicitors operates on a no win, no fee basis, which allows clients to pursue their claims without upfront financial risk.
Targeting individuals who have experienced accidents that were not their fault, Winn Solicitors offers a comprehensive service that includes arranging vehicle repairs, providing replacement vehicles, and facilitating rapid medical assessments. The company is dedicated to guiding clients through the claims process with support available 24/7, ensuring that they receive the appropriate compensation for their injuries and associated losses.
Winn Group consistently receives high praise from customers for its exceptional service and helpful staff. Reviewers highlight the professionalism and responsiveness of representatives like Scott Castelow and Esther, who provide clear communication and support throughout the claims process.
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Many people express gratitude for the reassurance and guidance offered during stressful situations, particularly after accidents. The seamless handling of claims and the overall positive experiences contribute to a strong reputation in the legal services sector. However, a small number of reviews mention issues related to vehicle claims and insurance processes, indicating some areas for improvement. Despite these minor concerns, the overwhelming sentiment remains positive, with customers feeling well-supported and satisfied with their experiences.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
1,000
100%
● Low
4.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.9
12-month avg
4.9
All-time
4.9
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Mar 25
4.9
168
Apr 25
4.9
283
May 25
4.9
253
Jun 25
4.8
229
Jul 25
5.0
67
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 490 positive reviews
Helpful support43%
213 mentions
Customer service32%
156 mentions
Friendly staff19%
94 mentions
Professionalism16%
80 mentions
“So helpful and and tok a great load of worry away”
On “Helpful support” · Jul 10, 2025
Top complaintsof 10 negative reviews
Payment issues50%
5 mentions
Response time40%
4 mentions
Returns30%
3 mentions
Account issues20%
2 mentions
“After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were deal...”
On “Payment issues” · Jun 17, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
Overall rating and review count for this company and similar companies
I recently had the pleasure of speaking with Rachel mallet from your insurance company, and I must say, I was thoroughly impressed. She was incredibly helpful and informative, patiently explaining all the details of my policy and addressing my concerns. I especially appreciated her assistance with my car scratch claim, where she went above and beyond to ensure I had a smooth experience. Thanks to her, I was able to get a replacement car quickly and easily. I'm truly grateful for her exceptional service!
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The company supported me through a car incident. They were very prompt to answer the call, gave me plenty of information. Owen was the person I spoke with and he was very knowledgeable and helpful. I recommnend the company.
I called Winn Solicitors regarding a claim for a car crash, I spoke to Mason Harmer who was very reassuring and helpful and spoke me through the each step and answered any questions, he was happy to help and get my claim started.
Winns have been great, professional and very efficient. My claims handler Diane Everett was extremely helpful and made a stressful situation considerably less so.
Thank you!
Mary Ajayi handled my call after a miscommunication from a previous call with someone else. Mary was very helpful and articulated clearly the options available to me. She was polite and warm and I am pleased with the service I received.
[Your Full Name]Ali Hazara
[Your Address]11 Sutton Road
[Phone Number]07496425074
[Date]7th July 2024
To:
Complaints Department
Winn Solicitors
Brinkburn Street
Byker
Newcastle upon Tyne
NE6 1PL
Subject: Formal Complaint Regarding Mismanagement of My Claim – Accident on 7 July 2024
Dear Sir/Madam,
I am writing to submit a formal complaint regarding the poor handling, miscommunication, and financial loss I have experienced as a result of your firm’s mismanagement of my case following a traffic accident on 7 July 2024.
I am a licensed taxi driver. Despite the third party accepting liability, I was left without a replacement vehicle for approximately one month, during which I was unable to work and suffered substantial loss of income. Your firm had assured me that I would be compensated for this period, but no payment has been received.
Once a replacement vehicle was eventually provided, my own vehicle was not taken for repairs until then, causing further delays. When the hire company later attempted to collect the replacement vehicle, I informed your team that I could not release it until I had received my own taxi back. Nevertheless, your firm authorised the vehicle to be taken from my driveway without my knowledge or consent. My personal belongings, including £200 in cash and approximately £40 in coins, were taken with the vehicle and have never been returned. When I raised this issue, I was referred to the hire company, who denied any responsibility. Your firm subsequently told me you could not assist further, which I find unacceptable.
When I eventually received my own taxi back, the quality of the repairs was appalling. Large gaps between the headlight and bumper, loose parts, and poor paintwork were evident. Despite raising this with both the repairer and your team, I received no resolution or acknowledgment of the issue.
Throughout the injury claim process, I provided all required documentation, including my bank statements, tax returns, taxi license, and log book. Yet, after months of back-and-forth, I was told the third party disputed the costs, which had reached over £25,000 — including over £15,000 for the hire vehicle and nearly £9,000 for repairs. I was forced to sign court documents under pressure, despite my concerns, and was later informed I would not need to attend court.
Most recently, I was told that the compensation from the third party did not cover your firm's costs, and therefore I would receive nothing — despite being the injured party who suffered financial, emotional, and physical distress. I also paid nearly £500 out of pocket for medical and physiotherapy treatment, which I had submitted receipts for, but have not been reimbursed.
This experience has left me feeling deceived, mistreated, and financially burdened due to your firm’s handling of my case. I am requesting:
1. A full investigation into the handling of my claim.
2. A detailed breakdown of all charges made to the third party and how they were allocated.
3. Immediate compensation for:
My lost earnings during the one-month period I could not work.
The stolen personal belongings from the hire vehicle.
The cost of medical and physiotherapy treatment.
The substandard repair work on my taxi.
If I do not receive a satisfactory response within 14 days, I will escalate this matter to the Legal Ombudsman and consider taking independent legal action for professional negligence.
I expect this complaint to be treated with urgency and fairness. Please confirm receipt of this letter and advise on the next steps.
The client who is sorting my case was very professional and went through all the proceedings with me and was very good and things have been put in place right from the start I couldn’t be happier with the service from him
From start to finish I feel that the service from winn group has been 1st class prompt and efficient service from all members of staff I have spoken too NOTHING was an issue ! From dealing with my claim ,courtesy car and even update calls would highly recommend
Winn Group, operating under the brand name Winn Solicitors, specializes in providing legal assistance for individuals seeking compensation following non-fault accidents. The company focuses on various types of personal injury claims, including those arising from road traffic incidents, workplace accidents, and injuries that occur in public places. Winn Solicitors operates on a no win, no fee basis, which allows clients to pursue their claims without upfront financial risk.
Targeting individuals who have experienced accidents that were not their fault, Winn Solicitors offers a comprehensive service that includes arranging vehicle repairs, providing replacement vehicles, and facilitating rapid medical assessments. The company is dedicated to guiding clients through the claims process with support available 24/7, ensuring that they receive the appropriate compensation for their injuries and associated losses.
