Alex knew her stuff and was very clear…
Alex knew her stuff and was very clear and professional

Winn Group, operating under the brand name Winn Solicitors, specializes in providing legal assistance for individuals seeking compensation following non-fault accidents. The company focuses on various types of personal injury claims, including those arising from road traffic incidents, workplace accidents, and injuries that occur in public places. Winn Solicitors operates on a no win, no fee basis, which allows clients to pursue their claims without upfront financial risk. Targeting individuals who have experienced accidents that were not their fault, Winn Solicitors offers a comprehensive service that includes arranging vehicle repairs, providing replacement vehicles, and facilitating rapid medical assessments. The company is dedicated to guiding clients through the claims process with support available 24/7, ensuring that they receive the appropriate compensation for their injuries and associated losses.
Winn Group consistently receives high praise from customers for its exceptional service and helpful staff. Reviewers highlight the professionalism and responsiveness of representatives like Scott Castelow and Esther, who provide clear communication and support throughout the claims process.
Many people express gratitude for the reassurance and guidance offered during stressful situations, particularly after accidents. The seamless handling of claims and the overall positive experiences contribute to a strong reputation in the legal services sector. However, a small number of reviews mention issues related to vehicle claims and insurance processes, indicating some areas for improvement. Despite these minor concerns, the overwhelming sentiment remains positive, with customers feeling well-supported and satisfied with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 4.9 | 168 |
| Apr 25 | 4.9 | 283 |
| May 25 | 4.9 | 253 |
| Jun 25 | 4.8 | 229 |
| Jul 25 | 5.0 | 67 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So helpful and and tok a great load of worry away”
“After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were deal...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | +2% | 692 |
Bottom line: Winn Group is #1 of 5 on overall rating in this group.
500 reviews of Winn Group. Filter by what matters to you.
Alex knew her stuff and was very clear and professional
Fantastic help!!!! From Faye Cassidy
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Stephen was great very supportive and helpful after a stressful day.
Summer was very helpful today, she listened to our situation and concerns, and gave us time to think. Summer returned our call as promised, it’s due to Summer’s initial introduction and professionalism that we decided to go ahead and instruct Winns Solicitors
Very, very helpful, clear, polite and understanding. Samantha is an absolute angel.
Very helpful and friendly on the phone to help with my injury claim
Cindy who has been handling my car damage claim has been nothing but helpful, always happy to take my call and answer any questions. Cindy has done everything she could to deal with my claim efficiently and professionally, she has been very compassionate since the start. Always kept me updated and was patient with me whilst I gathered documents and evidence. Her team are Lovley too as I have spoken with a few of them who have also been extremely helpful.
After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were dealing with this claim I went abroad shortly after the accident so all communications conducted regarding the Van hire were done over the phone Early August I accepted a settlement figure on my van which was beyond economical repair and gave bank details for the sum to be paid Countless phone calls later and still no payment When I eventually accessed TouchPoint I could see many emails going backwards and forwards between Winns Claim Handler and Third Party Insurers In September Third Party Insurers stated they would no longer be liable for Van Hire Costs as they had not received my bank details This debacle carried on till early November when we eventually received payment and returned the hired Van As far as I was concerned matter closed But no in June 2024 a year after the accident Winns issued Court Order for Van Hire Costs of £42000 yes you have read that correctly Emails from Client Services we’re in my opinion quite intimidating and caused me and my wife sleepless nights and extreme stress having never been to Court in my life before Luckily when the Legal Department took over we were allocated a new file handler Megan David who worked tirelessly on my behalf to achieve an out of Court Settlement and last week 2 weeks before I was due to go to Court and 2 years after the accident this was achieved It’s a great pity that those dealing with this in the first instance were not as efficient and good at their job as Megan She never failed to answer emails or ring to help put my mind at rest so although I will make sure if I ever have another accident I am talking to my insurance company an not Winns I would like to thank Megan and she would rate 5 stars if I was just reviewing her and not the Company as a whole
Winn Solicitors have been excellent in handling my car accident case. From the start, they’ve been quick, efficient, and very responsive to all my questions. My claim handler, Alice Gray, has been incredibly professional, always keeping me updated and making the whole process smooth and stress-free. I really appreciate how clear and supportive she has been throughout. I’d definitely recommend Winn Solicitors to anyone needing legal help after an accident. Great service from a reliable team!
All great except having to pay the vat element of claim even when it’s not my faukt
Very Good and efficient communication, reasonable steps and guidance regarding paper work.
Winn Group, operating under the brand name Winn Solicitors, specializes in providing legal assistance for individuals seeking compensation following non-fault accidents. The company focuses on various types of personal injury claims, including those arising from road traffic incidents, workplace accidents, and injuries that occur in public places. Winn Solicitors operates on a no win, no fee basis, which allows clients to pursue their claims without upfront financial risk. Targeting individuals who have experienced accidents that were not their fault, Winn Solicitors offers a comprehensive service that includes arranging vehicle repairs, providing replacement vehicles, and facilitating rapid medical assessments. The company is dedicated to guiding clients through the claims process with support available 24/7, ensuring that they receive the appropriate compensation for their injuries and associated losses.
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