Brilliant service
Fay Williamson made the whole process smooth and easy and anything I didn’t understand she quickly made me aware

Winn Group, operating under the brand name Winn Solicitors, specializes in providing legal assistance for individuals seeking compensation following non-fault accidents. The company focuses on various types of personal injury claims, including those arising from road traffic incidents, workplace accidents, and injuries that occur in public places. Winn Solicitors operates on a no win, no fee basis, which allows clients to pursue their claims without upfront financial risk. Targeting individuals who have experienced accidents that were not their fault, Winn Solicitors offers a comprehensive service that includes arranging vehicle repairs, providing replacement vehicles, and facilitating rapid medical assessments. The company is dedicated to guiding clients through the claims process with support available 24/7, ensuring that they receive the appropriate compensation for their injuries and associated losses.
Winn Group consistently receives high praise from customers for its exceptional service and helpful staff. Reviewers highlight the professionalism and responsiveness of representatives like Scott Castelow and Esther, who provide clear communication and support throughout the claims process.
Many people express gratitude for the reassurance and guidance offered during stressful situations, particularly after accidents. The seamless handling of claims and the overall positive experiences contribute to a strong reputation in the legal services sector. However, a small number of reviews mention issues related to vehicle claims and insurance processes, indicating some areas for improvement. Despite these minor concerns, the overwhelming sentiment remains positive, with customers feeling well-supported and satisfied with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 4.9 | 168 |
| Apr 25 | 4.9 | 283 |
| May 25 | 4.9 | 253 |
| Jun 25 | 4.8 | 229 |
| Jul 25 | 5.0 | 67 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So helpful and and tok a great load of worry away”
“After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were deal...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | +2% | 692 |
Bottom line: Winn Group is #1 of 5 on overall rating in this group.
500 reviews of Winn Group. Filter by what matters to you.
Fay Williamson made the whole process smooth and easy and anything I didn’t understand she quickly made me aware
Clear and confident communication. Excellent knowledge of his field. Polite. Patient with questions.
I had the pleasure of speaking with Niall McHale Today, (my first time accident non-fault) I was truly impressed by his friendly and professional demeanour. Niall went above and beyond to provide support regarding my matter, ensuring that all my questions were answered and that I felt valued as a client. His dedication to customer service really stood out, and I greatly appreciate the time he took to help me.
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Spoke to Adam Ramsey tonight. He was so friendly, professional and could not do enough to support with the matter. Thank you.
As a first time experienced a type of accident, Esther (the lady who served us through the phone) was very clear about the situation and she had explain the choices very patiently. I am very happy to say that I am very satisfied with the service.
Where to start Winn Assist and Accident Claim Helpline. My parents thought they were calling their insurance company after Googling the number only to be ringing Accident Claim Helpline and passed through to Winn Assist. Their vehicle was total loss, the vehicle is a convertible and the roof wouldn't go back up, they said it would be collected that night only for nobody to turn up. The vehicle waa collected the next day and a hire vehicle provided. The hire vehicle was collected when they went on holiday which is understandable but when they arrived home on the 17.5.25 to today 27.5.25, no hire has been provided and no offer made to settle the total loss. We have called our insurance company today, only to be told there is no claim set up on their system and when Googling the number for the insurance company, it's the the number of the Accident management company that comes up and as my parents are elderly, plus just had an accident so in a vulnerable position they just went along with everything. I called Winn Assist and was told by a Claim handler that a payment pack has been sent to the TP insurer and we would have to await reimbursement from them before we get paid out and that would be weeks or months. Plus we haven't even been told what they value the vehicle at and if we would accept the value. So my parents now have borrowed money to buy a car as they didn't have a hire car and not been paid out for theirs and if could be months until they are reimbursed and even then they may not get what the vehicle is worth as we don't know or haven't been informed of the value. Absolutely disgusting they way these companies pray on and treat vulnerable people.
Fast professional service. Prompt action and subsequent call backs, clear path and confirmed all steps.Mary Ajayi was very helpful Thanks
It was my first time experiencing this kind of thing, but thankfully Mary Ajayi took me through all the process gently and with a lot of empathy. My stress level decreased and now I feel secure and calm that I know what to expect and how this works. Thank you again for the support and great service.
Esther helped and guided me through the process of the claim and what was going to happen next, helped at a time that can be quite stressful.
Fantastic service very very fluent and easy process. Certainly put mind at rest
Speedy and consistent help from Mary Ajayi made the interaction super! Would recommend
First class service, very friendly lady named Esther Wheatley and so helpful when you need to sort things out. Highly recommend 👌.
It was the help I received
Esther Wheatley was very understanding didn’t rush with the conversations was patient took time to listen and was so helpful under the emotional situation I found myself in
Winn Group, operating under the brand name Winn Solicitors, specializes in providing legal assistance for individuals seeking compensation following non-fault accidents. The company focuses on various types of personal injury claims, including those arising from road traffic incidents, workplace accidents, and injuries that occur in public places. Winn Solicitors operates on a no win, no fee basis, which allows clients to pursue their claims without upfront financial risk. Targeting individuals who have experienced accidents that were not their fault, Winn Solicitors offers a comprehensive service that includes arranging vehicle repairs, providing replacement vehicles, and facilitating rapid medical assessments. The company is dedicated to guiding clients through the claims process with support available 24/7, ensuring that they receive the appropriate compensation for their injuries and associated losses.
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