Very professional and polite definitely…
Very professional and polite definitely deserves a promotion and a big pay rise. Will definitely recommend your company to friends and family members.

Winn Group, operating under the brand name Winn Solicitors, specializes in providing legal assistance for individuals seeking compensation following non-fault accidents. The company focuses on various types of personal injury claims, including those arising from road traffic incidents, workplace accidents, and injuries that occur in public places. Winn Solicitors operates on a no win, no fee basis, which allows clients to pursue their claims without upfront financial risk. Targeting individuals who have experienced accidents that were not their fault, Winn Solicitors offers a comprehensive service that includes arranging vehicle repairs, providing replacement vehicles, and facilitating rapid medical assessments. The company is dedicated to guiding clients through the claims process with support available 24/7, ensuring that they receive the appropriate compensation for their injuries and associated losses.
Winn Group consistently receives high praise from customers for its exceptional service and helpful staff. Reviewers highlight the professionalism and responsiveness of representatives like Scott Castelow and Esther, who provide clear communication and support throughout the claims process.
Many people express gratitude for the reassurance and guidance offered during stressful situations, particularly after accidents. The seamless handling of claims and the overall positive experiences contribute to a strong reputation in the legal services sector. However, a small number of reviews mention issues related to vehicle claims and insurance processes, indicating some areas for improvement. Despite these minor concerns, the overwhelming sentiment remains positive, with customers feeling well-supported and satisfied with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 4.9 | 168 |
| Apr 25 | 4.9 | 283 |
| May 25 | 4.9 | 253 |
| Jun 25 | 4.8 | 229 |
| Jul 25 | 5.0 | 67 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So helpful and and tok a great load of worry away”
“After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were deal...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | +2% | 692 |
Bottom line: Winn Group is #1 of 5 on overall rating in this group.
500 reviews of Winn Group. Filter by what matters to you.
Very professional and polite definitely deserves a promotion and a big pay rise. Will definitely recommend your company to friends and family members.
Faye Cassidy was very helpful and explained everything clearly so I fully understood the process and what happens next with regard to my motor accident claim. Thank you very much for your help
Helpful guiding through the process
All the details and information there were clear and the lady talked with me was very helpful and professional.
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Very helpful staff member Emma mason top service
Great talking. Nice pronunciation. I am not good in English but I understand nicely what said. Excellent
Bolu excellently explained everything that I need to understand for my claim slowly in simple English that made me comfortable to work with Winn solicitors
Esther was lovely, she was very kind and helpful. Thank you Esther.
Thank you to Scott Newton for all the help and advice on our call earlier today, very knowledgeable and informative and patient with us on the call and able to give us direct answers to all our questions. Making the process a whole lot less stressful.
I had a great experience with Winn Solicitors. The claim handler was exceptionally helpful, clear, and polite, making what could have been a long and complicated legal conversation feel much shorter. Their professionalism and kindness made the entire process much more manageable. Highly recommend!
I spoke to Emma Mason this morning and she provided excellent service in making sure I was aware of what was going to happen regarding a claim I had put in. It was nerve wracking to put in my first claim but she took me through all the necessary steps to set it in motion
I has to phone about a web password. Summer was very polite and efficient and gave me all the correct details
I had an excellent experience with Winn group . Their team was professional, efficient, and incredibly thorough in handling my case. A special mention to **Mary Ajayi**, who was exceptionally kind and patient while gathering all the necessary details. Her approach made the entire process smooth and stress-free. I truly appreciate the outstanding customer service and highly recommend Marshmallow Insurance to anyone looking for a reliable and supportive insurance provider
Very helpful and pleasant to deal with
Winn Group, operating under the brand name Winn Solicitors, specializes in providing legal assistance for individuals seeking compensation following non-fault accidents. The company focuses on various types of personal injury claims, including those arising from road traffic incidents, workplace accidents, and injuries that occur in public places. Winn Solicitors operates on a no win, no fee basis, which allows clients to pursue their claims without upfront financial risk. Targeting individuals who have experienced accidents that were not their fault, Winn Solicitors offers a comprehensive service that includes arranging vehicle repairs, providing replacement vehicles, and facilitating rapid medical assessments. The company is dedicated to guiding clients through the claims process with support available 24/7, ensuring that they receive the appropriate compensation for their injuries and associated losses.
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