Winn Group, operating under the brand name Winn Solicitors, specializes in providing legal assistance for individuals seeking compensation following non-fault accidents. The company focuses on various types of personal injury claims, including those arising from road traffic incidents, workplace accidents, and injuries that occur in public places. Winn Solicitors operates on a no win, no fee basis, which allows clients to pursue their claims without upfront financial risk.
Targeting individuals who have experienced accidents that were not their fault, Winn Solicitors offers a comprehensive service that includes arranging vehicle repairs, providing replacement vehicles, and facilitating rapid medical assessments. The company is dedicated to guiding clients through the claims process with support available 24/7, ensuring that they receive the appropriate compensation for their injuries and associated losses.
Winn Group consistently receives high praise from customers for its exceptional service and helpful staff. Reviewers highlight the professionalism and responsiveness of representatives like Scott Castelow and Esther, who provide clear communication and support throughout the claims process.
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Many people express gratitude for the reassurance and guidance offered during stressful situations, particularly after accidents. The seamless handling of claims and the overall positive experiences contribute to a strong reputation in the legal services sector. However, a small number of reviews mention issues related to vehicle claims and insurance processes, indicating some areas for improvement. Despite these minor concerns, the overwhelming sentiment remains positive, with customers feeling well-supported and satisfied with their experiences.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
1,000
100%
● Low
4.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.9
12-month avg
4.9
All-time
4.9
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Mar 25
4.9
168
Apr 25
4.9
283
May 25
4.9
253
Jun 25
4.8
229
Jul 25
5.0
67
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 490 positive reviews
Helpful support43%
213 mentions
Customer service32%
156 mentions
Friendly staff19%
94 mentions
Professionalism16%
80 mentions
“So helpful and and tok a great load of worry away”
On “Helpful support” · Jul 10, 2025
Top complaintsof 10 negative reviews
Payment issues50%
5 mentions
Response time40%
4 mentions
Returns30%
3 mentions
Account issues20%
2 mentions
“After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were deal...”
On “Payment issues” · Jun 17, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
Overall rating and review count for this company and similar companies
James Foster has been exceptionally helpful in helping me through the progress of my no win, no fee motor insurance claim.
Everything was explained to me clearly and professionally and in a very pleasant and helpful manner.
I am very satisfied and grateful for all the help, advice and service James Foster is providing in helping assist with my motor claim.
Caileigh was polite understanding and professional she took her time to answer all my enquiries and even had the patience to repeat everything when I couldn't hear her!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
David Whenray has been dealing with my case after my car accident. David quickly responds to my queries chases up and provides me with updates and has been really helpful and supportive so far in getting me my claim completed
The experience of having someone calm and helpful was brilliant!
The lady I spoke to was extremely helpful and very professional. It made the whole experience of talking through the Accident much less stressful. Many thanks Amanda.
Joshua Cohen made and is making this situation so easy for me I'm absolutely devastated by what has happened to my van that Ive had for 4 weeks his help is second to none fantastic service. Thanks Joshua
The service was very polit to me and the person was explaining of service how did it happen and why did it happen i have enjoyed talking to her 😀 every thing is good know.
So far, the customer service has been excellent—quick to answer calls and helpful with every query. They really put your mind at ease with their clear and reassuring support.
Winn Group, operating under the brand name Winn Solicitors, specializes in providing legal assistance for individuals seeking compensation following non-fault accidents. The company focuses on various types of personal injury claims, including those arising from road traffic incidents, workplace accidents, and injuries that occur in public places. Winn Solicitors operates on a no win, no fee basis, which allows clients to pursue their claims without upfront financial risk.
Targeting individuals who have experienced accidents that were not their fault, Winn Solicitors offers a comprehensive service that includes arranging vehicle repairs, providing replacement vehicles, and facilitating rapid medical assessments. The company is dedicated to guiding clients through the claims process with support available 24/7, ensuring that they receive the appropriate compensation for their injuries and associated losses.