ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
ZampleBox receives mixed feedback from its customers, with a significant number expressing dissatisfaction primarily due to poor customer service and order fulfillment issues. Many reviewers highlight the quality of the vape juices and the variety of flavors as positive aspects, with some stating that the products are great and the service is generally responsive.
However, a recurring complaint is the lack of effective customer support, with numerous customers reporting long wait times and unfulfilled orders. Issues with subscription management and unwanted flavors also frustrate consumers, leading to a sense of disappointment. While some customers appreciate the fast shipping and quality of the products, the overall sentiment leans negative due to the prevalent service-related complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.5 | 2 |
| Aug 24 | 1.5 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Service ++++”
“This is my review as a customer for about 1 and a half years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 67 out of 100 | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | 2.2 out of 5 (poor) | — | 1,000 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 |
Bottom line: ZampleBox is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 2.0).
500 reviews of ZampleBox. Filter by what matters to you.
Love the product. Love how I don’t have to think about it, it just comes. However, I have been trying to contact their customer service for two months. I changed my address, and they keep sending my subscriptions to my old address. I’ve lost 120 dollars on product because of this. Please. For the love of God, will someone please come about this issue.
Was a great service, but I can no longer support this company. Been using this service for a few years, and since I buy the box at the upper end of my juice requirements I usually end up with a few extra each month. Every few months I would cancel or skip a month in order to cut down on my back stock. However, recently they have made it necessary to email or call directly to cancel or modify a subscription. This blatant dark pattern that looks to discourage me from altering this service for me is upsetting. I have now cancelled my subscription permanently, and will be looking for an alternative. Would love to be able to recommend this service to others, but their new policies prevent me from doing this in good conscious.
Bottles don't have flavor names on bottles had to guess or try them. But else service was good and fast delivery.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 64% are 1–2★.
Do they bring the package to your door or does it go in the mailbox and do I need a signature when it comes here
I created this problem for myself by not reading the reviews but I can't blame myself entirely since I didn't actually intend to finalize an order, instead of going through a proper checkout process like every other website it just instantly charges your card. Tried to contact them but their live chat was broken and I couldn't email them either because the captcha on their support page was also broken, after 20 minutes I tried to use a different web browser out of desperation and that somehow worked? apparently they don't like google chrome?? so I immediately got a cancellation email and stupidly I believed that would mean that they would cancel the pending transaction on my card since I cancelled within minutes after ordering, but no, 3 days later the money came out of my account, it's now 8 days later and I don't believe they have even started to process the refund after numerous conversations with customer service through the live chat. Will update review if anything changes but even if they processed the refund today it would be charitable to give them 2 stars, I don't think I've ever dealt with a retailer that is this bad in my life, I ordered a zamplebox once in 2016 and it was great so I just assumed that I would have a similar experience again in 2021, I was very wrong. Avoid at all costs EDIT: This is a response my pending refund situation and the response to this review from Zamplebox. I have changed my review from 1 star to 3 assuming that they follow through and everything works out. What initiated this situation was that I received a 30% off coupon for Zamplebox and I have been looking for an alternative source of eliquid since the vaping ban in Australia. I previously ordered the Zamplebox in 2016 and was pleased with it so I figured it would be a good and reputable place to source American eliquid considering the discount I was offered. The checkout isn't that bad, I just expected a pop-up to appear that asked me if I wanted to confirm my order before they charged my card. The issue was that the section at the checkout to enter a coupon code is quite small, I think you have to open a little dropdown menu to even see the box where you type in the code, because I didn't see this I assumed the section to enter the code was on the next page of the checkout process so I proceeded, and that finalized the order. Overall this process isn't ideal and could be improved but ultimately it was my fault for basing my engagement with the checkout on my previous experiences with other websites while not taking the time and care to assess the page properly. I think at the time I just got frustrated because I struggled so much with contacting support, and it felt like a bit of a scam. That being said, despite this process taking a long time, the customer support at zamplebox responded relatively quickly and in a civil manner, they didn't provide as much information as I would have liked but overall it wasn't the worst experience. It has been 15 days since I placed my order and I have still not received the refund in my bank account, but they have assured me that I will be refunded so I will take their word for it and improve the rating on my review by two stars. I want to like zamplebox, and I feel bad giving them a hard time over this incident but realistically, some of their fundamental systems in their storefront have a lot of issues which reduce the quality of the experience from the customer. I feel like I am a relatively intelligent person, and if I was confused and dismayed by this process then I would assume that other people will likely have a worse experience than I did. Funnily enough, after I cancelled my order, assuming that the authorisation on my card would be cancelled and the money would not be taken from my account, I actually found the spot in the checkout to enter my coupon code, but that was also broken lol after promising 30% off, the code only gave me a 3% discount on my order, subtracting $3 from my $100 USD purchase. At that point I decided to just cut my losses and find another site to order from. That being said, if Zamplebox is genuinely concerned about the ordering experience for customers then I do recommend they take my feedback onboard as I feel like I've identified multiple issues with their website. In terms of the customer service, it was good, but if someone mistakenly places an order and wants to cancel it, what they want to know is that they are getting their money back, and when they are going to receive it, especially around the christmas period where money might be tight for some people. If you don't have the logistical ability to cancel pending authorisations on a card and the transaction has to go through, inform the customer of that, inform the customer when the refund has been confirmed and the amount of time it will take upon cancellation.
Zamplebox, offers a great variety of juice options at reasonable prices however some of the juices listed are often unavailable. They should temporarily remove these juices from their website or at least indicate they are out of stock while browsing, instead of having to click on a juice to see if it is available. They are also still experiencing challenges with services such as fulfilling orders and following through on requests in a timely manner. I have, however, observed improvement in their response to emails and chats. I will update my review once I observe consistent improvement in the areas I highlighted.
I've used Zamplebox for years, a year ago it would've been 5 stars easy. This past year, customer service has been terrible. I've had some issues I've been trying to resolve with them, and only being able to communicate via website chat box, it's nearly impossible. They provide you with a number to call, a number to text, and an email, all of which have never worked for me. Every time I call, I get an automated "we're out of the office," message. Every time I text or email, I get no response. I love the service, but the support just isn't there anymore.
I have to say that the customer service is actually decent! I went through the same thing a lot of these other buyers, as in not seeing my item picked up, but label created, etc. the reason for that is, they use a third party shipper. The shipper does not update the tracking for usps because they don’t have the same programs. My item took a week and half to make tons usps facility, and I thought it was just sitting in the same location due to tracking. I will admit, it is very frustrating not knowing when you’ll receive your order. I’m not sure why some of the people didn’t get responses from IG, but I got responses, just not immediately. Any time I messaged someone, they ALWAYS got back to my annoying ass! I haven’t recieved my order yet, and it’s been 2.5 weeks, but it is in my city now. :) they may be swarmed because of the new shipping laws. Not many people are still shipping! We could be thankful for the late deliveries if we are still getting our vaping needs!! I have them 3 stars just because of the late shipment, and third party shipper. Customer service was helpful. Kelley and kristi both!
Was on the fence about if I should get a box but they sent me am email with 50% off, sweet even if it's not perfect atleast it's a bit cheaper for me to try it out again, wrong despite putting the discount code in they still charged me full price, when I attempted to contact customer service no response, well done in the short term you stole my money in the long term you lost multiple customers as many people were waiting on me to try it out before they gave it a shot. EDIT: customer service eventually got back to me and have refunded the discount that was meant to be, was after the box had already shipped (couldn't cancel it) so would just want quicker response time in futurer as I was left with the idea that they were just going to treat it as nothing happened
This is where I'm supposed to show my support for this company which is a good company... But with everything that has happened this past couple years, it's been difficult to keep up with those changes. I do pop in to see if they have restocked and they have... Somewhat... Here's my issue... No menthol flavors... That's it, end of story. If you look up menthol it states 500+ available to choose from... There are 11 horrible choices. Not worth the subscription. I'm getting more from the brick n mortars out on the road, and paying a bit less. Do I want Zample to be better? Yes. Are they good for those who want non menthol flavors? I'm sure they are... But not for me... Not right now. This is tough love, they will eventually get there... But until the choices exist, I'm stuck without a vape subscription.
Despite my initial worry's and concerns in reference to the delayed age verification, discount codes not working and lack of answers from any staff, these folks actually came through. I received my box in LESS than a week, about 4 in a half days to be exact. Im new to the vape world and I really love the website and the setup, Especially the samples. I will be doing business with you all from here on out. Sometimes it's not the issue itself that causes strain, its the lack of ability to fix it and Zample did just that.
I will see this through the next box. I actually canceled after the first because it was in process for about 2 weeks. If they fail on the next one I'm done with them. The first box seems ok, it finally arrived. Along with half a dozen whiney emails about giving them another shot.ok. Don't let me down.
Zample box what is going on this is not like the past I used to look forward to my box coming. I Orderd a box a couple weeks ago and it has not even shipped yet. This may be the only box I get this time around may cancel my account after I receive this box.
I get that they are backed up and going through some issues but this is insane. My boyfriend got charged 3 times for ONE months box (Either in March or April). I believe they only refunded him 1 out of the 3 and he never even received the box for being charged again. (confusing I know) So he just stopped buying and they have yet to refund him for the rest of the boxes he didn't even get. As for me, still waiting on my July box. Money took out beginning of July and it is almost August. Its sad I really enjoyed them for a bit since they have good deals but after my next box I'll probably not buy more until (or if) things get better. Edit: forgot to add they told him the box was at a certain post office, he went to check, wasn't there. That also seemed odd to me. What was the point to that? ***UPDATED REVIEW 10/8/21*** Gave them 1 more star because they did refund one box and I received one of my other ones. The customer support was fairly quick to help and the refund was given within 2 weeks or so. Also realized I keep getting juices I've already tried and rated low so the algorithm may need tweaked a bit. I shouldn't be getting dupes for crap juice.
Well my fiance sent me this link to get my first zamplebox where we both get a kickass deal. Well I picked out my likes & dislikes an ordered my box on June 3 well her it is June 28 and all I've received is an email saying hey friend we got ur order, good choice. No confirmation email and definitely no tracking # email either... My fiance has had the same exact thing happen to him as well, oh and cuz I thought it was such a great deal I shared the email link to my father so he could get a great deal as well and now here we are still all 3 of us waiting on some kind of information about where our boxes are. I even tried to go to my account to see where I purchased it and I see where there about to charge my card for July's box in 5 days and I haven't even received the first one.... I love zamplebox I do they got the best flavors by far idk what's going on usually there great w commutation.....but I don't want to unsubscribe all 3 of our accounts so we don't get another charge without receiving anything for the first ones..... Someone please contact me
I ordered my zamplebox on May 12th and it has still yet to be shipped 9 business days after I bought the box I tried contacting customer service it took me 4 days stright of contacting them they finally responded with.... "Hey Steven, thanks for reaching out! Sorry it took a while to respond, we are getting an unusually high volume of contacts for these past few days. We are trying to get to everyone as quickly as we can. Appreciate your patience! Welcome to the Zamplebox family! :) So normally, we would have orders shipped out in 2-3 business days, but what's going on right now is that we are a bit back logged. We had an influx of orders come through since we have opened back up a couple weeks ago. We are just overwhelmed by the support you guys have shown and weren't expecting much and we are understaffed in the warehouse so there will be delays to be expected." After that they continued to say they where gonna give me a free 10% off coupon Wow that's great even tho I can just google zamplebox 10% off coupon and get one very easily. Well now its officially June 1st with still no shipping this is very disappointing I guess I will just have to contact my credit card company and file a dispute if I cant get them to ship the item what a waste of my time and money Update: its Friday June 4th And Still Hasnt Shipped. They sent me an email for 40% off that expires in 48 hours but I'm not willing to purchase another box intil I receive my first box code is SUMMER40 if you guys want to get a box but be ready for it to take over 1 month I guess🤦🏻♂️ Update 2:Friday June 11th I Finally got my zamplebox delivered to me and the quility of the juice seems pretty decent so I added a couple stars I just wish it didnt take so long as they advertise 5 to 7 days for delivery but it's all good I'm kinda on the fence about ordering another box if I do I'll update the review on my next experience
I bought something all most 2wks ago and I'm still waiting on them to ship it to me. Evers sense that went under a new shipping company they on verge of losses a loyal customer
**Update** I have now been contacted by them and I am happy with their explanation as such I have increased my review score to 3 stars. Will look at it again once I receive my order. Placed an order on the 6th of may. Order still hasn't shipped. They have not responded to any of my messages and don't answer the phone. Looks like I will have to claim the money back from my credit card company. Awful experience I would avoid at all costs.
ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
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