Overall was good.
Overall, my monthly subscription was good. At one time though, I was receiving unwanted flavors for months. I must have gave away approx 30-40 bottles of menthol flavored vape juice.

ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
ZampleBox receives mixed feedback from its customers, with a significant number expressing dissatisfaction primarily due to poor customer service and order fulfillment issues. Many reviewers highlight the quality of the vape juices and the variety of flavors as positive aspects, with some stating that the products are great and the service is generally responsive.
However, a recurring complaint is the lack of effective customer support, with numerous customers reporting long wait times and unfulfilled orders. Issues with subscription management and unwanted flavors also frustrate consumers, leading to a sense of disappointment. While some customers appreciate the fast shipping and quality of the products, the overall sentiment leans negative due to the prevalent service-related complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.5 | 2 |
| Aug 24 | 1.5 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Service ++++”
“This is my review as a customer for about 1 and a half years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 67 out of 100 | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | 2.2 out of 5 (poor) | — | 1,000 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 |
Bottom line: ZampleBox is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 2.0).
500 reviews of ZampleBox. Filter by what matters to you.
Overall, my monthly subscription was good. At one time though, I was receiving unwanted flavors for months. I must have gave away approx 30-40 bottles of menthol flavored vape juice.
I keep getting menthol in my Zample Boxes (ICE) I DO NOT SMOKE MENTHOL. and i am paying for vape i throw in the trash. I have called numerous times. It is super frustrating
Member box came well packed and nothing leaking. However there use to be a description card of the juices with the total savings of the box (no card). Also your customer service could use some work.. I've emailed, called & left messages and used your little chat box. I never received a reply.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 64% are 1–2★.
I've been a long time customer and understand the change of not being able to pick flavors anymore but there needs to be a way to request certain flavors to not be sent. Case in point, I HATE Pink Drink. I currently have 3 unopened bottles of it due to my dislike but I get one in every box. No way to change that.
There is nothing better than getting a good deal other than getting a GREAT deal! That's what you get with Zamplebox! They stick to the flavors I like and I save money! Communication isn't always the greatest and the new website page is not as good as the previous. But I'll still go through them!
Wasn’t able to order honey berry in bulk. Had to place 2 smaller orders that cost me more money. Not a huge deal, as long as it gets fixed for future purchases.
Very fast shipping. Tracking wasn't available like I hoped but the quick shipping was really great. Good prices 👍
I was a Zamplebox subscriber for many years, back in the day when their customer service was excellent. I only make the occasional order now, as Japan has strict e-liquid regulations (max of 120ml per month). Placed a 120ml order almost 2 weeks ago now, but received no e-mail confirmation of either my order or my payment. Their website just says "processing order". I left messages repeatedly in their online chatbox and also reached out a few times via e-mail but absolutely zero communication. But, the story ends well: Despite the lack of communication my order arrived today - completely unexpectedly, so a big thumbs up to Zamplebox. They can still be relied upon to deliver the goods.
It's difficult to navigate your site. I like the juices I have gotten in the past. I can't tell if my order went it it says it's still processing??
After receiving my box today I have moved the company up to a solid 4 stars. The only issue was with the wait time juices are all good brands and were within my flavor profile for the most part. If not for the extended shipping times I would rate at a 4 1/2 to 5 . Because of the issue with the tracking number being incorrect, Zample box offered me a 50% off coupon for that all in all they did there best to accommodate. If I had the option to leave 0 Stars I would, after 22 days package has not arrived, the tracking number they gave me was false, I ended up calling border services they said that tracking number was for inadmissible goods (something illegal I imagine) finally I got through on chat to zample box after a ton of automated messages. They finally told me that the tracking number was changed got new tracking number called back border services they confirmed my package was there but there would be a delay if there is issues importing to Canada maybe tell customers that Anyways I spend a hundred bucks on juice I haven't received. When I asked to cancel they said to do it manually. I heard it was a good service but had I been smart I would have read the reviews prior to purchase. Seems Like a great idea but falls flat in execution at least in my case
I had a horrible experience the first three months but I must say the last two I have enjoyed my subscription they have stepped up and have received my subscription on time and with really great juices so glad I gave them another chance
I rate Zamplebox a 4 out of 5. Personally, I do not have a subscription anymore but I do recommend it. I will not get it again, as I am trying to quit. However, I definitely recommend them to others who vape. If you are looking to find vape juices flavors that you like, this is the subscription for you! For the price of what one 100ml bottle would cost you (maybe even less, just depends on what brand lol) you can receive more than 5 sample sizes of different flavors - the sizes I received were 30ml. You can even search their database and choose which flavors you'd like to try beforehand OR you can leave it up to them and be completely surprised. You can choose what nicotine strength you'd like, as well. The flavors they send are all premium brands. I was never sent anything expired, either. I always received my subscription order within a reasonable time frame of being charged for my subscription service. I never had any issues with not receiving my order & I always enjoyed the extra goodies that were sent (that's If my son didn't steal them beforehand.. such as decals, stickers, etc). Now I did take one star off for the variety/flavors that I'd receive. I'd always make sure to rate my flavors (REMEMBER TO RATE YOUR FLAVORS!! LOL) but I'd still receive some that were similar to ones I didn't like or others that I put in my dislikes - for example, I remember received mint one month & the following month receiving spearmint from the same brand even though I rated and disliked the mint & had Menthol in the dislikes of my profile. Overall, Zamplebox is definitely a good company to try out to find flavors you like. I haven't had it in months but I still have a collection of flavors to try. Thanks zamplebox!!
NOTE; My experience with ZampleBox in 2018-2019. Things I mention may differ from how it's done today. ZampleBox has always been a clever concept and I do not regret having giving it a try. It allows you to broaden your palate experience and helps you discover a ton of new and interesting flavors and brands you might never have known of otherwise. ZampleBox makes it simple for you while also making it an enjoyable experience. I've ordered a few Large boxes in the past and I always felt the same excitement opening each one of them. The feeling of curiosity as to what e-liquids you'll be getting in each box never fades. Every time a ZampleBox arrives it's like Christmas all over again. The packaging it comes with is of surprisingly high quality (unless something's gone wrong during delivery) and the personalized touch it brings with its menu makes it feel the more special. When it comes to the actual quality of the juice itself it's really up there. Yes, there can be a few bad apples here and there but the overall standard is exceptionally high. One thing I have to criticize is the way ZampleBox handles broken bottles. I want to clarify though that this happened to me a long time ago and by now the system may have changed. When I received a couple of broken bottles in my box I got compensated in terms of "Z-Bucks". A sort of wallet currency exclusive to their website. Now that's not my biggest issue, but the fact that your Z-Bucks are locked until you reach a certain amount is what I really don't like. It forces you to spend more money on their products to reach the amount of Z-Bucks required to unlock them, to even be allowed to use your compensation for the broken bottles. All in all, I do hold a special place in my heart for ZampleBox and I would love to see them thrive and expand. I would personally still be using the service myself if it wasn't for the costly shipping fees that comes with living in Europe. If anything, I'd love if there was a way to reduce the shipment cost for people outside of the Unites States. Perhaps if you sign up for a 6 month subscription, you only have to pay shipping for the 1st box, and the rest would come with free shipping? Just thinking out loud. Alas - I'm not educated in the field so I don't know what complications there are with worldwide shipping. But what I do know is, that as a consumer, a hefty shipping cost can be the deal breaker for many. TLDR; If you're on the fence whether or not to give ZampleBox a chance, I highly recommend you do so. They're a great company with a hard working staff who themselves have genuine passion for vaping, and I truly believe it shows in the great service they deliver.
I finally got my first box after about 30 days of initial order. I was over all pleased with two of my first 3. Not bad, as a beginner of the flavors I am surprised I even liked one. It giving me a chance to sample a few diferent ones to find my palate. Prices not bad either
I had left a bad review before a couple days ago but i finally heard back from them through the live chat and they are going through a lot of changes. I was assured my box is coming asap. They provided 20 percent off my next box. I have been a VERY happy Zbox customer u til this and am inclined to give them the benefit of the doubt considering all they are going through as a company. They DID reach out to let me know about these changes but it went to my promotions folder in my email so i didnt see it until today when i specifically searched for mail from them. So i think they dis their best to let everyone know about the possible delays. For now i will remail a loyal Zbox customer.
Update: 23.08.2021 I have received my order :) it has taken 3 Months but have also had frequent emails from the company explaining the difficulty's they were having. fair play to them they came through changed from 1 star to 4 stars. Placed an order 2 weeks ago and its still on processing, attempted to contact support multiple times and no one gets back to me. Ill be trying all avenues to get a refund. Update: Well its the 8th of June and still my order is on processing placed on the 17th of May, contacted them via chat, called them and submitted a ticket, i also sent emails to there email address with no reply. PLZ PLZ DO NOT ORDER YOU WILL LOOSE YOUR MONEY. Happy to update this review if my order ever comes off processing.
ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
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