Xometry Europe is a manufacturing services provider that specializes in on-demand production solutions, including CNC machining, 3D printing, sheet metal fabrication, and injection molding. The company operates a vast network of over 2,000 suppliers across Europe, ensuring that customers can access a wide range of manufacturing capabilities and materials. Xometry Europe caters primarily to engineers and businesses seeking efficient and scalable manufacturing processes for their custom parts, from prototyping to full-scale production.
Through its online platform, Xometry Europe offers an instant quoting engine that allows users to upload design files securely and receive immediate feedback on pricing and lead times. The company is ISO 9001:2015 certified, emphasizing its commitment to quality assurance in manufacturing. By leveraging advanced data science, Xometry IQ℠ helps customers optimize their project decisions based on cost and timeline, streamlining the manufacturing experience.
Xometry Europe has a positive customer experience.
Reviewers generally praise Xometry Europe for its fast and easy ordering process, highlighting the user-friendly website and rapid prototyping capabilities. Many customers appreciate the qualified staff and the quality of service, often recommending the company for its efficient handling of orders.
Read full summaryShow less
However, there are notable complaints regarding logistics and the quality of parts, with some users expressing frustration over issues with the accounting department and delivery reliability. A few reviews mention that while the software is great, the overall execution falls short due to these logistical challenges. Despite these criticisms, the majority of feedback remains positive, reflecting a strong overall satisfaction with Xometry's services. Overall, Xometry Europe is viewed favorably, though there are areas for improvement.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
227
100%
-0.1
● Low
4.4 / 5 overall
=
227 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.2▼ 0.1
12-month avg
4.4
All-time
4.4
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.8
4
Sep 24
3.3
4
Oct 24
5.0
6
Nov 24
4.7
6
Dec 24
4.4
7
Jan 25
5.0
4
Feb 25
5.0
4
Mar 25
5.0
7
Apr 25
1.7
3
May 25
5.0
2
Jun 25
3.6
5
Jul 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 227 most recent reviews.
Top praiseof 191 positive reviews
Customer service21%
41 mentions
Fast & efficient14%
27 mentions
Delivery13%
25 mentions
Quality12%
22 mentions
“Very easy to use and reliable service”
On “Customer service” · Jan 7, 2025
Top complaintsof 34 negative reviews
Customer service9%
3 mentions
Shipping6%
2 mentions
“Ordered two small pieces in black but got them in grey”
On “Customer service” · Aug 31, 2022
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Manufacturing.
Overall rating and review count for this company and similar companies
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ich habe überwiegend sehr Gute Erfahrungen mit Xometry gemacht.
Vereinzelter Lieferverzug, wird durch ein gutes Preis-Leistungs-Verhältnis ausgeglichen.
Seit 3 Wochen werden wir mit dieser Lieferung unserer Teile hingehalten.
Es werden immer neue Gründe angegeben die zur Verzögerung führten.
Nun wird sogar wieder auf Grund Nr. 1 zurückgegrieffen.
Es ist unseriös und geschäftsschädigent Kunden so hängen zu lassen.
Keine Empfehlung für Termingerechte Qualitätsfertigung
I ordered several parts used at industrial applications. We wanted to test a special printing process, SLS. Compared to parts which we had already from other suppliers the quality was equal or even better.
The order process is easy, you get an instant preview of your delivered model and you may choose different finishing variants. We ordered just the printed parts in standard color. Really helpful is the instant price quote and the estimated delivery time. Other printing services usually stop here.
But Xometry goes further, you get an information about shipping and even automatically a tracking number too. We received the parts on time, the packaging was very good and no part was damaged. As mentioned the quality and accuracy fit to our expectations, the parts were clean. Very small holes we had to clean separately, the root cause is the printing process itself - so nothing which relies actually on Xometry.
We were very satisfied with the printed parts and taking into account, that Xometry is also offering conventional manufacturing processes as milling, drilling, turning I can recommend the company for sure.
We ordered different prototypes in various materials and manufacturing processes, the communication with Xometry was perfect. We got a call during the preparation our prototypes on the Website so we had the opportunity to ask some question and to check some details. After the ordering the parts arrived at our place a few days later faster as it was announced by Xometry. The quality is very good so that we will order again in future.
Based on my experience I can recommend their service
Simple procedure to get the first quote, good response to additional technical questions, good pricing and reliable delivery.
Based on my experience for easy parts I can recommend their service
I knew Xometry as a partner for milling work and have already ordered various milling jobs. These have always been completed quickly, reliably and at a reasonable price.
But I had a new sheet metal bending project with very demanding multiple bends. I asked several manufacturers, but they turned me down due to the complexity.
Finally I asked Xometry and after a few short phone calls and few mails Xometry took the job.
The result, the multiple folded 19" shelf was delivered as designed with excellent fit.
The online quotation tool is a game changer. It helps to design cost effective parts and gives instant feedback. Design/quotation cycles that can take months are reduced to minutes. Customer service is excellent throughout the whole process. We were able to design a multi component assembly, with differing materials and use Xometry as a one stop shop. When components arrive they were first class.
Xometry will certainly be our first choice for future projects
J'ai eu besoin d'une petite quantité de pièces, mal grès ma petite commande j'ai eu un suivi de très bonne qualité, les pièces reçu ont été conformes et avec une belle finition
Das Erstellen von Angeboten erfolgt automatisch und dadurch in den meisten Fällen sehr schnell.
Sofern man Glück hat und die Teile von einem Betrieb gefertigt werden, der sein Handwerk beherrscht und die Teile gewissenhaft herstellt, klappt auch alles gut.
Leider ist es uns schon öfters passiert, dass die Teile in einer derart schlechten Qualität gefertigt wurden, dass wir ganz erschrocken waren, wie man sich trauen kann, so etwas überhaupt auszuliefern.
Teile kamen oft komplett unentgratet, sogar oft mit sehr großen überhängenden Fräsgrat.
Was die Maßhaltigkeit der Teile anging, waren die Teile auch unglaublich. Leider nicht im positiven Sinn.
Bei Maßen die mit einer Toleranz von -0,05 mm angegeben waren, lag das tatsächliche Maß bei allen 50 Teilen gute 2 - 8 Zehntel darüber.
Auch Passungsbohrungen die mit H7 toleriert waren, wurden einfach plus/minus 1 mm im Durchmesser gefertigt.
Das liegt jetzt nicht hauptsächlich an Xometry (auch wenn diese wesentlich mehr Wert auf die Auswahl Ihrer Partnerbetrieben legen müssten und die Teile nochmals prüfen müssten, bevor diese zum Kunden gehen)
Aber das Schlimme kommt dann immer erst, wenn man diese kaputten Teile (auf die man im Normalfall ja dringend angewiesen ist) erhalten hat.
Versucht man bei Xometry anzurufen, muss man sehr viel Glück und Geduld haben, um überhaupt mal jemanden ans Telefon zu bekommen. Hat man dann jemanden, stellt sich heraus, dass in dem ganzen Callcenter scheinbar niemand richtig deutsch oder englisch sprechen kann. Dadurch kann man nur in gebrochenem deutsch kommunizieren und hoffen, dass einen das Gegenüber auch richtig versteht.
Anschließend wollen Sie dann detaillierte Fehlerprotokolle aller Maße (bei der letzten Bestellung z.B. ca. 400 Messstellen) und zusätzlich wollten Sie noch Bilder ALLER Teile. (Obwohl man da keine Maße sieht und auch alle Teile gleich aussehen)
Dann wird man von Tag zu Tag vertröstet. Wir hätten diese Teile dringend gebraucht, da sie nur eine Position eines größeren Auftrags waren, den wir zur Zeit hatten und die Teile natürlich Termingerecht liefern wollten.
Als dann schon gute drei Wochen vergangen waren, an denen wir Täglich mehrmals bei Xometry angerufen hatten und auch E-Mails an sie geschrieben hatten (schätzungsweise 20 Stunden Mehraufwand) haben wir dann endlich eine Antwort erhalten.
Aber nicht über den versprochen neuen Liefertermin, oder sogar die Teile in der bestellten Qualität, sondern eine Nachricht, dass die Teile nun doch nicht gefertigt werden können.
Lange Rede kurzer Sinn, wir haben dadurch einen Großen Kunden und großen Auftrag verloren, mussten die Teile dann bei jemand Anders per Express fertigen lassen und haben dadurch sehr viel Verlust damit gemacht.
Ich kann diese Plattform deshalb nicht weiterempfehlen, vor allem, da mit Problemen die Auftreten so schlecht umgegangen wird und sich dann zeigt, dass es dieser Firma nur darum geht, möglichst schnell Gewinn zu generieren, egal ob der Kunde wiederkommt, oder nicht.
Xometry Europe is a manufacturing services provider that specializes in on-demand production solutions, including CNC machining, 3D printing, sheet metal fabrication, and injection molding. The company operates a vast network of over 2,000 suppliers across Europe, ensuring that customers can access a wide range of manufacturing capabilities and materials. Xometry Europe caters primarily to engineers and businesses seeking efficient and scalable manufacturing processes for their custom parts, from prototyping to full-scale production.
Through its online platform, Xometry Europe offers an instant quoting engine that allows users to upload design files securely and receive immediate feedback on pricing and lead times. The company is ISO 9001:2015 certified, emphasizing its commitment to quality assurance in manufacturing. By leveraging advanced data science, Xometry IQ℠ helps customers optimize their project decisions based on cost and timeline, streamlining the manufacturing experience.
