Zzoomm is a telecommunications company that specializes in providing ultrafast full fibre broadband services to residential and business customers in the UK. With pricing starting at £20 per month, Zzoomm offers a range of flexible broadband plans with varying speeds, including options for 200 Mbps, 500 Mbps, 1000 Mbps, and 2300 Mbps. The company emphasizes ease of switching, transparent pricing, and no installation fees, making it accessible for users looking for reliable internet connectivity. Targeting consumers who require high-speed internet for various activities such as streaming, gaming, and remote work, Zzoomm ensures a seamless online experience without interruptions. Customers benefit from features like free router installation and dedicated customer support, which includes human representatives to assist with inquiries. With a commitment to delivering quality service, Zzoomm aims to enhance the broadband experience for its users.
Zzoomm Full Fibre broadband receives overwhelmingly positive feedback from customers, with many praising the excellent service and helpful staff. Reviewers frequently highlight the quick response times and effective problem-solving abilities of representatives like Lori, Khaled, and Donna, who are noted for their kindness and efficiency.
Customers appreciate the fast internet speeds and the reliability of the network, often expressing satisfaction with their overall experience. However, there are some critical voices, with a few customers reporting issues such as dropped connections and billing errors, which have led to frustration. Despite these complaints, the majority of reviews reflect a strong sentiment towards Zzoomm's customer service and product quality. Overall, Zzoomm is viewed positively by most consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“A new customer who lost connectivity 30mins after engineer left 😬”
“I only give them one star because it isn’t possible to give zero”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | 1,060 |
Bottom line: Zzoomm Full Fibre broadband is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 4.0).
60 reviews of Zzoomm Full Fibre broadband. Filter by what matters to you.
I had to call up following an outage with our home broadband. Following a call with Khaled on the support team, the service was restored within half an hour or so. This is the first issue since joining, and it was resolved quickly!
Joyce the customer care agent is brilliant. No waiting time to pick up the call that is the best part.
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Mara is great—very helpful; she quickly assisted me with a new contract, and now I’m paying les
Extremely poor technical support
Great service from Zeri
Donna explained everything very clearly,she addressed my problem very proffessionaly.she carried out all checks and adjustments and had my wifi up and runningbin no time.very well done Donna and thank you very much
Jenny was the professional, experienced and very able team member who talked me through my technical issues, solved all my problems in a timely manner. Thank you once again Jenny!
Been with BeFibre for 2+ years with no problems. Very late one evening internet total loss. Reported to Dan R in customer service the next morning and an engineer was on site to investigate the morning after. Turns out vermin had chewed through a cable in the street which was replaced the same day and was working again by that afternoon. Thanks Dan R and BeFibre for the A1 service.
They were very helpful with change my appointment
Mary was super helpful she is very kind and going through the instructions I needed it thank you soo much
The staff member MARC IVHANN acted without hesitation to help with an important safe guarding query that needed urgent and immediate assistance. He was very knowledgeable, able to explain and teach us what needed to be done with our router and connections, and was effective in helping to safeguard someone. He is exactly the kind of reason why we stay with Zzoom and know that we can get any query sorted out related to the internet and that they are a person centered company that keep people safe and prioritise child safety.
Joyce was excellent customer service
A big thank you to JESSICA for her help today. She made the process of renewing my contract really straightforward and was able to secure me a much better rate, which I really appreciated. Jessica was friendly, helpful and professional throughout, and it was refreshing to deal with someone who genuinely wanted to help. Really pleased with the service and happy to continue with BeFibre. Thanks again, JESSICA !
Zzoomm is a telecommunications company that specializes in providing ultrafast full fibre broadband services to residential and business customers in the UK. With pricing starting at £20 per month, Zzoomm offers a range of flexible broadband plans with varying speeds, including options for 200 Mbps, 500 Mbps, 1000 Mbps, and 2300 Mbps. The company emphasizes ease of switching, transparent pricing, and no installation fees, making it accessible for users looking for reliable internet connectivity. Targeting consumers who require high-speed internet for various activities such as streaming, gaming, and remote work, Zzoomm ensures a seamless online experience without interruptions. Customers benefit from features like free router installation and dedicated customer support, which includes human representatives to assist with inquiries. With a commitment to delivering quality service, Zzoomm aims to enhance the broadband experience for its users.
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