Sorting out my problems thanlks to Jewel
Sorting out my problems thanlks to Jewel
Zzoomm is a telecommunications company that specializes in providing ultrafast full fibre broadband services to residential and business customers in the UK. With pricing starting at £20 per month, Zzoomm offers a range of flexible broadband plans with varying speeds, including options for 200 Mbps, 500 Mbps, 1000 Mbps, and 2300 Mbps. The company emphasizes ease of switching, transparent pricing, and no installation fees, making it accessible for users looking for reliable internet connectivity. Targeting consumers who require high-speed internet for various activities such as streaming, gaming, and remote work, Zzoomm ensures a seamless online experience without interruptions. Customers benefit from features like free router installation and dedicated customer support, which includes human representatives to assist with inquiries. With a commitment to delivering quality service, Zzoomm aims to enhance the broadband experience for its users.
Zzoomm Full Fibre broadband receives overwhelmingly positive feedback from customers, with many praising the excellent service and helpful staff. Reviewers frequently highlight the quick response times and effective problem-solving abilities of representatives like Lori, Khaled, and Donna, who are noted for their kindness and efficiency.
Customers appreciate the fast internet speeds and the reliability of the network, often expressing satisfaction with their overall experience. However, there are some critical voices, with a few customers reporting issues such as dropped connections and billing errors, which have led to frustration. Despite these complaints, the majority of reviews reflect a strong sentiment towards Zzoomm's customer service and product quality. Overall, Zzoomm is viewed positively by most consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“A new customer who lost connectivity 30mins after engineer left 😬”
“I only give them one star because it isn’t possible to give zero”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | 1,060 |
Bottom line: Zzoomm Full Fibre broadband is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 4.0).
60 reviews of Zzoomm Full Fibre broadband. Filter by what matters to you.
Been with Zzoomm for 2 years, I haven't had any issues really. When there are issues they seem to be proactive and send text messages. I was paying £32 for 200 Full Fibre but they offered me a loyalty saving, Mara was great in sorting this out
Rung to renew contract and wasn't waiting at all long to be connected to Mary, explained I had email renewal, and that I wanted to keep Btalk. this wasn't a problem and she clearly explained everything, was on hold for a few minuets and then she came back asked me to check email to ensure everything was correct. and that was it done. Thank you Mary.👍👍
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First rate customer service, swift and efficient, special thanks to Md Ahmed for responding so quickly.
Khaled was super helpful and polite, dealing with Befibre is always a pleasure.
Donna did a great job and sorted my problem with efficiently speed and politeness Thank you Donna
Quick answering the phone, Khalad answered all my queries, he was very helpful and patient with me, found me the best deal, highly recommend
Really impressed with the service from Zzoomm. I contacted them about renewing my broadband contract and everything was dealt with incredibly quickly and easily. A special mention to Rafe, who was extremely helpful and had my renewal sorted in no time. No hassle, no messing around, and I was able to keep my 1Gbps package at a great price for another 12 months. Excellent customer service — thanks again, Rafe!
Having had a power cut earlier today , the Wi-Fi failed to work. After a call to Zoom and Donna’s help it is now up and running. Donna was so friendly, polite and most helpful. she took me through the process of resetting it and now all is ok. Thank you very much.
Khaled was an absolute star today, delt with my enquiry within minutes and assured me everything was all set to go, which it was! Thank you for making my day! Have the best one yourself!
Had a stressful start with zoom but was resolved by Mike and chuk thank you for your help
Khaled was polite ans very helpful
Fantastic service. Omar Razak and Stephen Burns attended to install new WiFi after a house move, and they were friendly, conscientious and even cut back the overgrown garden bushes to install the required the fibre boxes etc. As an existing customer the booking process was great with a quick turnaround to get me set up with an appointment on the same week as moving. Excellent customer from start to finish.
Omar Razak was excellent, he was sent on his own to install the cable and completed the job despite some complications.
Zzoomm is a telecommunications company that specializes in providing ultrafast full fibre broadband services to residential and business customers in the UK. With pricing starting at £20 per month, Zzoomm offers a range of flexible broadband plans with varying speeds, including options for 200 Mbps, 500 Mbps, 1000 Mbps, and 2300 Mbps. The company emphasizes ease of switching, transparent pricing, and no installation fees, making it accessible for users looking for reliable internet connectivity. Targeting consumers who require high-speed internet for various activities such as streaming, gaming, and remote work, Zzoomm ensures a seamless online experience without interruptions. Customers benefit from features like free router installation and dedicated customer support, which includes human representatives to assist with inquiries. With a commitment to delivering quality service, Zzoomm aims to enhance the broadband experience for its users.
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