Great experience at 1Cover
Great experience at 1Cover! My luggage was lost on the way to Italy and 1Cover paid for some essentials until my luggage arrived. They were very friendly and helpful all the way through the process.

1Cover Travel Insurance is a leading provider of travel insurance solutions in Australia, catering to a diverse range of travelers. The company offers various insurance products, including domestic travel insurance, annual travel insurance, cruise insurance, ski insurance, and policies specifically designed for seniors and families. 1Cover also provides coverage for long-term travel, group travel, and travelers already overseas, ensuring comprehensive options for different needs and circumstances. Targeting Australian residents who seek reliable travel protection, 1Cover emphasizes flexibility and comprehensive coverage, including benefits for lost luggage, trip cancellations, and coverage for pre-existing medical conditions. The company's user-friendly platform allows customers to compare plans easily and obtain quick quotes tailored to their travel destinations, such as Bali, New Zealand, the USA, and Europe. With a focus on providing essential travel insurance services, 1Cover aims to support travelers in safeguarding their journeys.
1Cover Travel Insurance receives a mix of feedback from its customers, highlighting both commendable service and significant concerns. Many reviewers praise the helpfulness and professionalism of staff members like Maisie, Sela, and Taylah, who provide clear guidance and prompt responses when addressing policy queries and claims.
Customers appreciate the ease of communication and the knowledge displayed by representatives, contributing to a positive experience. However, a substantial number of negative reviews express frustration with the claims process and coverage issues, with some customers reporting severe problems, such as being unable to secure flights due to overbooking. Additionally, long wait times to speak with representatives have been noted, which detracts from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 72 | 100% | +3.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 4 |
| Oct 24 | 1.0 | 4 |
| Nov 24 | 1.0 | 3 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 4.5 | 8 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 4.5 | 20 |
| Aug 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 72 most recent reviews.
“She took the time to explain the terms and conditions and made sure I understood exactly what I was purchasing”
“My son took out 1Cover insurance for his trip of a lifetime to Europe”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 4.1 out of 5 (good) | 2.7 out of 5 (poor) | 4.2 out of 5 (good) | +53% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: 1Cover Travel Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 2.7).
72 reviews of 1Cover Travel Insurance. Filter by what matters to you.
Great experience at 1Cover! My luggage was lost on the way to Italy and 1Cover paid for some essentials until my luggage arrived. They were very friendly and helpful all the way through the process.
My son took out 1Cover insurance for his trip of a lifetime to Europe. He didn't go for the cheapest because he wanted to be covered completely. After travelling for a few months, his grandmother got so sick that she was going to pass away. He rushed back to Australia thinking his insurance company would cover costs, but they didn't. They didn't even refund the insurance money that was paid up front when he finished his trip. The reason being is that in the policy it says that there is no cover for family members over 85 years of age there is no cover. She was 85. Nearly all of the other companies have either no age limit or a 99-year limit. We asked and begged for them to change this, and they said no. This is another cop out to stop paying claims. We asked the ombudsman to help, but all they do is push paperwork around. THEY NEED TO CHANGE THIS YEAR TO 99.DO NOT USE 1COVER!!!!! BECAUSE TO US ITS NO COVER
Purchased a policy through 1Cover and was really impressed by how smooth and clear the whole process was. The cover options were easy to understand, and Sia went above and beyond to explain what was (and wasn’t) included. Great service, helpful advice, and I felt confident knowing exactly what I was buying.
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 49% are 1–2★.
horrible!!! spent months to get documentation to be refused for no reason - horrible horrible horrible
Is this a scam? Collected money but no policy. Unable to contact.
be sure to read all the pages and paragraphs cos on page 72.2 it cost me $1,800 (such was my claim) but in fact is was more The Aussie eta app wouldn't work, during the one hour window before the Gate closed: not op iPhone or Android would this app work, to get a $70 aussie visa for four hours. ...in Singapore I could not board the plane to Sydney and on to Christchurch. ..it's what we buy insurance for, do we not? I had to purchase new Air New Zealand plane tickets to get me home. Thank Christ for my priceless MasterCard. ... Don't buy their insurance.
Been with 1 Cover for the past 25 years and never made a claim. When I informed them I was thinking of taking my business elsewhere, they said they'd offer me a discount. When I contacted One Cover they said "Unfortunately, I cannot see any noted pertaining to a discount offer on your account." 1 Cover, very good at taking your money, not very good at looking after loyal customers.
Absolute waste of time, should be called 0COVER, had all the proof and spent alot of time on providing all the information necessary for them to find away or loop hole not to cover, absolute disgrace and will be taking it further , I don't recommend anyone use this company with confidence and the reviews back my statement up, shocking
Recently travelled and had one cover as my travel insurance, got struck because of health issue and I lodged them claim, claim process was so smooth and the claims manager(Harshitha) was very understanding n helpful. She was emphatic throughout my process and dealt the process with high professionalism and compassion.
1Cover was very easy to get cover for my trip to New Zealand, they have a simple claim process and explain in detail what can and can't be claimed along with tips for my travel. I have always used them and always will knowing they have my best interest in making sure I get home safely
I use 1cover all the time .My last experience was when I went on cruise .I was advised to take cruise cover .Luckily I did because the ship didn't stop at a few ports which was disappointing but when I got home 1Cover let me put in a claim for not stopping at those ports and I was reimbursed .
Have used 1Cover for many years. Easy to use. The best!
I always use 1Cover when I cruise. Great pricing and benefits for cruises.
I travelled to Bali in January for a nice break and unfortunately we got Bali Belly. This is the first time I have had to make a claim with 1Cover and it was a relatively smooth process. I received my payment within 5 days. I will definitely use again for my trip later in the year.
Made a simple claim for lost travel documents and missed flights due to the lost documents. They made me jump through administrative hoops for 6 months with very long waits between replies. After which my claim got denied because my trip ended up being a couple days longer than planned. My claim was for events that occurred during the initial period of my trip for which I had purchased cover. They will use every trick in the book to deny your claim. Stay clear.
I’ve had a fantastic experience with 1Cover Travel Insurance! Their team has always been incredibly responsive and helpful whenever I’ve needed assistance. It’s reassuring to know they’re just a call or message away, especially when dealing with the unexpected while traveling. Their customer service is top-notch, and the claims process is generally straightforward. I recommend 1Cover to anyone looking for reliable travel insurance – they’ve earned my trust completely!
I’m surprised reading all of the negative reviews of this company. I recently had a claim because of medical needs in Malaysia. Admittedly I was dubious as to the end result thinking they may try to avoid paying my medical bills even though I had sent through many pages listing what I had been charged in the hospital. To say I was amazed at the end result is an understatement as the amount claimed (minus the excess) was paid in less than 48 hours. Communication with them was professional and pleasant. I wouldn’t hesitate to recommend them and also use again.
Worst travel insurance company I have dealt with! My luggage bag was completely lost in Madrid and never found. The low cost airline based in Spain refused to pay compensation in any form but cheque to NZ and this form of payment not accepted in NZ. 1Cover would not cover any clothing item in my bag without a receipt. I provided bank statements, photos and receipts for about 30% of my clothes. I mean how can they expect people to keep receipts for clothes that they buy? IT IS UNREASONABLE! With depreciation I only received around $1000 for a bag that was packed for 6 weeks in Europe. They also did not pay for all the essential and clothes that I had to buy while stranded overseas without a bag.
These guys are pirates..Total 100% rip off - do not hand your money over to them as they are laughing all the way to the bank. Genuine loss incurred during period of cover and they gave me not 1, but 8 reasons and clauses why I'm not covered. Let that sink in - 8. Don't be sucked in.
1Cover Travel Insurance is a leading provider of travel insurance solutions in Australia, catering to a diverse range of travelers. The company offers various insurance products, including domestic travel insurance, annual travel insurance, cruise insurance, ski insurance, and policies specifically designed for seniors and families. 1Cover also provides coverage for long-term travel, group travel, and travelers already overseas, ensuring comprehensive options for different needs and circumstances. Targeting Australian residents who seek reliable travel protection, 1Cover emphasizes flexibility and comprehensive coverage, including benefits for lost luggage, trip cancellations, and coverage for pre-existing medical conditions. The company's user-friendly platform allows customers to compare plans easily and obtain quick quotes tailored to their travel destinations, such as Bali, New Zealand, the USA, and Europe. With a focus on providing essential travel insurance services, 1Cover aims to support travelers in safeguarding their journeys.
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