Only fault I had was the messaging…
Only fault I had was the messaging system. When you get a message, if you need to reply there could be a reply button, so the process goes a little quicker. Other than that, a good service

Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
Only fault I had was the messaging system. When you get a message, if you need to reply there could be a reply button, so the process goes a little quicker. Other than that, a good service
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Everything done via an app which was fairly simple to use. Only downside is it’s just about pretty impossible to speak with anyone for help with anything. I eventually did manage but was told bluntly to use the app for any questions or concerns.
Smooth and good
Optima provides an online portal where you can log in and track or follow up on your enquiries. While you can call them, the receptionist usually isn’t able to provide detailed information and will often direct you back to the portal. They typically respond to enquiries within one day. If you don’t hear back within two days, it’s a good idea to send a follow-up message through the portal.
Really easy & great service would totally recommend
Optima made the remortgage very simple and easy to follow. Staff were helpful. And all was completed very quickly. You have your own portal to follow progress online. Thank you for everything!
Once we actually got started it was quite a quick efficient process
The mortgage was completed quickly after all information was given
Their online reviews on google got me very worried, so I called them every few days to ensure they and I both progress all actions at pace. Finally everything went fine. So 4 stars, as I had to take extra pain for ensuring smooth completion.
This is one of the best online legal processes I've encountered. The only reason I've given it 4 stars is that it would benefit from a couple of tweaks to the software to differentiate between tasks to be done and those that have already been done. If you click on "view your tasks" there should be 2 options, 1 for tasks completed, and one for those outstanding. Also, perhaps have a dialogue/popup box open to view emails rather than having to read them line by line in such a small space
The online portal is very easy to understand and swift. Customer service is excellent. Definitely recommend.
Good, as far as conveyance houses go; they did the job with little stress and the tracking was easy to understand. In my experience they never replied to "ask questions" on their portal system and have to call (and work out stupid "AI" IVR system...) to get action... delayed completion by a month as result. I would not choose to use again, but if they were free with another remortgage then I would not be upset.
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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