Iftekhar
The process appears to be all online e and help is on offer

Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
Got the deal done on date but throughout the process they aren’t contactable. Can only message through a portal which we did 3 times and never once got a reply. They have no phone number either which doesn’t help.
The portal was not not easy to navigate at first and was made more complicated than was needed to be. Trying to make contact when there was a problem was not as easy as it should have been. Some staff were excellent and other need some training on customer services. Glad it's done,as sick to death going on and off the dam portal. A phone call would have halved the time
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99% of activity and process done on line. Presumably the Online account approach is used to reduce any delays in process. However, the lack of telephone contact or visible telephone contact had the opposite effect in my view. Only phone call to me was to agree completion. Simple issues, such as query on a/c number with current mortgage provider, could have been dealt with more efficiently with a short phone call rather than email prompts for customer to log in and respond. This particular problem added 7 working days to completion. A frustrating process not geared to meeting customer needs or expectations.
Pretty good overall, but christ!!! The form they sent for us and our witnesses is a joke. Never seen one so bad in my life!! Took us 3 attempts to get it right because it wasn't clear that we shouldnt date it, or that each buyer needs a different witness. And its tiny, there isn't enough room for all the signatures, the font is tiny and its war and peace on the instructions front. Not accessibility friendly or user friendly in general!
Very complicated process No one ne talks to you You have to really struggle with the portal Not easy and confusing
Service tool to long
They have done the job satisfactory but being a man of 60 years of age I find emails and portals tiresome as I would much rather speak to a human being.
Once you get thru to someone they were good but getting to speak to a human!!! Was so hard
Can’t get hold of anyone appreciate they busy but after sending messages on portal get replies after a week. Friendly staff but communication is very poor In my opinion.
Optima got the job done. Their portal isn't great, especially on comms - there's no ability to chat or even reply to messages they send. They insist on phone calls, only calling once before leaving a message and always calling during the business day. Their explanation of additional fees was poor - I'm still not sure where the extra £500-odd came from. But like I said, they got the job done and we have our new mortgage in place as required.
We got there in the end and the remortgage went through. Taking equity off to my ex-husband was a bit of a pain. Lack of consistency with the staff was frustrating at times. I guess all these conveyancing hubs are similar though. You’re just a spreadsheet.
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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