Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
You are a reactive and not pro active company. There was no dedicated person for my case, It took far too long to get completed so i have had to pay the expensive monthly floating interest rate for over 2 months at 9% !!
Responses are extremely delayed. Took 5 months to complete the process
Very rude when taking a call if you can ever get through to them which is hardly ever. Always blame things on the client and never take any responsibility. Very slow at communicating between themselves. Have a portal to communicate through but they never reply. Was meant to receive a surplus which I am still awaiting
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Issues receiving surplus funds on time. There had been an issue with my bank accepting funds but no one from Optima contacted me to tell me about the issue. Was then assured that monies would be sent the following day however this never happened, again I had to chase Optima for this. Due to lack of satisfaction with the service I made a formal complaint and was told someone would call me to discuss and this has still not happened! No recompense for them holding my money for days and the fact that you are charged a fee for same day transfer is ridiculous when monies aren’t available same day
The case management is set up to fail. Optima staff made several mistakes on my simple re-mortgage case, made worse by poor communication with no accountability. Most of my struggles involved a £3K early repayment fee; I had to continually remind different staff that I was not subject to this fee. Twice, the £3K fee was added AFTER agreeing to the correct completion documents, without any explanation to me. The shared case management meant that many different Optima staff could make erroneous changes to the file anonymously and without consulting me. The error was eventually resolved and the re-mortgage took just over 8 weeks from start to finish. Where credit is due: -The user dashboard is slick and intuitive. -There was a good availability of staff on the help-line, meaning very little queuing during phone-calls. Most of the staff were helpful on the phone and tried to fix the mistakes others had anonymously made. Lesson: Find a conveyancer who can assign one person to manage your case from start to finish, ensuring continuity and accountability.
Not great experience but got the job done in the end
Service Feedback – Key Observations 1. Delayed Response Times: ◦ Uploaded documents/requests via the portal on two separate occasions. No acknowledgment or action taken until follow-up calls a week later. ◦ Example: Settlement figure request remained unaddressed for 7+ days despite reminders. 2. Lack of Proactive Communication: ◦ Critical tasks (e.g., providing settlement figures, confirming document receipt) were only addressed after repeated chasing. ◦ No initiative to update clients on progress, creating unnecessary uncertainty. 3. Resource/Workflow Concerns: ◦ Delays suggest under-resourcing or inefficiencies in workflow management. ◦ Impacts client trust and risks transaction timelines. Suggested Improvements: • Implement a system to acknowledge portal submissions and provide estimated response timelines. • Assign dedicated case handlers to ensure accountability.
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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