Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
It is incredible how quick the whole process took without pestering me too much questions or work to do. I am keeping your number to share with others. Thanks a lot for the good work.
Fantastic legal team and really good at communicating throughout the whole mortgage process. Thank you! I would highly recommend and virgin mortgages have also been excellent and speedy.
Really slick about all I need to say. Breath of fresh air compared to most legal headaches.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The whole process took just 3 weeks and the portal is easy to navigate. Communication was good with text messages sent every time action was needed
Very responsive to my queries. The service was quick during my remortgage. I’d definitely use their services again and would recommend them to my near and dears. Thank you.
The Optima Legal portal is very easy to navigate, Excellent service.
Quick, efficient, clear communication and pricing. Doesn't add on unnecessary work or charges. Unlike some conveyancers Optima legal seem like they actually look at and assess your individual case and tailor make their support for your personal circumstances thereby avoiding unnecessary delays and costly add ons. Only thing to improve is accessing their portal for the first time is a bit clunky and not so well integrated. That and having to send an physical copy of one document (although I suspect this is a legal requirement).
smooth, quick and efficient
Exceptional service from start to finish.
Loved this service. Great communication. Very user friendly portal.
They explained all aspects leading to the remortgage. They also send reminders when actions on the Optimal legal action account needed to be completed so it ensured everthing was being completed at a timely manner.
Assigned Optima through bank, a little clunky signing up/starting process, but otherwise they were quick efficient and the online mortgage tracking and action wheel was great.
Absolutely seamless experience with Optima! Great communication throughout the process of getting our small mortgage sorted and a fab, easy to navigate online app. Very efficient, from initial application it was less than 3 weeks to completion and funds in our bank! Very highly recommended!!
We just remortgaged as our fixed rate came to an end. Optima were allocated to our case by the new mortgage company. We were kept informed at every step of the way on the portal. Great service and highly recommended.
Always felt in the loop, emails replied to within a few days. Very efficient and all details of the remortgage and whole process felt easy. Exactly what I wanted happened.
I recently completed a remortgage through Optima Legal, and I’m very pleased with the overall experience. The process was smooth and well-organized from start to finish. I appreciated the regular updates and clear communication at each stage, which helped to keep things on track and gave me peace of mind. The online portal was user-friendly and made it easy to track progress. Any queries I had were responded to promptly and professionally. The team demonstrated both efficiency and attention to detail, which made what can often be a stressful process feel straightforward. Thank you to the team at Optima Legal for a seamless remortgage experience I’d be happy to recommend your services to others.
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
This profile hasn't been claimed by the business owner.
