Great service
Great service. Easy to book and use. Got what I needed in no time and fit around my schedule.

Abby Health is a telehealth platform that provides online doctor and nurse practitioner appointments to patients across Australia. The company specializes in offering bulk billing services, ensuring that eligible patients can access medical consultations without incurring out-of-pocket expenses. Abby Health caters to a diverse range of healthcare needs, including general care, chronic conditions, mental health issues, and women's health. Customers can schedule appointments through the user-friendly app, which allows for fast online diagnosis, personalized treatment recommendations, and dedicated follow-up care. With a focus on convenience, Abby Health aims to make quality healthcare accessible to all Australians, enabling users to manage their health from the comfort of their homes. The platform also offers tools such as symptom assessments and instant prescriptions, aligning with the growing demand for digital healthcare solutions.
Abby Health receives overwhelmingly positive feedback for its convenient and efficient service, with many reviewers praising the ease of booking appointments and the bulk billing feature that alleviates financial stress. Customers appreciate the quick response times, often receiving calls shortly after booking, which allows them to address health issues without the hassle of waiting rooms.
The professionalism and kindness of the staff, particularly the nurse practitioners, are frequently highlighted as key strengths. However, some consumers express frustration with appointment scheduling, citing issues such as delayed calls and being removed from appointment lists. Despite these complaints, the overall sentiment remains highly favorable, with many finding Abby Health to be a valuable and accessible healthcare option.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 999 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.8 | 70 |
| May 25 | 4.6 | 335 |
| Jun 25 | 4.7 | 281 |
| Jul 25 | 4.7 | 299 |
| Aug 25 | 4.4 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“Experience has been really poor”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.5 out of 5 (good) | 4.7 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Abby Health is #3 of 5 on overall rating in this group.
500 reviews of Abby Health. Filter by what matters to you.
Over a year ago
Great service. Easy to book and use. Got what I needed in no time and fit around my schedule.
Over a year ago
Was supposed to get a call at 6pm and it's almost 10pm and still nothing
Over a year ago
Bulkbilled, so eased stress of worrying about payment. No sitting in waiting room when extremely fatigued anx unwelm. Ease of making an appointment and follow through with appointment.
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Great service. Easy to book and use. Got what I needed in no time and fit around my schedule.
Was supposed to get a call at 6pm and it's almost 10pm and still nothing
Bulkbilled, so eased stress of worrying about payment. No sitting in waiting room when extremely fatigued anx unwelm. Ease of making an appointment and follow through with appointment.
I developed a chest infection when all my local clinics were closed. Knew I needed an antibiotic. Online booked a call with Abby Health. In 5 minutes they rang back - I discussed my problem with the doctor and was given a prescription.. It was sent to my mobile phone and the local pharmacy took it without hesitation. Thank you so much for an easy resolution of my problem. I am fully well now.
The Nurse practitioner I spoke with was fantastic. Listened, understood and was very kind
Anytime I need medication script , I have to go and see a doctor ,that cost me $140 every time , but with Abby health made it easier for me 🩷🩷
You book online, choose your day and time and they call you. Bulk billed. Happy days! It couldn't be easier or more convenient.
Doctor called on time. Able to help me starlight away. Bulked billed and was able to get an appointment the next day. Thank you
Experience has been really poor. Within 24 hours I have been kicked off the list of First Available appointments twice via text, and waited three hours for a schedule appointment. Still not seen anyone despite these attempts, and support is minimal, and slow.
It's quick easy and bulk billed and U don't have to leave your bed when sick
Good app make doc appointment no more nightmares.
Appointments are always called back on time. Drs and nurses are helpful.. a very quick and easy alternative to having to go in to a clinic and pay..
From booking of appointment to completion of appointment all steps are easy.
Quick and easy to deal with. Pleasant professional staff.
The staff was friendly and Professional easy to navigate. The best thing you can do in the comfort of your own home and it won’t cost you and if money is an issue then this is the one you want
This is a great service. In my regional part of Australia there is no doctors that bulk bill and there is always a decent wait to see a good doctor too. This service bulk bills and you can lock in a time that’s convenient for you too. The doctors and nurses I’ve dealt with too have been very helpful.
I cannot recommend Abby Health highly enough! I was so impressed with their availability and how easy it was to get an appointment. The staff are incredibly friendly, professional, and compassionate, making the entire process seamless and comfortable. The fact that they bulk bill is an absolute game-changer. This is a huge bonus that makes essential healthcare genuinely accessible to people from all walks of life, removing a massive financial barrier. I honestly cannot fault their work. This is a vital service, and I truly hope it never gets taken away, but only increases in size and capacity to help even more people. Thank you, Abby Health!
Having used Abby health a number of times now they are the most professional and promt telehealth service I have experienced 👍
Abby Health is a telehealth platform that provides online doctor and nurse practitioner appointments to patients across Australia. The company specializes in offering bulk billing services, ensuring that eligible patients can access medical consultations without incurring out-of-pocket expenses. Abby Health caters to a diverse range of healthcare needs, including general care, chronic conditions, mental health issues, and women's health. Customers can schedule appointments through the user-friendly app, which allows for fast online diagnosis, personalized treatment recommendations, and dedicated follow-up care. With a focus on convenience, Abby Health aims to make quality healthcare accessible to all Australians, enabling users to manage their health from the comfort of their homes. The platform also offers tools such as symptom assessments and instant prescriptions, aligning with the growing demand for digital healthcare solutions.
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