Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs.
The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
Aegean Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and significant delays. Reviewers frequently report issues with baggage handling, including lost luggage and delays in delivery, leading to frustration during their travels.
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While some customers appreciate the friendly staff and complimentary services like food and drinks, these positives are overshadowed by complaints about the airline's reliability. Instances of canceled flights and inadequate customer support further contribute to dissatisfaction, with many feeling that their concerns are not addressed. Despite a few positive experiences highlighting good flight quality, the majority of reviews reflect a troubling pattern of service failures. Overall, Aegean Airlines struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Billigaste direktflyget vi kunde hitta för rutten: Aten → Arlanda, beställt via SAS.
Flygplanet hade bra benutrymme och stolarna var bekväma med god möjlighet till bakåtlut.
En liten måltid, och kaffe/te (två separata serveringar) ingick i den knappt 4 timmar långa flygresan.
Varm och trevlig personal.
Wish I could rate it no stars because they are crap, AVOID at all costs. You will pay for a flight and maybe get on it because they overbook every flight and put 6-8 people on standby. WHY would I pay for a flight , holiday etc. to MAYBE get there???? whole process was rubbish and staff unfriendly, don't get a boarding pass because you're technically not on the flight (you paid for) so even checking in a bag is a nightmare and they just send you to the help desk.
Yes, Aegean Airlines is a legitimate airline with a significant number of reviews from real customers. While it has received mixed ratings, many travelers have shared positive experiences regarding its service and flight quality.
Is Aegean Airlines a scam?
Aegean Airlines is not considered a scam. Verified reviews indicate that while there are concerns about delays and customer service, many customers have successfully flown with them and received appropriate assistance.
What services does Aegean Airlines offer?
Aegean Airlines provides scheduled flights across numerous destinations, including complimentary services like snacks and beverages on board, as noted in several positive reviews.
What are the payment methods accepted by Aegean Airlines?
Aegean Airlines accepts various payment methods including credit and debit cards, as well as online payment options, making it convenient for customers to purchase tickets.
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How does Aegean Airlines handle customer complaints?
Customer complaints regarding delays and lost luggage have been noted in reviews. Aegean Airlines typically addresses these issues through their customer service channels, although some customers have expressed frustration with the responsiveness.
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Delay without compensation.
Uncomfortable seat.
No leg space.
Very bad food.
I was not allowed to take a small hand luggage with me, although it met the requirements.
In previous Aegean flights I have also has, as other passengers report, problems with overbooking. Once I was told that because my ticket was the last one to be sold, they couldn't guarantee that I would be on the flight. At the end they put me on the flight, probably because someone canceled, but they wouldn't let me check in for about 20 mins. The staff was polite, but this practice is appalling.
Absolutely terrible airline - rather fly ryanair seriously
Flight to lisbon from athens scheduled to board at 8.20pm
- Checkin took 1 hour in line despite arriving 2.5 hours early, then directed to a different counter to drop baggage (fragile) but no one was manning it.
- Massive queue at the gate till boarding time, just to change it to another one with 10 minutes to takeoff with little communication or signs. Had to ask others what was happening
- The new gate turned out to be wrong, directed to another gate where the sign showed a different city
- At scheduled takeoff time, still stuck at gate wondering if its the right flight or what the news is.
- Muffled announcement said something about 9pm, went to ask the only staff at the gate who said in the most 'i dont care' tone that "we dont know the new departing time. we will know at 9pm. Could be later or earlier I dont know"
Paid a premium for this flight for this experience. Never thought id wish I flown ryanair instead.
I am a frequent flyer with Aegean, currently in the Silver Tier.
I plan a trip from Heraklion to Manchester in December 2025 and had award points of 14,641.
Looking at how to redeem my points, I saw the 'Miles+Bonus' tab and selected 'how to redeem my points'. I put in the details of the flight I wanted for 2 passengers. I saw that I could buy the flights with 30,000 award points, and that I was able to buy additional points to top up my existing. I bought an additional 18,000 award miles for 450€, slightly more than I needed but it meant I would move into the Gold Tier. The cost of buying the flights for both myself and my husband had been 915€, and so the 450 plus whatever I've previously spent to gain the 14,641 felt about right.
When I came to purchase the flights, it stated that on top of the 30,000 award miles, I had to pay an additional 177€. However, at the very bottom, in very small shaded writing was a sentence that explained this was *per passenger*. This would take a single return flight to a cost of 627€ on top of the original 14,641 points!! And I would still have to purchase a second ticket separately.
I called customer services. The lady explained that the tax is due on top of the flights - I understand this. However, on her screen the tax charge was 94€, not 177 as shown on my screen. And it still didn’t explain why I would be paying significantly more as a ‘loyal’ customer!
I asked for a refund of the additional award miles I had just bought - I am not exagerating when I say I felt scammed. My flight was now costing me around 200€ on top of what a NON loyal customer would be! She said that she was unable to refund the award miles.
I then tried a different way to purchase the flight and added them to my basket. On the payment page, to redeem the entire 32,641 award miles, the value would only be 101.64€! I had just paid 450€ for 18000 award miles just 5 minutes before. The purchase price remained at 915, plus the 450 I had just paid, and my points value of only 101.64 would then mean my flights would cost 1264.12 in total!!
I am utterly in shock. This is NOT a reward for loyalty, in fact, you are charging me so much more than if I wasn't a loyal customer. I am so very disappointed.
I really hope that this is an error, but the lady I spoke to at customer services was not helpful in resolving the situation at all. In fact, she simply referred to your terms and conditions - not helpful.
I would like to have the points refunded. At the very least I would like the points to have been worth what I paid for them. This feels like a scam, and I am very disappointed in Aegean.
I would like somebody to contact me to find a resolution for this.
Leider muss ich 2 Sterne abziehen da unser Flug 8 Stunden vorverlegt wurde !
Wir hatten den Rückflug extra so gebucht damit wir den halben Tag noch in Kreta meinten verbringen zu können.! Stattdessen mussten wir schon um viertel nach sechs in der früh am Flughafen Herakles antanzen. 3 Sterne sind für die netten Flud Begleiter an Bord !
An absolute pleasure to fly with ,makes jet 2 look an absolute joke.. free meal, free beer, way better parking slot in Athens with a 2 minute walk out to collect your bags.. awesome
Regards Shane
the worst airline ever. They changed my flight, they say it was noticed BUT IT WAS NOT! I did not receive any email. Therefore, I was denied boarding, they did not help to find an alternative, slept in the airport pregnant in very bad conditions, needed to buy new tickets to return home, paid extra 600 euros and they don't want to pay back anything. WILL NOT LEAVE THIS LIKE THIS, you stole my money!! MAKE THE REFUND NOW!!!
WAARDELOOZE MAATSCHAPIJ, HIER NOOOOIT BOEKEN !!! verzet je ticket 1 dag later en zegt dat wij daar toestemming voor hebben gegeven, DUS NIET NOOIT DUS !!!! zij zeggen leuk ja daar heeft u een mail over gehad en u heeft toestemming gegeven, als ik dan vraag laat mij even zien konden zij niets laten zien WAARDELOOS BEDRIJF, INDIEN NIET NODIG NOOOOOOIT BOEKEN BIJ DIT SLECHTE BDRIJF !!!
The management of queues at boarding is déplorable …
The management of queues at boarding time is DEPLORABLE!!!
We let people queue for 3/4 of an hour to inform them that the group they belong to is not the right one!
At this point an agent is responsible for breaking up the line by removing those who are not from the correct priority group.
Wouldn't it be a good idea to PREVENT THE ORDER of this queue in advance. I can't believe any healthy brain hasn't thought of this and allowed this unbearable and predictable dysfunction to perpetuate.
Subject: Re: Important Notification for your Flight
The important is to say to your employees that travellers are allo customers... we wait at an open gate.. and we are sollicited to go away because groups 1 and 2 must go before (we are group 3). Why don't you say or write this before ? It is Just stupid ! Evrybody is desapointed by this horrible way of doing.
Ein Stern ist noch zu viel.
Diese Airline ist ein einziges Desaster: Anschlussflug verpasst, weil man sich weigerte, zehn Minuten zu warten – trotz gleichem Verbund. Stattdessen: Übernachtung in fremder Stadt, ständige Verspätungen, null Entgegenkommen. Service miserabel, Organisation chaotisch, Kundenerlebnis katastrophal. Nie wieder!!!!!!!!!!
I had a connecting flight with Aegean, which turned out to be a nightmare very quickly due to their staff and overall (lack of) customer service towards passengers.
We arrived to Athens too late, which caused us to miss the connecting flight. That wouldn't be such an issue, things happen, had they not been so incredibly arrogant and uninterested in helping!
We arrived at midnight, the customer service counter was about to close. The agent working there saw a queue of 150 people from this flight coming to ask her for redirection or some sort of advice - we had all missed our connecting flights. She casually closed the counter in front of our faces and went home, saying her shift was over. Did not call someone else to take over, did not provide any directions, nothing. She packed her bag and simply walked off. (!!!)
That was the beginning of an all-night nightmare. Then we spent the next 5 hours between 2 counters which we discovered on our own, walking all over the building: the lost luggage counter and the re-booking flight counter.
Both were as miserable as you could imagine - the staff sleepy, slow, disengaged, unsure what to do to help...
At the lost luggage counter the staff did not want to write us a PIR report (which is necessary to have to file a claim later), they just kept telling us to search for our bags every hour as the new flights kept arriving, they will probably show up in one of the rounds of baggage. WTH?! We keep doing that, still haven't found any of our 4 bags, and still were being denied the PIR report which we asked several times for. The man refused to open a case and give us a file number.
At the re-booking counter, it took them 5-6 hours (literally) to re-book all of us to our destination flights. We kept standing in line bcd there were no chairs to sit, no ticketing system to take your number, nothing. If you didn't stand in line, you would have lost your spot. When we finally got to our turn, we received boarding passes for the next available flight that was scheduled to leave several hours later.
When we finally arrived at the destination without our luggage, literally in the clothes we had on ourselves, the airport staff at destination told us that we needed to call Aegean and file a claim with them to retrieve our luggage.
10 long days later, and many many calls and emails to Aegean, I've had enough!! I opened the case with AirHelp to claim our losses and was able to find the luggage that had arrived on the 10th day at our destination. No one informed us, we simply went to the airport several times to physically search for them. There was no case number so the staff couldn't contact us - all of this is Aegean's fault for not labeling the bags. One of the bags was very damaged and the computer screen in it was shattered.
It took almost 2 years, but I finally received my payout today from the airline for all this mess. It was an incredibly frustrating experience and the airline was blatantly dismissive and non-cooperative from the start. I have to thank AirHelp for their relentless pursuit of justice in my case and continuous support, they had to take legal actions against Aegean as they refused accountability up until the very last minute.
I don't recommend this airline if you plan on taking connecting flights, or travel somewhere very far, and certainly don't book it without flight insurance.
Worse airline ever. Didn't let us board the flight and didn't refund us or anything and the only thing they said that we had to pay over 700 euro to get new flights. WORSE AIRLINE... If you don't want to get bankrupt don't book with them. Phone customer service is fake, every person says something different and kept lying to us.
The customer service and sales conditions of Aegean Airlines are abysmal. The call center is exclusively in Greece: despite listing an Italian phone number, it's fake and nonexistent. The audio quality from the operators is ridiculous, constantly interrupted and full of glitches, making it hard to hear a single word. It's impossible to contact them via email, and information regarding refund amounts and procedures is intentionally unclear. The website they direct you to for information or to check flight conditions doesn't have the necessary details; the information provided is very incomplete.
During the ticket sale, not all restrictions and conditions are disclosed. For example, if you need to cancel a ticket (because changing the name is impossible), you'd then discover that the refund only covers airport taxes. This amount is very low compared to the high prices of their flight tickets. Their service is truly inadequate, considering it's not a low-cost airline.
SkyExpress, for instance, offers much better and clearer conditions. Even EasyJet, which is a low-cost airline, has better customer service and more acceptable sales conditions. Given the prices and the poor service, I would not recommend Aegean airline.
It is the worst airline company and worst customer service they don’t find any solutions to any problems , customer services officers are very very rude .
Absolut unmöglich. Unfreundlich, sprechen kein Englisch, schreien einen auf Griechisch an. Onlinebuchung eines Hundes war deaktiviert, sollte 2std vorher am Flughafen sein, um den Hund dann anzumelden - als ich da war haben sie die Annahme verweigert und Regeln erfunden, die bei dem Flug 6Std früher (mit dem eine Freundin und ihr Hund geflohen ist) noch nicht galten. Auf keinen Fall mit einem Hund dort fliegen!
Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs.
The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
