Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
Aegean Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and significant delays. Reviewers frequently report issues with baggage handling, including lost luggage and delays in delivery, leading to frustration during their travels.
While some customers appreciate the friendly staff and complimentary services like food and drinks, these positives are overshadowed by complaints about the airline's reliability. Instances of canceled flights and inadequate customer support further contribute to dissatisfaction, with many feeling that their concerns are not addressed. Despite a few positive experiences highlighting good flight quality, the majority of reviews reflect a troubling pattern of service failures. Overall, Aegean Airlines struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.3 | 43 |
| Sep 24 | 1.5 | 33 |
| Oct 24 | 2.4 | 34 |
| Nov 24 | 1.6 | 23 |
| Dec 24 | 1.9 | 21 |
| Jan 25 | 2.3 | 19 |
| Feb 25 | 2.1 | 17 |
| Mar 25 | 1.9 | 20 |
| Apr 25 | 1.4 | 25 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.7 | 31 |
| Jul 25 | 1.7 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“SO FREUNDLICH UND ESSEN UND TRINKEN WAR KOSTENLOS”
“Horrible service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | −16% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Aegean Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.4).
500 reviews of Aegean Airlines. Filter by what matters to you.
Wir sind mit Aegean Airlines von Bremen nach Heraklion und zurück geflogen. Das Personal war sehr freundlich und wir waren pünktlich ohne Verspätung. Es gab sogar wie früher ein Getränk und ein Brötchen für alle gratis. Wir haben den Flug sehr genossen und freuen uns schon auf die nächste Flugreise mit Aegean Airlines. Vielen lieben Dank
Wir fliegen seit vielen Jahren mehrmals jährlich mit Aegean und hatten noch nie ein Problem. Egal ob Eco oder BC, der Service ist immer top und das Personal auch bei Verspätungen sehr hilfsbereit. Kein Vergleich zB zu Unite*, da ist Aegean Welten besser!
Ser tilfældigvis at Aegean Airlines får særdeles dårlige anmeldelser hvilket overrasker mig meget - vi er i Grækenland flere gange om året og foretrækker hel klart Aegean sammenlignet med andre selskaber med direkte flyvninger fra Danmark. Det samme gælder børn, svigerbørn og børnebørn.
Quick answers to the questions people ask most.
Yes, Aegean Airlines is a legitimate airline with a significant number of reviews from real customers. While it has received mixed ratings, many travelers have shared positive experiences regarding its service and flight quality.
Aegean Airlines is not considered a scam. Verified reviews indicate that while there are concerns about delays and customer service, many customers have successfully flown with them and received appropriate assistance.
Aegean Airlines provides scheduled flights across numerous destinations, including complimentary services like snacks and beverages on board, as noted in several positive reviews.
Aegean Airlines accepts various payment methods including credit and debit cards, as well as online payment options, making it convenient for customers to purchase tickets.
Customer complaints regarding delays and lost luggage have been noted in reviews. Aegean Airlines typically addresses these issues through their customer service channels, although some customers have expressed frustration with the responsiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I flew with Aegean Airlines to Frankfurt for Ironman Frankfurt 2025, and when I arrived, I discovered that my Canyon bike was damaged — one of the worst things that can happen just three days before an Ironman. There was no airline staff available at baggage claim to help me file a report. I asked around and was eventually told to report the damage online. Later, Aegean denied my claim, saying I should have taken photos inside the baggage area. But this is not required under EU law. According to EU Regulation EC 889/2002, passengers have 7 days to report baggage damage, which is exactly what I did. The damage has cost me €3,000, and Aegean’s refusal to take responsibility is incredibly disappointing — but sadly, not surprising. Many of us have dealt with airlines damaging luggage, but this has been the worst experience I’ve had in terms of customer service and accountability. I'm sharing this because I’m tired of big companies avoiding responsibility while passengers are left to deal with the consequences. If you’re an athlete or traveling with valuable or fragile gear, DO NOT fly with Aegean Airlines.
Unacceptable airline, you are forced to take hand luggage for a trip because they charge you for a baggage that should be free for a 4 hour trip at the airport when boarding in a sneaky and extortionate way they force you to give them the hand luggage because it doesn't fit on the plane under the pretext of measuring its weight and paying if you don't give it to them. All this miserable treatment by Aegean has resulted in us having to take our laptops out of our carry-on luggage and carry them on the plane in bags with all the possible damage and inconvenience this entails. Disgusting!!!
Beim Hinflug sind mir die gebuchten Sitzplaetze verweigert worden. Die Begründung, ich haette die Sitzplatze falsch gebucht. Wie soll das gehen. Wie kann eine falsche online Buchung akzeptiert werden, sich diese bezahlen.lassen und dann am Flieger sagen, dein Fehler nicht unserer. 10 Tage spaeter trotz meiner Beschwerde das gleiche noch einmal.
Simply the worst airline ever.. will force you to pay extra weight... crew very kind, service horrible
Disappointing Experience with Aegean Airlines – Will Not Recommend Aegean Airlines has truly lost touch with customer satisfaction. During my recent flight from Greece to London, I was shocked by the lack of legroom in their newer aircrafts. The seating is so cramped that when passengers lean their seats back, it becomes an uncomfortable and potentially dangerous situation for those sitting behind them. On a 4-hour flight, this creates unnecessary tension between passengers—either the one selfishly reclining or the person behind who can’t even eat or adjust their position. But the worst part of my flight was the toilet experience. The bathroom was tiny—just enough room for the toilet bowl, with no space to even turn around. It was filthy, with urine stains on the walls and paper scattered on the floor. When I politely asked the flight attendant if it could be cleaned, I was told, "Not now... later." This response was not only dismissive but also unsanitary, leaving me feeling desperate to get to a hotel for a shower as soon as possible. It’s frustrating that Aegean Airlines has such a strong hold on the Greek market because it allows them to get away with subpar service and high prices. Sadly, this experience has left me with no choice but to seek alternative airlines in the future when I have the option. I cannot recommend flying with Aegean to anyone based on my recent experience. It’s a company that clearly needs to rethink its customer service and overall standards.
Awful experience! We booked a flight Rome to Chania, with a connection flight from Athens to Chania. We landed in Athens at 10pm only to find via phone message that our connection flight to Chania was rescheduled at 5am due to "disruption" . Woman at the desk didn't help and looked like she couln't be bothered. Wrote on the new boading pass 18 Euro which would have been vouchers for each one of us to use at the Airport. We found out we could only use them for food and weren't told they would expire after midnight. So we managed to use only one! Also we were travelling with a minor, and the airport had no shops to buy clothing. My child had to use souvenir canvas bags bought at the airport as blankets to cover himself. We lost the first night of our holiday and lost one night at the resort. We already sent a complaint which was rejected but we will escalate, do not worry! You work hard all year to buy a ticket for your holiday only to find out your are at the mercy of this lousy air company. Avoid at all cost Aegean!
1. Die haben meinen Gepäck verloren. 2. Die könnten mir behilflich für einen Umstieg sein damit ich keine 8 Stunden warten muss. Der nächste Flug war 1.5 Stunden nachher. 3. Essen ist Katastrophe und immer Kalt
Handgepäck musste mit aufgegeben werden. Ohne weitere Begründung. Da frage ich mich warum man powerbanks separat einpacken muss? Medikamente die man während dem Flug braucht auch mit weg. Wird alles immer unfreundlicher für die Kunden
Flew Aegean airlines from Stuttgart to Athens on 21 June 2025. When a lunch service was offered, our row was not offered a meal. When we brought this to the attention of the airline staff, they seemed annoyed that we were raising this with them. When we were offered a meal, the were no options left so we had to take whatever meals were left. Staff were very unfriendly and aloof.
Ho già viaggiato con Aegean in più occasioni, personale molto cordiale e professionale e servizio eccellente (servono uno spuntino anche per tratte di 2 ore), prezzo inferiore rispetto alle altre compagnie. Mi sono sempre trovata benissimo, complimenti!
My baggage did not arrive on its destination and it was saturday night. I was without clothing and underpants until monday. Aegean said they would compensate me if I buy new clothes and show them the receipt. I told them its saturday night, stores are close, sunday as well. At least for the satisfaction as a customer could you upgrade my seat ? guess what, they said no. I mean ok things happens, such as this with my baggage but generally Aegean is not generous airline. From this day I fly only with SkyExpress in Greece and NOT with Aegean Airlines.
Naxos to Athens on 9th of July 2024. The flight was half full but on time. The ground staff was not under pressure. But they forgot to load our baggages!!! At Athens airport nobody knows nothing (as usual). The Greek law allows them to do whatever they want. They ruined our holiday since we planned to continue elsewhere. In my bag I had my medicines but of course they don’t give a damn. They do not care! But it is not only a matter of this airliner. It is a matter of the country itself. I am Greek and I know that very well. Nobody cares. Trains are running by chance. Flights are taken off and landing by chance. It is always a matter of the notorious Greek “filotimo”. No safety or other procedures in place. Personally I have to visit Greece because of my family which lives here and because of my routes. But I really wonder why thousands of people visit Greece. Ok, it is a beautiful country but if you think it is also a European one you are wrong. It looks like but it is not. Aegean is mirroring the country. It has a monopoly over the air travel and has received a huge amount of public funding.
Out of my extensive flying experience, I have never experienced the poor customer service that I experienced with Aegean Airlines from Athens to Nice. As we were boarding the flight, I was told — in exact words — “because the flight is full, we will need to check-in your carry-on luggage, is that okay?”. Before I could even register a response, the attendant put a tag on my bag to be checked-in without my consent. Why ask the question, if you don’t wait for an answer anyway? When I asked what was going on (because it was taking a while), they proceeded to say that the reason was because the bag was “too big” - I have flown over 20 flights with this same carry-on and it has never been “too big”. Mind you, the first reason apparently was because “the flight is full” - so what is the actual reason here? There is a purpose as to why I always keep my carry-on with me, as it carries items that may be needed during and after the flight in the case where checked luggage is lost. I am understanding of scenarios where it is absolutely necessary to do this. However, what I do not agree with is Aegean Airlines over-booking the flight, not giving you an option (or explanation), and making it out that the passenger is at fault. Mind you, when we boarded the plane, there was absolutely enough room to fit my carry-on in the overhead compartment (there was an empty space for my seat). Safe to say I won’t be flying with Aegean Airlines again.
I arrived at the ticket counter of aegean about 1:30 hours earlier, which is not ideal but usually is a non issue. The qeueu progresses slow but surely until it is my turn. Some random lady is inserted ahead of me, and from what I gathered they were overweight or something and they had to fill a form. I was waiting for my turn for half an hour standing, they just couldn't proceed. Then I run to the body check, with a huge line that took another good 30 mins. While I am close to my gate I hear my name, run and after 2 mins I see the personnel looking apologetic, announcing I missed it. I was delayed every step of the way, yet I was forced to pay for a brand new ticket the day after, not even a slight discount, all because the mistreatment. If you think that this won't be you tomorrow good luck. I travelled with a rival company and it was much better. Mind you I had prior travelled for another 4 hours to reach Athens. I still can't believe I lost the flight while I had ample time because the ticket counter was frozen for half an hour because they were looking for a piece of paper. There is 0 respect for you, your money, your energy and your time. I lost a workshop because of them and 170 euros. I just hope they won't lose my baggage too.
WELL ….. - 5 stars…. I arrive to the airport 30 minutes before my flight and they told me they cannot check in my luggage which I have it paid extra. They suggest me if I want to fly with this same flight but to send my luggage with another flight, but I need to have someone to check in my luggage They didn’t even try to help me they sent me to rebook a new ticket and I had to pay $146 extra to get the next flight which was three hours later Pretty much I pay almost $700 for a flight from Thessaliniki to Athens I’ve been traveling all over the world. I never experienced anything like this before. ITS A NO!!!!!!!
Bagage endommagé à la récupération sur le tapis en provenance d Athènes : une roulette complètement arrachée!!... Déclaration de dédommagement impossible a effectuer, pas possible d' inclure des photos et autres documents nécessaires à la prise en compte de la demande de dédommagement, l inclusion de fichiers ne fonctionne pas, message d erreur qui s affiche et qui dit qu'il sont désolés du désagrément !!!... Un comble... Le site de déclaration de bagages endommagé est tellement mal fait qu'il a fallu que j' appelle pour savoir comment faire. Et je ne vous dis pas le temps que j' ai mis pour trouver le numéro de téléphone et avoir un interlocuteur, car boite vocale avec des choix qui ne mènent a personne..... L enfer !!
Due to their delay in the first flight (Rodes to Athens, ref. Z2GYZ2) I missed my connection Athens to Barcelona. They put me in the next flight and I arrived at 1am, instead of 21 pm. I sent an email and filed a complaint for reimbursement, but I never received even any confirmation email. I ignore if they are working on my case.
Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
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