Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.7	816	100%		● Low

2.7 / 5 overall

816 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.8
12-month avg: 2.9
All-time: 2.7
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Water Services.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Website & app	Trend	Reviews
Affinity WaterThis company	2.7 out of 5 (poor)	100 out of 100	3.3 out of 5 (fair)	1.5 out of 5 (poor)	2.6 out of 5 (poor)	−13%	816
Wessex Water	4.5 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	2.0 out of 5 (poor)	4.7 out of 5 (good)	—	1,000
Cambridge Water	1.5 out of 5 (poor)	100 out of 100	1.8 out of 5 (poor)	—	1.3 out of 5 (poor)	—	40
Origin Energy	4.4 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	2.7 out of 5 (poor)	3.6 out of 5 (good)	—	1,000
So Energy	4.4 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	3.8 out of 5 (good)	4.4 out of 5 (good)	—	999

Bottom line: Affinity Water is #4 of 5 on overall rating in this group. On value, So Energy scores higher (3.8 vs 1.5).

Siobhan

1 review

Jun 26, 2025

Daylight robbery.

I am a single person. I work out of the house most of the time. We have a shower at work that is better than my own, so I often only shower a couple of times a week at home. I do have a 2 bed flat but it is a small 2 bed. I don’t have a dishwasher. I hardly use water at home. A few years ago metres were muted and I said yes. Sorry cannot have a metre as I am in a flat. My water bill has just gone from circa £40 to circa £57 pcm. My friend up the road four bed house. Four adults living there. They have a garden that they water, they don’t scrimp on water all shower all take baths etc. they are paying about £30 pcm. Almost half. I logged in a tried booking an appointment for a water metre or at least for them to have a look. November is the next appointment. This was early June. I called them. Nothing they can do until they can assess whether or not they can put in a metre. I lived with someone up until 2 years ago he died. Since then I have been struggling to afford to eat I cannot afford this bill. Even with two adults in the house how much have we been overcharged for the last 23 years since moving in? Will Affinity offer any kind of refund? No, I was told pay what I can afford. I cancelled my DD and today had a bill for almost £500 for water. They can take this bill and shove it up their backsides. All this time I am reading how their directors are getting nice little bonuses from a government handout. They are fleecing customers left right and centre. Sort out a fair bill. Organise a refund for at least the last two years since we became a one person household and then I will send you a payment. Update: so today I had a phone call from Affinity water who told me that the first advisor telling me to pay what I could afford was wrong and I need to pay. They can spread the payment over the full 12 months bringing my payment down to £47 pcm. I was told I should not worry about other households and if they cannot fit a metre I will still be paying high amounts. So basically I get punished if they cannot fit a metre. For my water use to even remotely justify the prices they are charging me I would need a leak the size of a small river flowing through my flat on a permanent basis. All they care about is money and apparently my credit rating. No I do not want another call. I want a fair water price based on what I use. Not based on some magical number that you make up. Add to the fact that the water quality is awful. Hard water, dries the skin out and causes major limescale.

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H Sandhu

1 review

Jun 23, 2025

Con Company that tell their engineers to lie

I have had water pressure issues for 5 years on and off. Random times during the day. A plumber in 202 mentioned I could have a lead pipe and spent time investigating options to replace. I had Affinity Waters engineers out (2023) to do a report on the low pressure and confirm I had a lead pipe to which the Affinity water engineer DID. Even by leaving a note on my engineer report card. I spend ££££ getting the pipe replaced and then for affinity water to tell me I do not have a lead pipe. They have suggested I told them I have a lead pipe, deformation of my person is illegal and the customer is always right.! I would have said I have been told I have a lead pipe, I do not hold any qualifications in plumbing. I have been to CCW to which they have told me they case can not be followed up as Affinity water are suggesting that 5 years ago I told them I have a lead pipe based on a plumber inspection. IRONIC the plumber has gone AWOL with no company to be found. Side note – check a trade can be hit and miss! Even though Affinity water have stepped onto my property confirmed a lead mains even adding details to my report. NOW they are saying they did not and that I am lying and that I told the engineer that I had a lead pipe. Well the best part and I will play by hand now, I wanted my case to fail like this so I can expose the corruption. What Affinity Water did not know is that my Ring camera and CCTV picked up on the entire conversation filming the details of how the engineer explained how my pipe would have been clogged over years. He went into details on the pipe as he inspected it and you can hear him say, yeah that’s a lead pipe. Use the lead replacement scheme. Explained how it gets clogged by bad water in the area. Yes there was sign in the house to say you are being recorded This is now a matter for court and will ensure as much media coverage as possible so they are held accountable for their mistakes and what is now the case, a corporate company lying to their customers! This I want to say has happened to a number of us and this time they just got caught out. All I wanted is some support to resolve my pressure any way possible, but this case is going to destroy your credibility and I hope a full scale investigation into this matter. I was always respectful and honest when I spoke with your agents, but in return I had a corporate company lie to me. I will update this comment and tag AW in twitter once the first letter has been sent from my legal rep.

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Month	Average	Reviews
Aug 24	3.2	42
Sep 24	3.4	27
Oct 24	3.1	32
Nov 24	2.9	22
Dec 24	3.2	54
Jan 25	3.2	44
Feb 25	3.1	53
Mar 25	2.5	51
Apr 25	2.7	65
May 25	2.8	62
Jun 25	2.9	71
Jul 25	2.3	16

Affinity Water reviews & trust report

Affinity Water has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 234 positive reviews

Top complaintsof 246 negative reviews

How it compares

Reviews

Customer reviews (816)

Customer service -sad

Poor response to my query.

Don't bother calling them

Alternatives to Affinity Water

Wessex Water

Cambridge Water

Origin Energy

So Energy

Calor Gas Ireland

Smart Energy

The CrowdTrust Experience⭐

I would not even give this company a 1…

Terrible Service

No response

They say shower for less time

Water saving joke...

80% Price Increase

Still waiting to be contacted about a boiler their terrible quality water destroyed

Affinity waters cut off a hard working… , d

Left on hold and no help

Employ people that know what they are…

why is it so hard to get through to…

Daylight robbery.

Very expensive

Affinity Water service getting worse & OFWAT are as useful as a broken water pipe.

Con Company that tell their engineers to lie

I reported a leak months ago it is…

Because you charged me 161 pounds on…

About Affinity Water

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