ALDI Stores Australia is a supermarket chain dedicated to providing a diverse range of high-quality products at competitive prices. The company operates on a unique business model that prioritizes efficiency and cost savings, allowing it to offer an extensive selection of groceries, household items, and special buys that change weekly. ALDI's product range includes fresh produce, meat, dairy, pantry staples, and seasonal items, catering to the everyday needs of Australian consumers. Targeting budget-conscious shoppers, ALDI aims to deliver value without compromising on quality. With a commitment to low prices, the supermarket attracts a wide demographic of customers, from families to individuals seeking affordable grocery options. ALDI's straightforward shopping experience and focus on private-label brands further enhance its appeal, making it a popular choice for those looking to make the most of their shopping budget.
ALDI Stores Australia faces significant criticism from consumers, with a staggering 78% of reviews rating the company poorly. Many customers express dissatisfaction with the poor customer service, citing experiences of unhelpfulness and even instances of racial profiling.
Additionally, shoppers report issues with product quality, particularly with meat and other food items, leading to disappointment in value for money. While some people appreciate ALDI's competitive pricing and a selection of products, they often feel rushed during their shopping experience and frustrated by stock shortages. The layout of the online catalog has also received negative feedback, as it has become less user-friendly. Despite a few positive mentions of product variety, the overwhelming sentiment reflects a need for substantial improvements in service and product consistency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 273 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 1.3 | 4 |
| Oct 24 | 1.5 | 6 |
| Nov 24 | 2.6 | 9 |
| Dec 24 | 1.5 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.0 | 2 |
| Apr 25 | 2.0 | 2 |
| May 25 | 2.0 | 2 |
| Jun 25 | 1.7 | 3 |
| Jul 25 | 1.8 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 273 most recent reviews.
“great shop cheaper than Coles ,and quiet and peaceful ,no music great”
“poor customer service Coburg North”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | −11% | 273 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: ALDI Stores Australia is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
273 reviews of ALDI Stores Australia. Filter by what matters to you.
When ALDI compare in their catalogue their products with name brand equivalents and say the total is a lot cheaper they are not telling the whole story. Their products are really really inferior to use, to the name brand equivalents. No wonder that they are cheaper. Spend more in the end it's worth it to get something that does the job properly. Rob
I bought a pack of lamb shanks. Imagine my surprise when I opened the pack and they were not split in half like all the other supermarkets do. I was having guests, so I had to run out and get more that were split. The others wouldnt fit in my casserole dish, not even to sear in my pot. Utterly hopeless, wont be buying from them again. Its just a waste. Yes I covered in foil but they wont be the same as the others one and they wont cook the same. Am frustrated.
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Went shopping at aldi Nowra the manager here must be so incompetent this store most shelves times are half empty my wife went to ask a question to the manager he was so rude and abrupt to her if he cannot do his job in a professional manner GET OUT. Went there again as I like the coffee Aldi's 3 days no coffee not much of any coffee other shelves bare###
I shop at Aldi regularly, I’ve noticed the Sunbury store always seems half stocked, in most aisles,on any day of the week. Sometimes there are not even any bags in the grocery section. I also shop in Thornbury Aldi, near my work and their store is neat and fully stocked always. Just curious why the difference? Is it a staff shortage or is the growing population in Sunbury an issue. Which then beggars the question, why aren’t there two stores, like in Melton?
It’s such a shame that the customer service is almost non existent,shame on you for being so rude!
"Good, different" is the slogan, but my recent experience cannot be classed as good. I purchased a 50kg clothes dryer and understood I would have to somehow manhandle it into my car. I am an older woman and luckily found a couple of helpful men to help me load it in. Unfortunately when I got it home I saw it was damaged. I wanted to discuss the return procedure with a "real" person. There is no way to talk to anyone on the phone and when I tried to do an online query, I could find no way to bring up my issue. So dryer (now unpacked and harder to manage) back into my car, drive back to the store so I could talk to someone. I would have expected that, seeing as it was Aldi's responsibility to provide an intact item and replace this item, there may have been some sort of help. Again, no physical help, because Aldi staff are not permitted to leave the store. I did manage to get the dryer out of my car (at least gravity was on my side) and luckily I was able to obtain a replacement dryer, but then I had to wait until I was able to find a willing customer to help in the carpark. Thanks to the helpul gentlemen, no thanks to Aldi management who make the rules.
Creamy dreamy potato salad by the Fresh salad Co. (With use by date 20 Jan HO 7 01 17:01:00) My husband loves this potato salad and we have been buying it since around 6 months ago. However our latest purchase this January 2023 was a big let down for him. The potatoes are undercooked he let me taste a few pieces and I agree with him.
Quality of pre-packaged fruit and vegetables is generally just not as good as the other supermarkets. I find that with what you have to throw out, what looks like competitive pricing, quickly becomes significantly more expensive than the better quality of their competitors. It is very interesting that a couple of years ago, Aldi ran a marketing campaign showing how they had reformed and replaced the whole fridge of fruit and vegetables for some "shopper" and vowed to do better. They honestly have not become better. Great for non-perishables but not for meat or fresh foods.
Aldi new checkouts. If you don't have cash on you, you have no option but to use self-service checkouts. It was bad enough with bag checks made you feel like a thief. Now a computer stops self-service operations. Until bag check, grocery check, payment check. I was checked 4 times throughout purchase. A customer should feel welcomed throughout shopping experience, not feel like a criminal.
2nd time to aldi ever, to purchase a robot vacuum cleaner for the daughter. When I paid with a debit card from BOQ, they take that as a credit card and charge a fee. No other stores do this that I have been too
Hi everyone, read this article, about Aldi stores using card only checkouts. And people get stressed. You know what the problem is, with anything? People moan but go along with it. Why don't people not boycott these places, just for a while, and everything will change back to how we like it. No good whinging, action but not violence, that is what is required.
When I went to Aldi today, there was this female staff who was beside me organizing the stock and then she just wouldn't move over so I had to wait for her for a long time to do so to take a pack of biscuits. When I went to the checkout and paid for the items and was leaving the store, she yelled at me and demand to check my bag to see if I have stolen anything, causing a lot of people's attention, I just find this very offensive and rude as clearly, I wasn't the one at fault.
Prices are good, some lines are exceptional, but the whole experience is soured when you get to the checkout. Rude and impatient, see how fast they can push your shopping through! So fast that some items are sent flying onto the floor. Then it’s the customers fault for being too slow to grab the items as they shoot out. Please, some respect for both the products and the customers.
The only reason I selected two stars was because if I did not select any, I could not write this review! And the only reason I am on this page is because I have not been able to find another avenue to contact the local store. I am appalled as to how difficult it is to contact Aldi. 3 Weeks ago I visited Aldi, Kallangur store to report 3 trolleys that had been sitting at the back of the Kallangur Community Centre for over 3 weeks. It is now a further 3 weeks and the trolleys are still there Aldi does not deserve to have residents reporting abandoned trolleys. Please arrange to have these trolleys collected from 1480 Anzac Avenue, Kallangur - at the back of the Community Cenre.
Bought 4 charged 5 wine. Bought 2 charged 3 sprouts. I spend a lot of money at aldi. This is the 1st time I have checked docket throughly. How often does this happen. Roy. Shopped at Shepparton
ALDI Stores Australia is a supermarket chain dedicated to providing a diverse range of high-quality products at competitive prices. The company operates on a unique business model that prioritizes efficiency and cost savings, allowing it to offer an extensive selection of groceries, household items, and special buys that change weekly. ALDI's product range includes fresh produce, meat, dairy, pantry staples, and seasonal items, catering to the everyday needs of Australian consumers. Targeting budget-conscious shoppers, ALDI aims to deliver value without compromising on quality. With a commitment to low prices, the supermarket attracts a wide demographic of customers, from families to individuals seeking affordable grocery options. ALDI's straightforward shopping experience and focus on private-label brands further enhance its appeal, making it a popular choice for those looking to make the most of their shopping budget.
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