Customer service was very good friendly…
Customer service was very good friendly staff discounts are wild

ALDI Stores Australia is a supermarket chain dedicated to providing a diverse range of high-quality products at competitive prices. The company operates on a unique business model that prioritizes efficiency and cost savings, allowing it to offer an extensive selection of groceries, household items, and special buys that change weekly. ALDI's product range includes fresh produce, meat, dairy, pantry staples, and seasonal items, catering to the everyday needs of Australian consumers. Targeting budget-conscious shoppers, ALDI aims to deliver value without compromising on quality. With a commitment to low prices, the supermarket attracts a wide demographic of customers, from families to individuals seeking affordable grocery options. ALDI's straightforward shopping experience and focus on private-label brands further enhance its appeal, making it a popular choice for those looking to make the most of their shopping budget.
ALDI Stores Australia faces significant criticism from consumers, with a staggering 78% of reviews rating the company poorly. Many customers express dissatisfaction with the poor customer service, citing experiences of unhelpfulness and even instances of racial profiling.
Additionally, shoppers report issues with product quality, particularly with meat and other food items, leading to disappointment in value for money. While some people appreciate ALDI's competitive pricing and a selection of products, they often feel rushed during their shopping experience and frustrated by stock shortages. The layout of the online catalog has also received negative feedback, as it has become less user-friendly. Despite a few positive mentions of product variety, the overwhelming sentiment reflects a need for substantial improvements in service and product consistency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 273 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 1.3 | 4 |
| Oct 24 | 1.5 | 6 |
| Nov 24 | 2.6 | 9 |
| Dec 24 | 1.5 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.0 | 2 |
| Apr 25 | 2.0 | 2 |
| May 25 | 2.0 | 2 |
| Jun 25 | 1.7 | 3 |
| Jul 25 | 1.8 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 273 most recent reviews.
“great shop cheaper than Coles ,and quiet and peaceful ,no music great”
“poor customer service Coburg North”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | −11% | 273 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: ALDI Stores Australia is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
273 reviews of ALDI Stores Australia. Filter by what matters to you.
Customer service was very good friendly staff discounts are wild
After reading some of the negative reviews we totally disagree, mind you we are in W.A and we have been to many Aldi stores we find the fruit and vegetables vastly superior to that other two that have been milking customers for how many decades. Those "other two" have had more than 70% of continuous milking and now for the first time a good solid opposition called Aldi to give them a good solid kick in the "you know what". Sure their products vary from week to week but their essential products are regular and some of their staff are new at it ,but at least they have a job, in fact only last week talking to one of their staff members this person was very knowledgeable and as friendly as any in the "other two" mind you its been a long time between the "other two" only for convenience ..
The prices are saving me through inflation. Aldi at Findon, South Australia is always friendly, supportive and stocked up. Thank you for saving us low income earners.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Fishmongers/Salmon and pesto fish cakes absolutely delicious, nice and thick with pieces of salmon inside. Please do not stop having this item in your store. Blue Haven NSW. Thankyou.
This morning I went to Aldi, put through my groceries then realised my phone was missing with my cards and money in it, I had put it down somewhere in the store, with out saying I panicked, next thing the cashier said this man has just paid for my groceries $160 worth, I just wanted to cry, there are still some wonderful people in this world. I when went looking for my phone, a lady asked me was I looking for a phone, must have been on my face that I was panicking. She pointed out a man who had picked it up and was looking for me. After thanking him I went back to the checkout and the man was still there, I asked that we cancel his payment, his said that was not necessary, so I asked could I pay for his groceries, his answer was NO, have an early Christmas present. What a wonderful man.
I would recommend you go to Aldi because it has cheap products, and is better than Coles, Woolworths, Drakes, etc. 😁😁😁
I wouldn't recommend shopping with them because they sell dodgy products and they are more expensive then Coles or Woolworths so I would recommend buying your groceries from either Coles or Woolworths.
its an awesome store with cheap products that are tasting way better than Coles, Woolworths and drakes etc. the people serving are kind friendly and very understanding! however if you want more people to go there i reckon you should add online orders! if there where online orders we would buy way more than we already do and we are very busy so an online order would be very useful! so i hope to see online ordering soon!
ALDI’s online presence is hopeless. Their website is useless. Typed in “ Chicken breast Fillets” and then “Chicken Breast” and it came up with 2 varieties of chicken flavoured biscuits!!! I wanted the price of a pack of chicken breast fillets as I am a comparative shopper! But I got nowhere … just wasted my time and got frustrated. ALDI really needs to improve their website to make it user friendly and informative for customers. At present their website reflects a very minimalist approach to dealing with customer enquires, particularly in 2023!!!
My mum brought her Christmas tree from Aldi's the last year and I thought it was absolutely beautiful so I decided that I would get a pre lit one I brought at home and I opened it and I said it up straight away the tree is absolutely gorgeous it is everything I've ever wanted in a tree I love the mixture between the pine and the fake tree it is absolutely beautiful and I love them all to colour functions with the lights it's everything that I've ever dream of and and I can't wait to actually decorate it and get it set up so thank you out is so much for making a really good tree and staff you're so helpful
Such amazing customer service from Manny at your Aldi Edgewater Marribynong Vic He was so polite attentive & extremely patient with every customer especially the elderly engaging with each new customer that he served I noticed. A very positive shopping experience Thankyou
I just love Aldi💖‼️ Since Aldi first opened its stores in Oz, I have saved thousands over the years. Yes, there were times when I missed out on some Special Buys but that's a small price to pay. Aldi certainly has given Coles and Woolies a run for their money and it is only thanks to Aldi that both Coles and Woolies started to drop their prices. I also love the coin trolley system used by Aldi. One will never see dumped and abandoned Aldi trolleys on footpaths, in parks, creeks, etc. etc. but cannot say the same for Coles, Woolies and IGA shopping trolleys. I will remain a loyal Aldi customer. Thank you Aldi - you certainly are GOOD & DIFFERENT 👍😄💜
I have shopped in aldi all around sydney and I love their products and prices, but my issue is they have changed the cat food it is 5 portions for $4.99, my cats only eat this but they don't like the new product they refuse to eat and this is happening for the last 2 days, I'm giving them can food and other foods from the aldi fridge but still no success, i went to 3 aldis close to my house due to lockdown I can't go any further, I was hopping one of the aldi's had some of the old bach. Is anyone else having the same problem, if so please add to this review and it may help bring back the old cat food. Thank you.
Aldi Noosa is a fantastic store with great choices. I live about 20 minutes away in the hinterland but will always drive to Aldi for the quality and great tasting products only Aldi can do. Today I tried the melt in the middle canstar fish cakes which were excellent. My husband loved the ready made fishmonger seafood salad mix .The tiramisu dessert was yummy and beats the last 2 I have tried in Noosa restaurants. I am writing this review because After tasting these items, I appreciate the quality of what Aldi offers and reviews should not just be written when we have negative experiences.
I was assisted in the Rockingham Aldi store by a store Manager called Matthew. He gave me excellent service and was courteous, polite and knowledgeable. I noticed him assisting other customers in the same calm manner. I was looking for decaf coffee which unfortunately was unavailable at the Rockingham store. Matthew showed me where it would normally be and the colour lid to look for. I would like to commend his customer service skills.
I have done all my shopping at Aldi for years and have nothing but good words for them. Everything is always fresh in our stores and we have never experienced any faults in any electrical items we had bought over the years or anything else. The only negative story I have is the detergent bottles. They have changed the quality of plastic bottles to a more flimsy bottle,I find it’s more harder to hang on to and more easier to drop. I have osteoporosis in my thumbs and fingers which makes it hard to grip the bottle and I think putting a handle on these bottles would make it so much easier for all of us out there with this disease Thank you Dianne
ALDI Stores Australia is a supermarket chain dedicated to providing a diverse range of high-quality products at competitive prices. The company operates on a unique business model that prioritizes efficiency and cost savings, allowing it to offer an extensive selection of groceries, household items, and special buys that change weekly. ALDI's product range includes fresh produce, meat, dairy, pantry staples, and seasonal items, catering to the everyday needs of Australian consumers. Targeting budget-conscious shoppers, ALDI aims to deliver value without compromising on quality. With a commitment to low prices, the supermarket attracts a wide demographic of customers, from families to individuals seeking affordable grocery options. ALDI's straightforward shopping experience and focus on private-label brands further enhance its appeal, making it a popular choice for those looking to make the most of their shopping budget.
This profile hasn't been claimed by the business owner.