ALDI Stores Australia is a supermarket chain dedicated to providing a diverse range of high-quality products at competitive prices. The company operates on a unique business model that prioritizes efficiency and cost savings, allowing it to offer an extensive selection of groceries, household items, and special buys that change weekly. ALDI's product range includes fresh produce, meat, dairy, pantry staples, and seasonal items, catering to the everyday needs of Australian consumers. Targeting budget-conscious shoppers, ALDI aims to deliver value without compromising on quality. With a commitment to low prices, the supermarket attracts a wide demographic of customers, from families to individuals seeking affordable grocery options. ALDI's straightforward shopping experience and focus on private-label brands further enhance its appeal, making it a popular choice for those looking to make the most of their shopping budget.
ALDI Stores Australia faces significant criticism from consumers, with a staggering 78% of reviews rating the company poorly. Many customers express dissatisfaction with the poor customer service, citing experiences of unhelpfulness and even instances of racial profiling.
Additionally, shoppers report issues with product quality, particularly with meat and other food items, leading to disappointment in value for money. While some people appreciate ALDI's competitive pricing and a selection of products, they often feel rushed during their shopping experience and frustrated by stock shortages. The layout of the online catalog has also received negative feedback, as it has become less user-friendly. Despite a few positive mentions of product variety, the overwhelming sentiment reflects a need for substantial improvements in service and product consistency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 273 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 1.3 | 4 |
| Oct 24 | 1.5 | 6 |
| Nov 24 | 2.6 | 9 |
| Dec 24 | 1.5 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.0 | 2 |
| Apr 25 | 2.0 | 2 |
| May 25 | 2.0 | 2 |
| Jun 25 | 1.7 | 3 |
| Jul 25 | 1.8 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 273 most recent reviews.
“great shop cheaper than Coles ,and quiet and peaceful ,no music great”
“poor customer service Coburg North”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | −11% | 273 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: ALDI Stores Australia is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
273 reviews of ALDI Stores Australia. Filter by what matters to you.
Had a trolley full scanned at ADI Victor Harbor but when it came to pay their eftpos system didn’t work! Had to abandon my trolley load and leave! Half an hour of my life I won’t be getting back!
I love shopping at Aldi and in the past have enjoyed browsing the online catalog to see what amazing items were available but the layout has changed and now I won’t look at it, I have been alcohol free for 13 years so there’s absolutely no need for me to see what alcohol they are selling. While scrolling through the catalog their alcoholic drinks are randomly placed with everyday food items. As a result I don’t look at the online catalog anymore which saddens me as I enjoyed seeing what they had to offer. So I only know what specials they have when I go into a store. Other supermarkets have a separate section for this. Please consider changing how your online catalog is done.
the reason i shop at aldi is because the price gouging going on that the bigger supermarkets is so bad. Aldi does have good prices. But every time i shop there i feel it is such a rush to get through the store, and the pay counters are always so hectic
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What I don't like about Aldi is that every time a great product is introduced, they only stock it for a short while then it gets discontinued ! The Italian Ravioli's "specially selected "Aldi trade mark are a great product, highly consumed by customers and after a few months they are now no longer available, Please bring them back as my entire , extended family love them as I'm sure many many more customers also do .
Aldi, clean up your stores, more precisely clean up the outside, those trolley boys are walking around doing nothing, they don't have to walk around collecting trolleys, they are there already in the trolleybay, ready for them, so what do they do with their time? Absolutely nothing, the parking lot is a disgrace most of the time, even yesterday in the TINGALPA aldi the shop was empty, because there was virtually no food, they had to throw out most of it due to power outage, so why are the bins outside once again overflowing with garbage, it is also on the ground, do better Aldi, because once again it looks like crap..
After years of shopping at the Leopold store I have overall found Aldi to be fine, the staff are usually helpful on surface level information but don't expect them to remember your face and don't take a bag in while they're busy because you might end up being treated discourteously by one of the staff. It's too difficult to do their job without using store policies to waste peoples' time intentionally in my recent experience. Aldi's website's complaints system yields no response and merely serves as a voluntary motivations list. I'll keep shopping at this store with a better gauge of the environment entering into the holiday season but keep your guard up when dealing with the cashiers, they aren't your friend and they seem to condone hiring people that will take an opportunity to flex some minor authority over you to vent their frustrations in both active and passive aggressive manners when you're both co-operative and innocent without an acknowledgement let alone an apology for the insult or inconvenience.
I do like shopping at Aldi but I hate the check service, it makes me cringe, it always has and wish they would take the pressure away from customers and stop the staff from just shoving everything at you and give you time to pack the bags and leave the counter before having to make payment. You can feel it makes the staff, you and the next person uncomfortable with each other that close trying to pack groceries, especially if there’s also children.
I wanted to buy a product from Aldi but didn't see it in the store. When I looked online it said there is still stock. I can't call Aldi to ask if that's true and a 30-minute drive is too far to find out. Why has Aldi made it so you can't call them? I decided to buy the same item from another store.
I like the Aldi adds on TV, good, different. What I feel Aldi could review is the store temperature, the open shelf fridges make for a very cold instore experience. The options are great, however it's very difficult to enjoy and browse without feeling overwhelmed by the cold temperature. Most staff are approachable and freindly, however they could work on there attitude towards customer service and be willing to stop and listen to customers. Make adjustments to shelf packing when the store is busy. Very difficult to move through store when packing boxes are in the middle of the isle. Aldi Dickson Street Morayfield Qld is my favourite store, they have the smaller trolleys which are easier to use, pack, unpack manoeuvre in store. Car park is clean and tidy.
Why are there no self serve checkouts? I prefer to bag my items as I go and the servers at Aldi are always rude and most days I really don’t want the unnecessary interaction with someone I don’t want to talk to especially when they’re rude. Pretty much everywhere has self serve checkouts now and it’s seems strange Aldi doesn’t and they are so far behind. I’m not one to leave bad reviews but I’m quite bothered by this as it is causing me to not shop at Aldi anymore.
Have recently been shopping at Aldi for first time, as it is closest to my Airbnb. A few products have been good, but some dishes eg scallop and prawn pots had tough and tasteless seafood, despite being careful not to overcook. Tinned ‘medium salmon’ was fatty, with a lot of skin and tasted poor in salmon mornay. Given the time and money it would take to work out good versus poor products I won’t continue to shop there.
Aldi is Great for some products, but now they have both increased their prices, AND LOWERED QUALITY of Frozen meals. The green chicken curry now has 1/2 the chicken and vegetables, so is no longer worth buying since the change to the new labels. Same Great recipe, but now it is no longer an affordable meal, it is merely an expensive Snack
Go into Aldi's to shop don't have a coin and I don't have a Aldi's supermarket coin so I go to the cashier ask if she can give me a key she says sorry I can't you have to buy one I don't want another one I loose them ( yes I know it's my responsibility not to loose them ) so I buy one do my shopping I have nothing against the store for food go out to car park put my shop into car. No trolly bays for Aldi trollys this has happened to me quite often why are there no close Aldi bays for trollys now I've paid n now wasted another Aldi Coin that I had to leave in the trolly this is not good enough it's not looking after there customer why we have to get a Aldi coin and pay for that all the time is shocking you make enough money off us Aldi surly you could do something like not having to pay for Aldi's coin not a happy customer
My shopping in Aldi is on the whole fair to good,it would seem though that it is very important for customers to check the use by dates.my latest experience was when I bought a loaf of wholemeal sliced bread there was no use by date on the tie tab and I did’nt notice until I arrived home.
I live in a small town in nsw , a guy was at the checkout simply because he didn’t have a dollar coin for a trolley but he had notes . I like shopping at aldi because of their low prices but they need a token dispenser machine that dispenses change after buying a token near the trolley bay so people can put money in , get a token for the trolley which would be beneficial to not only Aldi but the customers as well.
I use to drive for MWP TRANSPORT which is pace farm eggs,aldi market their eggs as lodge farms,people claim free range and barn laid,not once while driving for pace did i ever see a free range chook,
I Love Aldi BUT the Aldi Store in Alexandra Hills not that impressed with. Today went shopping and could not find one cleansing wipe for customers thruout the Store. ??? When I asked about the importance of sanitizing at the moment and dealing with Trollies etc. Was told by the checkout that it's all a hype!! When I asked where was all the stock for wipes and sanitizers guess what I was told? Lol Sold Out. Is this for Real???? Honestly see to this Aldi.
ALDI Stores Australia is a supermarket chain dedicated to providing a diverse range of high-quality products at competitive prices. The company operates on a unique business model that prioritizes efficiency and cost savings, allowing it to offer an extensive selection of groceries, household items, and special buys that change weekly. ALDI's product range includes fresh produce, meat, dairy, pantry staples, and seasonal items, catering to the everyday needs of Australian consumers. Targeting budget-conscious shoppers, ALDI aims to deliver value without compromising on quality. With a commitment to low prices, the supermarket attracts a wide demographic of customers, from families to individuals seeking affordable grocery options. ALDI's straightforward shopping experience and focus on private-label brands further enhance its appeal, making it a popular choice for those looking to make the most of their shopping budget.
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