Stephen Hall was very kind and helpful…
Stephen Hall was very kind and helpful in providing assistance

Apex Learning is an online education platform that specializes in providing a wide range of Continuing Professional Development (CPD) accredited courses. The company offers over 2000 courses that are QLS endorsed and Ofqual regulated, catering primarily to individuals seeking to enhance their skills and qualifications in various fields. Customers include professionals looking to gain certification and organizations aiming to support their staff's development through accredited training. The platform features a user-friendly interface where learners can access courses in subjects such as health and social care, nursing assistance, and teaching assistance. Apex Learning also provides additional benefits, including lifetime membership, free access for a family member, and 24/7 learner support, ensuring that users have the resources they need to succeed in their educational pursuits. With a commitment to quality and accessibility, Apex Learning aims to meet the training needs of both individuals and businesses in a competitive job market.
Apex Learning receives high praise for its extensive range of courses and the quality of service provided by staff, particularly Stephen Hall, who is frequently mentioned for his prompt and helpful assistance. Reviewers appreciate the detailed and informative course content, which many find beneficial for professional development and accreditation.
However, some customers express dissatisfaction with certain course materials, describing them as poor and not worth the investment. Complaints also arise regarding the lack of refunds for unsatisfactory courses, particularly when purchased through third-party platforms. Despite these criticisms, the overall sentiment remains positive, with a significant majority of users recommending Apex Learning for its supportive service and valuable educational offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 165 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 3 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 4.4 | 7 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.7 | 3 |
| May 25 | 3.7 | 6 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 165 most recent reviews.
“Overall I am extremely satisfied with the course and customer service”
“Poor pictures and bad customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 2.8 out of 5 (fair) | 0% | 165 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: Apex Learning is #4 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 2.8).
165 reviews of Apex Learning. Filter by what matters to you.
Stephen Hall was very kind and helpful in providing assistance
the Guy named Stephen Hall, literllay is very well mannered God bless him anwser to mu query within no time and help resloved my issue quickly.
Agent Stephen Hall was very helpful
I found the course informative and easy to follow, great value for money, good communication, Apex Learning has a wide variety of courses to choose from.
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Stephen Hall responded to my concern promptly and offered a solution.
I have recently started with my learning journey with Apex Learning and it's been fantastic so far! I have completed 2 courses and more to come!! Recommend to all those new to learning and those who want to improve their employability
I was treated in a very good and professional way, quick response to problems with the website and my connection, very helpful gentleman sent the answer for me because the server was returning me to the beginning of the final exam, I am very, very pleased and grateful, thank you very much Stephen Hall. for your help
Scammers. Cancelled my subscription march last year and they have charged me twice since then..first time PayPal refunded me. And just put in another claim today, twice these scammers have confirmed I was cancelled. Once I could forgive as a technical issue. But not twice Update 10/12/2024. I have had an update via email from Steve Hall using the classic "cancel the paypal dispute and we will refund you". Do you think I am stupid? This method is only used by scammers. AVOID AT ALL COSTS.
Whenever I have contacted Customer support for advice, I always seem to drop on Stephen Hall. Stephen has been fantastic in getting everything sorted for me. It has been a pleasure to deal with him.
I’ve recently started with my learning journey with Apex Learning and it’s been fantastic so far! I have so far completed 2 courses and more to come!! Recommend to all those new to learning and those who want to improve their employability
Great Experience. I highly recommend Apex Learning. The course was well structured and someone was always on hand to provide support, advise and assistance in a helpful and friendly manner throughout the course.
I just completed the Phlebotomy Course and it was a fantastic experience. The course was well organized, blending theory with practical skills. I appreciated the user-friendly online platform, which allowed me to learn at my own pace. The interactive simulations, helped built my confidence for real-world applications. Overall, it exceeded my expectations and deepened my interest in healthcare. I highly recommend it to anyone pursuing a phlebotomy career!
I've just finished Transport manager course from Apex Learning. I liked this course because it was full of interesting useful information, which raised up my knowledge. You can study at your free time which is convenient. I will continue to learn related courses and I hope I find a job in transport sphere.
Course was great value. The module was easy to load and to follow. The delivery of the information was clear and the tutor who wrote and delivered it was very knowledgeable. I handed my first assignment in and it was marked very quickly which I was really delighted with.
I am currently studying for an HLTA course with Apex Learning, and was impressed on the website with all that was covered in the curriculum. I found this course via the Reed recruitment website and checked the Trustpilot's reviews to make sure it was legitimate and of good quality. Therefore, I enrolled with this provider but I am now seriously regretting my choice. From the moment I received my coursework, I noticed that the introduction and subsequent documents were "copy-paste" jobs from several different sources, as the documents are all in different fonts, switching from American to British English, referring to certain skills as "customer service/satisfaction" (this is in an education setting) and throughout the lessons, there are typos, unfinished sentences and passages repeated one after the other (and not for reinforcing purposes, just poor syntax). It looks, in short, quite unprofessional and poorly put together. Find another provider if you can.
The supporting materials are helpful, and provide a useful starting point for self-study. Be aware that it really is fully self-study, but if you get stuck on anything then the support staff at Apex are quick to reply and help point you in the right direction. Overall, a good course that has really helped me grow as a teacher over the past 10 months.
I came to discover APEX LEARNING very recently. Amazing, a wonderful journey to keep on extending my knowledge via the many courses offered by APEX LEARNING. Special thanks to Parker Gill whose assistance throughout my journey with APEX LEARNING remains indispensable. WELL DONE APEX LEARNING KEEP UP YOUR GOOD WORK
Very easy access to courses. Great customer service. Courses are very informative and had a good content. Customer service is also great I have quickly respond and help from Sebert Oswin. Thank you
The Adult Nursing Diploma Course was more than what I bargained for as it provided me life skills and necessary information needed to pursue a career in Health and Social Care while empowering me with the necessary skill needed to care for my loved ones in their old age. GREAT COURSE for those who truly care
Apex Learning is an online education platform that specializes in providing a wide range of Continuing Professional Development (CPD) accredited courses. The company offers over 2000 courses that are QLS endorsed and Ofqual regulated, catering primarily to individuals seeking to enhance their skills and qualifications in various fields. Customers include professionals looking to gain certification and organizations aiming to support their staff's development through accredited training. The platform features a user-friendly interface where learners can access courses in subjects such as health and social care, nursing assistance, and teaching assistance. Apex Learning also provides additional benefits, including lifetime membership, free access for a family member, and 24/7 learner support, ensuring that users have the resources they need to succeed in their educational pursuits. With a commitment to quality and accessibility, Apex Learning aims to meet the training needs of both individuals and businesses in a competitive job market.
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