APT River Cruises & Tours specializes in providing luxury travel experiences through all-inclusive tours, cruises, and rail journeys tailored for Australian travelers. The company offers a diverse range of travel options, including small ship cruises, guided tours, and rail adventures across various global destinations. Customers can explore iconic landscapes in Europe, Asia, Africa, and the Americas, as well as Australia and New Zealand’s unique attractions. The company focuses on creating seamless, comfortable travel experiences that allow guests to immerse themselves in different cultures and environments. APT River Cruises & Tours caters to discerning travelers seeking adventure and relaxation while ensuring high standards of service throughout their journeys. With an emphasis on unforgettable memories, APT's offerings are designed for those looking to discover new destinations with ease and luxury.
Reviewers consistently praise APT River Cruises & Tours for their excellent service and high-quality cruises. Many highlight the first-class organization and the dedication of staff, such as Rachel Mack and tour directors like Roneil and Spencer Scott, who go above and beyond to enhance the travel experience.
The boats are described as fabulous and well-maintained, with excellent food and informative itineraries that showcase beautiful destinations. However, some customers express disappointment regarding the limited bar hours and the need to switch ships due to low water levels, which affected their overall experience. Despite these minor complaints, the majority of feedback reflects a strong satisfaction with the overall cruise experience. Overall, APT River Cruises & Tours receives a positive sentiment from its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 9 |
| Sep 24 | 4.3 | 11 |
| Oct 24 | 4.1 | 22 |
| Nov 24 | 5.0 | 9 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 8 |
| Feb 25 | 4.8 | 4 |
| Mar 25 | 4.8 | 27 |
| Apr 25 | 4.9 | 23 |
| May 25 | 4.5 | 62 |
| Jun 25 | 4.4 | 78 |
| Jul 25 | 4.6 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had many questions and requirements which she dealt with in a friendly, helpful manner whilst remaining professiona...”
“A cruise "on the cheap"”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | +3% | 999 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: APT River Cruises & Tours is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 4.1).
500 reviews of APT River Cruises & Tours. Filter by what matters to you.
Would recommend this company to anyone thinking about a River cruise. Well organised don't have to book excursions they are all included with great guides and tour directors are amazing. Just completed our 6th river cruise with them and are going again in a few weeks. So professional .
APT supply a holiday experience which is of the highest quality. Their staff on board the river cruise were extremely pleasant and helpful. The tour director did a lot of research on the destinations so that we were well informed throughout. Food good, wine etc at meals plentiful. This is our third APT river cruise. Would recommend them
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The cruise director was excellent and communicated with all the passengers clearly. He worked really hard. The dining staff were courteous especially Jeff,Tin. Carrie and serial. The chairs in the dining room were not suitable and many guests carried cushions to the dining room to use. The presentation of the evening meal were excellent but the menus lacked imagination and the meat course were repetitive. The salads at the lunch time buffets were the same each day, while the warm station food was not quite hot enough. Breakfast was good but the scrambled eggs, bacon and other hot dishes were cold as there was no hot plate under them. I think as most of the passengers were elderly some of the trip were really too difficult for many of them. The trip to the farm with a and music was excellent as was the evening cruise in Budapest. All in all we enjoyed our trip but not as much as our dirt trip.
The cruise manager, and his assistants were excellent. Stephen was knowledgeable, helpful and unfailingly cheerful. The crew were all super-friendly and jovial, as were our fellow passengers. The ship was immaculate, and our cabin was fine. The Croatian coast is stunning, and our guided tours were enthusiastically guided and so worthwhile. The food was good, but the only aspect that for me rated 4*. I am not sure why but it didn't match up to our previous APT cruise on the Danube.
Food was excellent; overall appearance of ship very good; cabin far too small; cabin staff (Angel) very good; tours OK but too long and started too early; staff mainly very good except for assistance when vessel moored alongside others; lack of menu for McGeary pub visible alongside main menus;
The cruise was very good and the tours excellent, The only criticism is the breakfast hot food was between luke warm and cold and no egg chef, we had in other years. Addisonlee driver on our return journey was in my terms was very poor, his driving was not good and constantly speeding especially in 30 mph areas. Out tour guide was 1st class in every way, full marks.
excellent tour director Tran Khanh Long and all the local guides. Long was with us from the very start to the very end and his professional organisation, presentation, and attention to detail was amazing. All guides general and local knowledge was amazing.
The tour was punishing. Had to get up at around 05.00 each day; sometimes 04.00. Interesting but not relaxing. On last day, sandstorm over Luxor caused us to miss BA flight to London. Local rep insisted we re-book BA flights for next day and pay for them ourselves. Still trying to recoup money. Needless to say, it is not forthcoming and neither has an apology been given
The trip was extremely well organised from start to finish & the crew on the riverboat went out of their way to ensure the comfort of passengers & attend to their every need. The food & service were excellent & we thoroughly enjoyed the experience.
The cruise part was excellent, with great food and good trips out. The hotels selected were variable with some just tired, some having no hot water (Ranthambore), or engineering works at night and lacking some general cleanliness (Clarks Shiraz). The train elements were just endurable, with closed curtains so no view and dodgy toilets. The Taj Mahal was of course excellent. No transfer was booked from Delhi airport, our fellow passengers managed to resolve by phone but we were stranded for 90 minutes or so. With the 40° heat and 90+ % humidity, we could have done with a little more downtime. Probably a few too many trips to carpet sellers, gem sellers, marble sellers etc. as well. There were many good points too, but nothing like as good as our previous experience on the Vietnam / Cambodia tour. Laxmi Villas lunch was nice and the Gandhi museum and garden was a highlight.
Excellent managers and staff, very good hotels and first class boat made a very good holiday.
From the start to the finish we never stopped smiling, the cabins were cleaned everyday, the food was different to what we would normally eat but we always found something for our tastes. The entire staff from The Hotel Manager to the staff we never saw, looked after us entirely throughout our journey. We would not hesitate to go on an APT trip again.
I have actually lowered my review score in the light of poor customer service and derisory loyalty incentives for previous passengers. In general the tour experience we had was as expected. The tour staff and hotels in Cambodia and Vietnam were good. The food on the boat was as we expected. The main gripes were probably due to our age, we were 15-20 years younger than most people on the trip/boat. *The gym on the boat, if you are interested in that, sub par. Cheap badly functioning multi-gym and no other weights/resistance equipment or spin bikes. *The cruise excursions were quite repetitive & not great - many village houses were visited. We rushed round the Cu Chi tunnels and were not allowed to watch the introduction film, until someone insisted. The shooting range was also out of bounds to us for some reason … *The cruise onboard entertainment 🥺, how many times can you listen to a pianist playing, “how much is that doggy in the window?” Or watch the chef carve fruit. Many missed opportunities here to easily enrich the cruise experience. I did try to feed this back in private messages to APT - to allow them to address or respond, however their system of dealing with feedback is shambolic to non existent. Eventually I emailed the CEO about the promised loyalty discount code which never arrived, after a month of unacknowledged emails. The sales director has apparently now forwarded my emails to customer service … Really these are the lengths you have to go to! The moaning points are relatively easily dealt with - if they are heard by APT. But they aren’t interested in feedback.
We have just returned from this river cruise. The staff made this cruise a real pleasure. Would definitely recommend APT
Throughly enjoyed a well organised holiday, with plenty of different experiences to enjoy. An exciting journey and well worth the cost
APT River Cruises & Tours specializes in providing luxury travel experiences through all-inclusive tours, cruises, and rail journeys tailored for Australian travelers. The company offers a diverse range of travel options, including small ship cruises, guided tours, and rail adventures across various global destinations. Customers can explore iconic landscapes in Europe, Asia, Africa, and the Americas, as well as Australia and New Zealand’s unique attractions. The company focuses on creating seamless, comfortable travel experiences that allow guests to immerse themselves in different cultures and environments. APT River Cruises & Tours caters to discerning travelers seeking adventure and relaxation while ensuring high standards of service throughout their journeys. With an emphasis on unforgettable memories, APT's offerings are designed for those looking to discover new destinations with ease and luxury.
This profile hasn't been claimed by the business owner.
