1 review

Feb 25, 2024

The tour was well organised and very…

The tour was well organised and very enjoyable.

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Marilyn

1 review

Feb 22, 2024

Already filled in the questionnaire

Already filled in the questionnaire, but I will say our experience on holiday was excellent, helped by having professional and informative guide and driver.

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Jackie

1 review

Feb 21, 2024

Everything was so well planned

Everything was so well planned. There was a wide selection of visits, expeditions and adventures, even different methods of transport. The tour leaders were very knowledgeable and spoke good English. The tour director was always available, and keen to help in every possible way. The hotel manager on the boat treated every one of us as his own family. The staff were exemplary.

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George R

1 review

Feb 21, 2024

Mekong river cruise.

The whole package was 5 star. I cannot praise the river boat staff, local guides and the cruise director more highly. The hotels used by APT were excellent. All daily tours were professionally run. The only point that did not sit well was the fact that fellow passengers were offered half priced suite upgrades due to availability onboard. Having paid the full price in the UK we felt as if we had been cheated. No offer of reducing our price was given! Thanks for your reply however, could you read the last part of my original review and comment on your discounting policy.

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Christine

1 review

Feb 21, 2024

Very good

Very good, but tiring due to distance and heat.

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Cheri

1 review

Feb 21, 2024

fab experience

Excellent organisation. Service, food and cabins all excellent. It is obvious in SE Asia sector that APT are looking after their staff. Our tour guide Long was the best I've ever seen. Professional knowledgeable and most importantly a thoroughly good person.

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Richard Blackford

1 review

Feb 19, 2024

Quality of guides and excursions while…

Quality of guides and excursions while on the boat were not best quality or very imaginative. I had constant stomach problems while on Mekong Serenity and would suggest crew look into quality of drinking water served with meals. The Halong Bay boat was at best three star and should not be sold as luxury. Staff were very helpful and kind.

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MR H MIRA

1 review

Feb 15, 2024

Excellent costumer experience!

My vacation started from the moment APT help me with my booking and arranged the dream trip.

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Alastair Grant

1 review

Feb 15, 2024

Well organised, good value for money!

Well organised, good value,excellent guides. Overall a very good experience. Would have awarded 5 stars except final hotel in Saigon did not have a pool which was disappointing.

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Linda

1 review

Feb 14, 2024

A 5* Experience

Every part of our journey was 5*, from the initial booking in 2019 to stepping off the plane at Heathrow. The staff on the boat and in the hotels were exemplary, and the itinerary well planned and executed, covering a variety of interesting places and cultures. We had a range of tour guides throughout our tour - all were excellent, each sharing their own personal stories.

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Josie

1 review

Feb 9, 2024

17 Day New Zealand Wonderland

Early starts every day were tiring towards the end. Guide and bus driver were very helpful. I would suggest distances driven on south island are shortened with longer breaks. Hotels, Copthorne BAy of Islands, Bay of Islands and the Te Waonui Forest Retreat were particularly memorable. DUCK tour in Rotorua, Haast river jet boat ride, 4WD drive around Lord of Rings sites in Queenstown are to be recommended. Unfortunately my husband caught Covid during the tour and struggled with the tour on the South Island

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Sally

1 review

Feb 9, 2024

Magical tour of New Zealand

Extremely comprehensive tour of North and South Island packed into just 2 weeks. Tour manager Tyron and driver Andrew gave excellent insight into the Māori history and that of the country very knowledgeably. Lovely company on the coach and excellent food and accommodation throughout (except Queensland when both the bar and restaurant were not open in the evening!). Masses of interesting stops, whether on the schedule or not, and everything extremely well organised and researched. Loved it.

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TG & D Coles

1 review

Feb 5, 2024

There is always a plan"B"

At home the night before our holiday was due to begin we received a text message from the airline cancelling our early morning flight and rearranging for mid morning. In the departure lounge only to be told our new flight had been cancelled. The airline had booked us onto a flight the following day which would result in us missing our Christmas Markets River Cruise. Telephoned APT who swung into action and booked us on a flight early the following morning from another airport and rearranged transport from Amsterdam Airport to take us to the ship at its first port of call. The chauffeur being instructed to stay with us until the ship arrived an hour and half wait. We made our own way to the new airport and subsequently made a successful claim for compensation and additional expenses from the Airline. Greeted on board like long lost friends, taken to our cabin ready to set sail and lunch. All going well for our first port of call then at the evening briefing we were told that there were problems with river levels rising and we would not be able to travel along the river Moselle to Cochem, subsequently coaches were booked to take us to our destination and return to the ship. Continued our journey along the river Rhine calling at ports as per schedule until we could go no further due to ever rising river levels. This meant that we were unable to return a relocated ship in time for lunch so APT kindly gave us €25 each for lunch. Returning to the ship we were advised that it would not be going any further so our final leg of the journey to Basle would be by coach and we would be staying in a hotel for our final night. We were given a voucher to use on the tram network enabling to visit Basle Christmas Markets with ease. Transfers to the airport after lunch allowing us an extended stay in Basle. Yes APT always have a plan "B" it may make for a few headaches for the Cruise Directors and other members of staff but at the end of the day an enjoyable trip with good food, pleasant company and plenty to talk about we we got home.

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J Price

1 review

Feb 1, 2024

Tour guide was fantastic

Tour guide was fantastic. Food was nice on the cruise but the boat is a bit dated and I don't like the 4 berth element having to cross through boats and smelling the fuel and being disturbed by boats leaving and docking at your bedroom window. Was too cold to use the pool but overall was a lovely trip. Itinerary was so full on that we couldn't have a day to relax but the sites were definitely worth visiting. Staff were really great and helpful and polite.

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Jan Jones

1 review

Feb 1, 2024

New Zealand get away

Great tour director and driver

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Mr Robert Feasey

1 review

Jan 26, 2024

Excellent tour guide and driver

Excellent tour guide and driver. Excellent hotels with ideal locations. Good range of excursions.

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Carol Holborn

1 review

Jan 23, 2024

Excellent service from Claudette who…

Excellent service from Claudette who really went out of her way in helping us book our holiday. A big thank you!

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Melissa

1 review

Jan 18, 2024

Nightmare on River Rhine

We were on the APT Budapest to Amsterdam Christmas Cruise Dec 23 to Jan 24.. it was truely horrifying and more like a reality television show of survivor!! We had been informed prior to the cruise that the ship would be changing halfway due to water levels but that would be the only change… we agreed that would be fine. Like everyone we had a tough year and save hard for this holiday.. We were on the lower deck cabins so immediately noticed the horrendous noises the toilets make when flushed… as we were at the bottom of the boat we heard toilets flushing all night and day… they sound like an aircraft going over head… The Christmas decorations were a few red ribbons suctioned into the window.. no Christmas tree it was awful.. Christmas night a woman poorly dressed as an angel sang some horror songs with her accordion.. it was heart breaking. Due to heavy rain the rivers were rising.. I’m aware the other companies of river cruises stayed in Vienna due to safety and welfare of passengers… not APT they stated they had to hurry out of Vienna or we would be stuck there! Instead we were stranded at a nowhere town sitting on flooded waters unable to go anywhere…I asked why couldn’t we have stayed at Vienna as I would have left the cruise …. The director stated other ships had cancelled but APT didn’t want to give refunds and loose money by passengers leaving… By this time everyone on the ship started coughing and it well know that some passengers had Covid and even boarded at the beginning with Covid… pretty soon everyone was sick and stranded!!! APT continued with Buffett food with everyone coughing over it… I pleaded with the receptionist to hand out masks and ask people to use to them but she said the mask cost money and APT would not provide them… I sent emails daily to APT begging for help but as it was Christmas everything was closed. I was told if I left the ship I would not get a refund unless it was approved … we rang emergency APT but they too were not interested and didn’t know anything about being stranded… The director decided to hire buses and bus 150 Covid passengers 6 hour round trip to a village we could view it for 30 minutes…. I was in tears. The next day they decided to risk the waters to get to the next boat… again 8 hour bus ride full of sick passengers to get to Frankfurt… I told the tour guide I was too sick and had to wait on the bus 3 hours while other did a tour. I was throwing up and had a fever but the tour guide said there was no first aid help and wait until we got to Frankfurt… I was so sick I couldn’t stop crying. We got to Frankfurt on a bus of coughing sick people..I went straight to my cabin. I reported to the director I was very ill and needed a taxi to go to hospital …. He took it upon himself to call the ambulance. Two German ambulance officers were screaming at me saying saying if I’d been sick for 8 hours prior it wasn’t an emergency and get my own way to hospital. The director just sat there and didn’t say a thing. I then wave down a taxi and went to hospital… my lungs had to be flushed due to Covid so I spent the night there. The director or APT did not enquire about my health it even if I made safe to hospital. I returned to the ship and slept for 3 days. I had other passengers bring me drinks and food … the cruise director avoided me for the rest of the cruise… APT stated if I got off the ship at Frankfurt they would refund me a few days but by this time I was too sick to go anywhere… As the ship was going into dry dock as they ran out of supplies they did not restock… there was no English tea, hot chocolate and apparently a lot of alcohol was not restocked.. On the farewell night Staff stated they were on their 6th Hotel manager in a year that’s how poorly APT are run. We spent $24,000 for this experience … we didn’t get too see anything on the itinerary.. it was more of a sickness bus ride… I’m only 50 year old and always in good health ! This ship made me gravely ill and it was depressing. 199% ripped off. It’s sickening. I saw other cruise ships that were decorated beautifully, happy smiling staff…. Do not give your money to APT it was horrific… you must rely on other passengers to look out for each other as the cruise director couldn’t care less. I honestly didn’t think I was going to make it out alive,

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Katherine

1 review

Jan 17, 2024

Great trip

Great trip, great group, great guide!

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David Winterton

1 review

Jan 15, 2024

Stunning ship and crew were so friendly

Stunning ship and crew were so friendly. From the moment we joined the ship, everything was perfect. A great selection of food on the menu each meal time topped off with a selection of drinks, all included of course. The included excursions varied each day and always very information and well executed. Overall a great trip and we are looking forward to our next trip with APT.

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Month	Average	Reviews
Aug 24	4.3	9
Sep 24	4.3	11
Oct 24	4.1	22
Nov 24	5.0	9
Dec 24	—	0
Jan 25	5.0	8
Feb 25	4.8	4
Mar 25	4.8	27
Apr 25	4.9	23
May 25	4.5	62
Jun 25	4.4	78
Jul 25	4.6	25

Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
APT River Cruises & ToursThis company	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.5 out of 5 (good)	4.1 out of 5 (good)	+3%	999
Riviera Travel	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.7 out of 5 (good)	3.0 out of 5 (fair)	—	1,000
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069

APT River Cruises & Tours reviews & trust report

APT River Cruises & Tours has a positive customer experience.

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What people praise & complain about

Top praiseof 447 positive reviews

Top complaintsof 13 negative reviews

How it compares

Reviews

Customer reviews (999)

The tour was well organised and very…

Already filled in the questionnaire

Everything was so well planned

Alternatives to APT River Cruises & Tours

Riviera Travel

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Travel Advantage

The CrowdTrust Experience⭐

Mekong river cruise.

Very good

fab experience

Quality of guides and excursions while…

Excellent costumer experience!

Well organised, good value for money!

A 5* Experience

17 Day New Zealand Wonderland

Magical tour of New Zealand

There is always a plan"B"

Tour guide was fantastic

New Zealand get away

Excellent tour guide and driver

Excellent service from Claudette who…

Nightmare on River Rhine

Great trip

Stunning ship and crew were so friendly

About APT River Cruises & Tours

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