APT River Cruises & Tours specializes in providing luxury travel experiences through all-inclusive tours, cruises, and rail journeys tailored for Australian travelers. The company offers a diverse range of travel options, including small ship cruises, guided tours, and rail adventures across various global destinations. Customers can explore iconic landscapes in Europe, Asia, Africa, and the Americas, as well as Australia and New Zealand’s unique attractions. The company focuses on creating seamless, comfortable travel experiences that allow guests to immerse themselves in different cultures and environments. APT River Cruises & Tours caters to discerning travelers seeking adventure and relaxation while ensuring high standards of service throughout their journeys. With an emphasis on unforgettable memories, APT's offerings are designed for those looking to discover new destinations with ease and luxury.
Reviewers consistently praise APT River Cruises & Tours for their excellent service and high-quality cruises. Many highlight the first-class organization and the dedication of staff, such as Rachel Mack and tour directors like Roneil and Spencer Scott, who go above and beyond to enhance the travel experience.
The boats are described as fabulous and well-maintained, with excellent food and informative itineraries that showcase beautiful destinations. However, some customers express disappointment regarding the limited bar hours and the need to switch ships due to low water levels, which affected their overall experience. Despite these minor complaints, the majority of feedback reflects a strong satisfaction with the overall cruise experience. Overall, APT River Cruises & Tours receives a positive sentiment from its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 9 |
| Sep 24 | 4.3 | 11 |
| Oct 24 | 4.1 | 22 |
| Nov 24 | 5.0 | 9 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 8 |
| Feb 25 | 4.8 | 4 |
| Mar 25 | 4.8 | 27 |
| Apr 25 | 4.9 | 23 |
| May 25 | 4.5 | 62 |
| Jun 25 | 4.4 | 78 |
| Jul 25 | 4.6 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had many questions and requirements which she dealt with in a friendly, helpful manner whilst remaining professiona...”
“A cruise "on the cheap"”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | +3% | 999 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: APT River Cruises & Tours is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 4.1).
500 reviews of APT River Cruises & Tours. Filter by what matters to you.
From the get go APT staff were very helpful in making all the arrangements. When we boarded the boat, the staff were friendly and helpful. The rooms and general cleaniness of the boat was above par. The food was excellent and the whole holiday experience went without any problems. Even got a free room upgrade.
The balcony suites were just fairly small cabins with a large window the top half of which cd be lowered electronically. The Dining room was very noisy as so many people packed in at once. No real bar service, tea /coffee from machines and trips ashore usually involved over long “free” time hz going round waiting for buses to return.
First class cruise, Only two criticisms, I got the impression that, unlike sea cruises, you would have the experience of enjoying endless views as you sailed along. Not so, the sailings were mainly done overnight, or when it was dark. Most TV adverts are filmed in daylight. My other disappointment was being moored next to other ships and having no views. Thoroughly good experience otherwise. I must offer my appreciation of the staff and crew, really professional and obliging, nothing was too much trouble.
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The staff were always friendly, helpful and polite. The food was excellent and as a vegetarian I always found there was am option for me. The visits off the boat were all well organised and worth doing. I was pleased that our cabin was kept so tidy and clean by the cabin staff.
I found APT and their representative Anton to be very helpful and pleasant to deal with
It was a superb experience and we loved it from start to finish. We were well looked after and had superb food and a beautiful bedroom suite. Everyone was helpful and we enjoyed sightseeing tours at every port as part of the package.
We had a lovely relaxing holiday on the Esterela and met some nice people. The staff were very professional but also friendly. Our cabin was very good and overall the ship was very comfortable. There was an electric outage in Spain and Portugal during our trip. This impacted on the itinerary and the progress up the river, but the staff worked extremely hard to reorganise where necessary. It added interest and didn't annoy us at all. The organised trips were very enjoyable and the guides couldn't have been better. All in all a very nice trip.
We recently undertook our first river cruise along the Danube, we were unsure of what to expect and our circumstances are complicated by the state of our health. I am delighted to share that we had a fantastic time. We have tried to identify what made it such a success. The quality of the ship is a key part, but even bigger is the company ethos or spirit d’corps on board. The service and food were impeccable, in an informal but highly professional manner. Everyone on board was helpful, friendly and attentive. We particularly want to mention the cruise director Hedleigh, he is clearly very experienced and extremely efficient in communicating with the passengers. He was immediately trustworthy, a credit to his expertise and your confidence in him. We really enjoyed the little touches which made such a difference to us, the luggage tags, the availability of buses and guides, the port talks and a dozen other things. In my working life, I dealt with the public and while it was always welcome to receive feedback, my finance director would always bring me back to numbers. I’m delighted to say we’ve purchased the Future Travel Voucher with the anticipation of taking further trips with you. Very well done and thank you.
The holiday experience met all our expectations and more. We liked all the guided walks and the 'extra' excursion in Vienna was an absolute delight. We liked the idea that there were no 'extra' tipping to have to worry about which we struggle with as never know how much or have the right money etc. so thank you for taking care of that problem. All the staff couldn't do enough to ensure that we had everything we needed - such a positive vibe and much appreciated.
Having used APT previously and were very happy with the experience, we decided to embark on a tour of Japan with APT. We were very much looking forward to the tour and exploring Japan even though we thought it a very expensive holiday, however as it was advertised as luxury we felt reassured from our previous experiences with APT. Overall our experience wasn’t luxury due to inconsistency in hotels and meals. We did enjoy our holiday and were determined to make the most of our tour of Japan. We Did convey how we felt to our tour guide at the end of the holiday. Also on arrival back to London Heathrow the transport did not arrive for our return journey home. APT are currently dealing with this issue.
The power cut in Portugal and Spain caused serious disruption to the cruise. Only three days of the cruise were completed according to the itinerary. While APT could not be blamed for this, the holiday we experienced was disappointing. Communication between passengers and staff broke down. The staff seemed unprepared for a problem of this type, unsure how to present information or keep the holiday spirit alive other than to keep glasses of wine full at meal times. A review of emergency procedures might help.
Everyone involved in travel marvel team are excellent. They’re all professional with their job. We had a great time in all the tour. The tour guides are very knowledgeable with their designated topics. The foods are excellent and the guests are well informed with the itinerary and the tour. Everyone are helpful. Hedleigh is excellent very friendly and professional.
The travelling to the boat and the journey home was long and tiring Once on board everybody tried really hard and we’re friendly Unfortunately there was no dress code on board and shorts jeans trainers and sandals at dinner and even at the Concert were not my idea of a cruise However the guided tours were very good and the Guides excellent Our French balcony window with interrupted views was disappointing as we travelled mostly at night and when docked we usually alongside other boats so no views at all With the exception Bratislava Passau and Budapest which were lovely. The Meals were ok Breakfast not so good but Lunch and Dinner good, you had to be Quick to get a seat and it was somewhere different every time Overall we enjoyed it especially the concert. We probably will stick to the sea cruises in future as value for money is marginally better Thank You
It's our second APT river cruise having done the Mekong 18 months ago. The trip was very well organised and professional from start to finish.
The trip was excellent, efficiently managed throughout, and the staff from the cruise director to the cleaners were all helpful, very pleasant and seemed happy to be working there. The food was excellent and the excursions / city visits were all enjoyable.
Lovely ship. Spotlessly clean in all areas. Staff were the most friendly helpful and professional crew we’ve ever encountered. The food was good, well cooked and good variety. Wines were excellent and plentiful. Excursions were all good and well organised with good guides. There was nothing we could fault.
APT River Cruises & Tours specializes in providing luxury travel experiences through all-inclusive tours, cruises, and rail journeys tailored for Australian travelers. The company offers a diverse range of travel options, including small ship cruises, guided tours, and rail adventures across various global destinations. Customers can explore iconic landscapes in Europe, Asia, Africa, and the Americas, as well as Australia and New Zealand’s unique attractions. The company focuses on creating seamless, comfortable travel experiences that allow guests to immerse themselves in different cultures and environments. APT River Cruises & Tours caters to discerning travelers seeking adventure and relaxation while ensuring high standards of service throughout their journeys. With an emphasis on unforgettable memories, APT's offerings are designed for those looking to discover new destinations with ease and luxury.
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