Ref ORDER #100112351
Ref ORDER #100112351 I ordered my item on 21st May, never received my item, I sent query to customer service with proof of the payment attached, after three weeks they keep ignoring me, so unprofessional.

Astro Nutrition is an online retailer specializing in health and wellness products, including dietary supplements, vitamins, and sports nutrition. The company offers a wide variety of items such as weight loss aids, energy boosters, cleansing products, and wellness supplements, catering to health-conscious consumers seeking to enhance their overall well-being and athletic performance. With a product catalog that features over 4,900 items, Astro Nutrition provides options for individuals interested in improving their diet and fitness regimen. The company's user-friendly website, astronutrition.com, allows customers to easily navigate through various categories and find products tailored to their specific health goals. By focusing on quality supplements and competitive pricing, Astro Nutrition aims to serve a diverse clientele looking for reliable nutritional support.
Astro Nutrition receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the company's quick delivery, excellent customer service, and user-friendly website, highlighting that orders are often well-packaged and arrive sooner than expected.
However, a substantial number of consumers express dissatisfaction, particularly regarding order fulfillment and communication issues. Complaints about unacknowledged orders, lack of refunds, and even credit card fraud incidents are prevalent, leading some to label the company as unreliable. While some customers have had long-standing positive experiences, the negative feedback about order management and customer support cannot be overlooked. Overall, Astro Nutrition shows potential but struggles with consistency in service delivery.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 56 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 5.0 | 1 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“Order arrived well packaged and sooner than advised”
“Ref ORDER #100112351 I ordered my item on 21st May, never received my item, I sent query to customer service with pro...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.3 out of 5 (fair) | 3.5 out of 5 (good) | — | 56 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | 4.2 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Astro Nutrition is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.5).
56 reviews of Astro Nutrition. Filter by what matters to you.
Ref ORDER #100112351 I ordered my item on 21st May, never received my item, I sent query to customer service with proof of the payment attached, after three weeks they keep ignoring me, so unprofessional.
Don't use them, they don't keep their word...they dance and duck and dive and keep your money in the process ! If I could give them zero stars I would.
Made an order online for which they took payment and didn’t deliver the goods or acknowledge my order. No response to many emails to their service team and no refund. Can only conclude this is a scam site - avoid.
AS PER PREVIOUS REVIEW AND IN RESPONSE TO ASTRONUTRITION FAKE RESPONSE. I OVERCAME THE CREDIT CARD FRAUD BY PAYING BY BANK TRANSFER , THE MONEY WAS RECEIVED BY ASTRONUTRITION BUT NO PRODUCTS EVER SENT. I EMAILED YOU MY BANK STATEMENT AND PROIF OF PAYMENT SEVERAL TIMES YOU JUST SENT THE SAME EMAIL BACK ASKING FOR ORDER NUMBER AND PROOF. DO NOT USE THIS COMPANY. AT SOME POINT YOU WILL HAVE MONEY STOLEN FROM YOUR ACCOUNT OR THEY WILL JUST LIE ABOUT GETTING MONEY VIA A BANK TRANSFER. ALL OF THEIR RESPONSES ARE THE SAME AND MEAN NOTHING. I HAVE READ YOUR RESPONSE. I WILL SEND ALL THE INFO FOR THE 8TH TIME. I WILL POST YOUR RESPONSE ON TRUSTPILOT AS IT WILL BE THE SAME RESPONSE I HAVE RECEIVED ( WHEN YOU BOTHERED TO RESPOND) AND YOU DEFINITELY DO NOT CONTACT PEOPLE WITH PENDING ORDERS.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 64% of recent reviews are 4–5★ and 34% are 1–2★.
I made an order one more than a month ago and until now I dont receive the product. They delivery date expected were 4 days. Furthermore, when I tried to enter to the customer service by chat, they are "repairing" it. I really dont know what to expect and I dont know if this is a real webshop. Sandra
I never got the stuff I paid for!!!! I ordered some supplements from these guys noting they have an office in Vancouver, with all the prices listed in Canadian. The order was placed at the beginning of February and I still haven't received my item(s). I noted: ----------------------------------------------------------------------------------------------------------------------- (Their) Shipping Policy: Shipping via Air Mail is free in Canada on orders over $50. Orders under $50 are charged $7.99. Normal delivery times are 8-11 business days and on the very rare occasion can take up to 15 business days. ------------------------------------------------------------------------------------------------------------------------ My message/questions to them: For some reason even though I live in Alberta they chose not to ship from Vancouver BC, but from a US location? This would most certainly put it past 8-11 days, not to mention 15 days with customs. Why the hell did you ship this order from the states when you have a location in Vancouver? I'm not happy about paying the flat rate which is 75% of the cost of the item in this case, as again I understood it would ship from Canada and you reside in the province next to me, it needs to arrive sooner than 15 business days, as stipulated on your site, please reship with your quickest method and tracking from Vancouver, or cancel this order and refund my money!!! RE: your 'shipping policy' (and your civic address of 1085 Howe St. Vancouver,) more than implies this order should have been shipped from your Canadian location RE: 'Normal delivery times are 8-11' business days. This item is a gift and needs to be here no later than Feb.16 (10 business days) as it is a gift (& customs may further delay the shipment). If I knew you were not going to honor your own policies, I'd never have dealt with you, very disreputable. Apparently though, you just want to ignore me, this is bad customer service, and an apparent breach of terms; to say the least. ------------------------------------------------------------------------------------------------------------------------- (& they did generally ignore me) several of their messages to me said: As we are an international company, we keep our products in different warehouses worldwide. So depending on the item being ordered determines where it is shipped from. ----------------------------------------------------------------------------------------------------------------------- I spoke to them several times on the phone and they said they were going to ship it again but never did, they gave me some BS (not sure if it was made up) tracking number with DHL, when checking it said Delivered - Signed for by : SDA PLT CALGARY 11:50 --> ..I'm not home at that time and that is not my signature, did they even ship it, or did they ship it to the wrong address? In any event these guys do not appear to be a reputable vendor, I have emails (evidence) where they promised to reship and offer a refund but they never did.
Ordered a product which was delivered promptly. However, within a few weeks the card started being used fraudulently - from online purchases in Chicago, to Uber taxi rides in Malaysia. Only normally ever order stuff from large reputable sources (Amazon, Ebuyer, Tesco etc) and this card hadn't been used at all for a while for any purchases. Was already pointing the finger at astronutrition before coming to read the reviews here only to see other reviews of exactly what I've experienced. Too many smoking guns for it not be astronutrition I'm afraid. Avoid - or be prepared to cancel your credit card after ordering. Credit card company is investigating....
Have used Astronutrition twice now, both times a few weeks after ordering my credit card had fraudulent activity. Used my work computer which is very secure so not a problem my end. The credit card used was only used for purchases on Astronutrition, gave benefit of the doubt first time but twice is too much of a coincidence.
Recently placed an order, had the money taken out of my account, THEN asked to provide "A color copy of the front and back of your credit card... and a document or identification, verifying you’re billing / Shipping address"? None of this was mentioned when I placed my order. Yet the money is now wired across... I have now asked for my order to be processed or a refund. Will update if these are fulfilled. Otherwise AVOID
I like other customers was told I had to submit a photo of my credit card along with billing details from my visa provider. At first I thought that it was a scam but after checking reviews I saw that unfortunately they are a 'legitimate' online retailer. I too contacted my visa provider and told me under no circumstances to give them these sensitive details. The only positive was that they refunded me. This is not normal conduct for businesses to do this and have never encountered this kind of 'anti- fraud' procedure anywhere. DO NOT SHOP HERE.
After I paid by Visa for my order (transaction was posted so no problems), I received numerous emails with the request to send copy of my Credit Card. I placed a call to my Visa provider (RBC) and they DID NOT advise me to do as requested. I forwarded them copy of my old Visa bill with my name, CC number (last 4 digits) and address on it. They still are not happy. Now I have to ask my Visa provider to reverse transaction. This company is obviously either not legit or practicing extremely weird business...
My ordered was made on 14 Feb 2015, I got an email to say it was shipped on the 16th Feb 2015. I have waited patiently and yesterday 16 Mar 2015 I used the chat facility to ask where my order was. They promised I would get an email which reads: Hello, Thank you for the e-mail. I'm happy to hear you received your order. Enjoy! If you have a minute, and would like to leave us feedback, please feel free to visit the following page: .............trustpilot etc Please enter code astro50 to save 5% off your entire purchase. Please email us back if you require any further assistance So I am following the request and leaving feedback! and contacting astro for further assistance - I will let you know how I get on......... TWO DAYS LATER:- I have sent them 2 emails now and been ignored. Seems like they are to be avoided at all costs, sadly.
Beware I ordered medication from this Company and Three emails not answered and two telephone calls with no response leads me to think this is a scam or I am dealing with a Company who has no interest in Customer Service. Purchased medication and paid £35.00 (US$50) for prompt delivery and not even a thank you for the order. Beware Stuart King
My order is still pending from November 25. I've been asked to wait till this merchant can be reimbursed by insurance before they will consider refunding me for undelivered goods. Take your business elsewhere. This company ships via airmail which is not traceable. Poor costumer service. Use [external reference], they ship fast and have great prices.
Ordered 2 products on 27th January 2014. Received one of them a week or so later - confused (thought that it would be delivered in the same package). Contacted astro nutrition - was told that sometimes they send the same order in 2 separate packages. waited for two weeks - still no delivery. Contacted astro again and asked for a refund. They replied saying that they CANNOT TRACK their orders and therefore they have to wait for a MONTH to see if package was lost and then will send me another package (=no refund)! Overall very bad experience, would never order again, just hoping to get my money back!
Similar experience to 'Fuzz'. I am located in Canada. Bought 2 items from their website. I assumed everything was coming in locally. 1 item from Canada, the second from the USA. Received the USA shipment in 4 weeks time the Canadian shipment never arrives. They don't want to refund me, they expect me to wait 30 days before they even acknowledge either the package was never sent or was lost. They can't provide tracking numbers nor can they even prove a package was ever shipped. If I don't receive a refund for the missing items, I will contact my cc company for a charge-back. Not even the invoice that was sent to me was accurate. Will never shop here again.
AstroNutrition.. what can i say? :) Read below to see how they handled my product and their service to a client: 1. Paid for a delivery and yet it took them nearly 20 days. 2. Unable to track the order when contacted 3. Ordered a Creatine and guess what they sent me... WHEY protein powder LOL!! 4. Live chat service assistant tried to avoid me. 5. Good thing.. they asked me to keep the Whey, which I was not going to use anyway as initially I had ordered a Creatine. So I gave it to my m8. 6. Another good thing... I was scared as what if they would not pay me a full refund but surprisingly they did. Due to the above delivery and product issues, it not only messed up my workout routine but it also messed up my Creatine/diet intakes. And had to go through the hassle was like a cherry on top. Sooo thanks Astro for you top notch service!! I read the reviews about this company after I placed the order. =/
ordered my supps 4 weeks ago still not arrived cant phone them and they said its impossible to track the order what a load of crap ive ordered stuff from all over the world and its never taken more than a week even from china!!!!! dont know what the deal is but there gettin away with it!!!!!!!!!!
Astro Nutrition is an online retailer specializing in health and wellness products, including dietary supplements, vitamins, and sports nutrition. The company offers a wide variety of items such as weight loss aids, energy boosters, cleansing products, and wellness supplements, catering to health-conscious consumers seeking to enhance their overall well-being and athletic performance. With a product catalog that features over 4,900 items, Astro Nutrition provides options for individuals interested in improving their diet and fitness regimen. The company's user-friendly website, astronutrition.com, allows customers to easily navigate through various categories and find products tailored to their specific health goals. By focusing on quality supplements and competitive pricing, Astro Nutrition aims to serve a diverse clientele looking for reliable nutritional support.
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