At Home is a review platform designed to empower consumers by providing a space to share their experiences with various products and services. The company focuses on gathering and displaying user-generated feedback, helping potential customers make informed decisions based on real-life experiences. By facilitating the exchange of reviews, At Home aims to enhance transparency and trust in the marketplace. The primary customers of At Home include individual consumers seeking reliable product insights and businesses looking to understand customer sentiment. By connecting users with authentic reviews, the platform supports informed purchasing choices while offering businesses valuable feedback for improvement. At Home serves a diverse audience, catering to a wide range of industries and product categories.
Reviewers frequently report negative experiences with At Home, citing customer pain points more often than praise. Common complaints include store, order, customer, online.
A smaller set of reviewers mention positives such as store, home, great, love. Overall sentiment is predominantly negative based on 66 reviews and an average rating of 2.4 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 66 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 3.0 | 2 |
| Aug 24 | 3.0 | 2 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 2.9 | 7 |
| Dec 24 | 1.9 | 10 |
| Jan 25 | 2.0 | 8 |
| Feb 25 | 1.5 | 2 |
| Mar 25 | 3.0 | 3 |
| Apr 25 | 4.0 | 4 |
| May 25 | 1.5 | 4 |
| Jun 25 | 1.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 66 most recent reviews.
“I got so many great items at a reasonable price”
“I guess the customer isn't always right on this store”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | 1.2 out of 5 (poor) | −7% | 66 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | — | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.4 out of 5 (fair) | 4.0 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: At Home is #5 of 5 on overall rating in this group. On delivery, Home Store + More scores higher (4.8 vs 1.2).
66 reviews of At Home. Filter by what matters to you.
Terrible company. They promised same day delivery and here I sit 2 days later and I can’t even reach anyone by phone. Just terrible Many hours later… the store still won’t answer their phone, no one has called, no delivery. We are being held hostage
Purchased a small wooden chest/desk 5/27/25… on 6/22/2025 I opened the door and the door cleanly broke off: easily. My husband took it to the store and showed the lady manager., she tried to blame him for how he put it together.. umm nothing to do with the hinges, the piece of “wood” literally just broke off it’s a joke. They refused to exchange equally, although “members” receive a 90 day return.. we didn’t even want a return, just an exchange. She wanted us to pay 50% for a new one.. umm nooo we already paid for one $150… so not worth it. We kept it. Poorly made. And the manager didn’t take care of situation, she deflected on how we put it together. Never going there again.
I placed an order online and received a notification that only part of my order was being delivered. I contacted the store in Fort Worth, Texas at +1 (817) 754-7559 to find out what was going on. I spoke with someone named Maria, who claimed to be the store manager. She was shockingly rude, offered no helpful information, and hung up on me in the middle of the conversation. When I asked who her manager was, she said Mr. Campbell but claimed he was not available. I called back immediately, but no one answered. I left a voicemail, but I don’t expect a response based on how poorly I was treated. This experience was completely unprofessional and unacceptable. I will never do business with this company again, and I strongly advise others to avoid them as well. If this is how they treat paying customers, it speaks volumes about how little they value anyone’s time or money.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
I would give it zero stars if I could, but I have to give it a one. Worst company I’ve ever dealt with. The product they sent us was the wrong product,it arrived damaged, the shipping box that it came in looked like it had been run over by a truck. dealing with Customerservice is very difficult if not impossible, product is garbage. I definitely do not recommend doing business with this company.
I recently purchased a patio couch online, but unfortunately, it turned out to be very uncomfortable. After researching the return policy on the store’s website, I followed the instructions and brought the item to the nearest location for a return. Upon arriving, I asked the first associate I saw how to proceed with returning the couch. She was genuinely kind and responded, “Good question,” before consulting a second associate—an older woman—who immediately said the task was too difficult for her and suggested calling someone else for help. While we waited, the second associate, who was assisting another customer, looked over at me and, in a rather snarky tone, said, “You know we’ll have to inspect the couch, right?” I calmly replied, “Of course.” She then asked for my e-receipt. I explained that I never received one, but I had a text message with the order number and proof of purchase on the website. Soon, a third associate arrived and instructed me to bring the couch inside. After doing so, she called over a fourth associate and then walked away, whispering and pointing at the couch—which, by the way, was practically brand new. The last associate asked why I was returning it, and I explained that it was simply uncomfortable. The third associate asked if I was a Perks member. I confirmed that I was and provided my phone number. She then pulled up my order and acknowledged it. At that point, the fourth associate gave her a look that said, “We have no choice—we have to accept the return.” The third associate processed it but then told me, “You won’t be allowed to return anything here ever again.” I asked why, and she vaguely replied that the return policy had changed, offering no clear explanation about how that affected me specifically. What they didn’t know is that I had originally planned to shop for additional furniture that day. However, due to the poor customer service and the way I was made to feel—like I was doing something wrong—I have decided I will never shop at At Home stores again. You’ve lost a customer for good.
My experience with At Home regarding a damaged cabinet has been an absolute disaster. From my initial contact on April 26th to today, May 8th, their handling of this issue demonstrates a shocking lack of care and efficiency. This ranks as the worst customer service I've ever endured. Upon receiving the damaged cabinet, I immediately notified At Home, including a photograph and my contact details. What followed was a ridiculous back-and-forth that exposed a complete breakdown in their internal communication. Despite my repeated attempts to get an update (May 1st, May 3rd, May 6th), I received only vague apologies and promises of information from the elusive "merchandise team." It was obvious that different departments weren't talking to each other. I was told the vendor could identify the necessary part from a picture – a claim that proved false since no one ever asked for the specific part number, which I provided as "Panel C" on April 30th. A resolution timeline? Non-existent. Initial replies offered no guarantee about when or even if the part would ship. When I pressed for a potential delivery date, I was met with more stalling. Now, over two weeks later, the only action At Home seems capable of is passing my emails along to this unresponsive "merchandise team." To add insult to injury, when I finally requested a return label and a full refund (April 30th), the situation became even more absurd. On May 8th, I was informed that while the return is "free," I am responsible for scheduling the pickup! This is outrageous. Why should I, the customer inconvenienced by their damaged product and their terrible service, have to arrange the logistics for its return? Charlita from Corporate Customer Care kept insisting the vendor received the necessary information from the start. Yet, my follow-ups clearly showed a lack of understanding or action on the vendor's side. Blaming vendor delays as being "out of their control" is a weak excuse. A company is accountable for its vendors' performance. This entire ordeal has been marked by endless delays, a complete lack of clear communication, and a blatant disregard for my time and frustration. Instead of taking ownership and fixing the problem, At Home has made me chase them for updates and now expects me to handle the return of their damaged merchandise. The sheer incompetence and lack of customer care I've experienced are unbelievable. Anyone considering a purchase from At Home should seriously reconsider. This has been a customer service nightmare, and I will be sharing this dreadful experience with everyone I know.
Unable to reach anyone by phone. When I finally got called back by a customer service rep, she was totally uninterested in helping me. She didn't seem to understand the issue at all. That was a defective coffee table whose screws were too small for holes. Delivery of second item: Left in unsecure place with no notification to me that they had arrived. Did not bring heavy item up to my 3rd floor apartment. I ordered two patio end tables. Though I ordered two of the same, one was larger than the other. Don't know how the patio loveseat is yet, as I have to figure out how to get to my apartmenmt. Will never order from them again. This was a $650.00 mistake.
SCAM...SCAM...SCAM!!!! Had to cancel my credit card... how do these people freaking sleep at night!!!!
Called corporate, a woman answered and gave me another number, the woman from corporate would not give me her name, not sure why, but she was impolite and impatient to say the least. She redirected me to “customer service “ giving me another number to call, thankfully, they were very helpful and found the product and located the product. The store in Chantilly never answers the phone ! Never! I have called them for the past 5 years, maybe once or twice a year, for 5 years, they have never answered . If it wasn’t for the customer service rep who located our product, we probably would have never found the item. She was efficient! The 1 star is NOT because the store does not answer, it’s for the woman that answered the phone with corporate, the woman that I spoke with today march 31 at about 2:45 pm est, she just wouldn’t give me her name to reference her. She was short and impolite! And simply refused to give me her name! That’s terrible customer service! Very shady to say the least, unfriendly. What kind of business is this? I told my husband let’s just order a different product from Amazon and he did, no drama and no poor service, operator clearly identified herself when I called. Pergola was 299 and it will be here tomorrow!
I ordered a 3 vase set from the Loveland, Ohio store and received an email saying thank you for picking up your order. I called the store and was told that it was a mistake and they would credit my bank account. I’ve called numerous times and they have not credited my account. Different managers keep saying that they’re waiting on corporate to do it. I just want my money back, it’s ridiculous and fraudulent.
If there was a minus star that's what I would choose. I order two of the digital wall calendars. According to their tracking they have been delivered. No they haven't and there doesn't seem to be a way to contact. I don't want a refund, I just want the products I paid for.
It is January 6th. All the stores have marked down their christmas decor from 75% to 90% off, except for Athome at 50%. I asked the manager and she said they will not tell the employees, but normally it's at the end of January. That's Ridiculous, ppl are storing away christmas decor no late than the second week in January, and decorating for Valentine Day. Maybe this is a tactic, to restock the decor, because at this point must consumers spent their money elsewhere. Please change that practice. Thanks, Valued customer.
This site and online ordering is a scam. I ordered they took my money and I never received anything. Then they sent me a tracking site that never worked and then it updated and said it was delivered but it never was and now the online email suddenly cannot be found. It's a scam, don't order from them!!!!
I ordered two calendars totaling $80 on December 22, 2024 and paid expedited shipping. I haven’t received items and they won’t respond to emails. There is no other way to contact as the tracking link says it doesn’t work. Duped by the online ordering!
It's been a month since I placed my order. According to their tracking it was delivered via usps on 12/29/24, yet usps has no record of it. No way to contact them. So I'm out $80+. Do your due diligence before ordering on line. This company is a total scam! BEWARE!!
ordered two rugs that looked NOTHING LIKE the featured photo. Besides that disappointment (were supposed to match my wall color, AS FEATURED IN PHOTO, each rug chosen to mail to me was radically different from the other. Not even the same fringe color. Cost to ship (willing to pay for rugs that match my walls!) was crazy. Wanted to return until I saw I'd have to pay. Will donate these items to my local charity.
Nothing like browsing the site for thirty minutes, putting things in my cart… getting “access denied”… deleting my browsing history… repeating… Thinking I’m successful.. go to check out. SAME THING. Thanks for wasting my time. There’s one of these stores near me and I will never visit it or use this site again because of this experience. FIX YOUR SERVERS AND STOP BEING CHEAP.
Ordered on line. Never received and when trying to track was told that number they gave me to track will not work in their system. Looks like I was taken for a fool once again. Do not order from this company!!!!
I ordered 2 gift cards online but only received 1. Nobody, even my local store, can help resolve the issue, and neither they or the website have a phone number to contact any type of support. I’ve sent emails that have gone unanswered. Very poor customer service!
At Home is a review platform designed to empower consumers by providing a space to share their experiences with various products and services. The company focuses on gathering and displaying user-generated feedback, helping potential customers make informed decisions based on real-life experiences. By facilitating the exchange of reviews, At Home aims to enhance transparency and trust in the marketplace. The primary customers of At Home include individual consumers seeking reliable product insights and businesses looking to understand customer sentiment. By connecting users with authentic reviews, the platform supports informed purchasing choices while offering businesses valuable feedback for improvement. At Home serves a diverse audience, catering to a wide range of industries and product categories.
This profile hasn't been claimed by the business owner.
