At Home is a review platform designed to empower consumers by providing a space to share their experiences with various products and services. The company focuses on gathering and displaying user-generated feedback, helping potential customers make informed decisions based on real-life experiences. By facilitating the exchange of reviews, At Home aims to enhance transparency and trust in the marketplace. The primary customers of At Home include individual consumers seeking reliable product insights and businesses looking to understand customer sentiment. By connecting users with authentic reviews, the platform supports informed purchasing choices while offering businesses valuable feedback for improvement. At Home serves a diverse audience, catering to a wide range of industries and product categories.
Reviewers frequently report negative experiences with At Home, citing customer pain points more often than praise. Common complaints include store, order, customer, online.
A smaller set of reviewers mention positives such as store, home, great, love. Overall sentiment is predominantly negative based on 66 reviews and an average rating of 2.4 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 66 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 3.0 | 2 |
| Aug 24 | 3.0 | 2 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 2.9 | 7 |
| Dec 24 | 1.9 | 10 |
| Jan 25 | 2.0 | 8 |
| Feb 25 | 1.5 | 2 |
| Mar 25 | 3.0 | 3 |
| Apr 25 | 4.0 | 4 |
| May 25 | 1.5 | 4 |
| Jun 25 | 1.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 66 most recent reviews.
“I got so many great items at a reasonable price”
“I guess the customer isn't always right on this store”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | 1.2 out of 5 (poor) | −7% | 66 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | — | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.4 out of 5 (fair) | 4.0 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: At Home is #5 of 5 on overall rating in this group. On delivery, Home Store + More scores higher (4.8 vs 1.2).
66 reviews of At Home. Filter by what matters to you.
I got so many great items at a reasonable price ! I absolutely love it. The young lady at the cash register was very nice and polite. I believe her name was Grace. I love how she connects with you with the items you purchase. I just love this store.
The store was neat and full of so much, it's very tidy and orderly. But the cherry on top was Ms. Sherry Lugo, she went above and beyond to help me and did it with a glow and a continuous Smile 😃. She made my visit worth while. Thanks Ms. Sherry and Store #66.
I can’t say enough good things about my local At Home store, and it’s all thanks to the incredible management of Wilson and his amazing team. From the moment you walk through the doors, it’s clear that this isn’t just another home décor retailer—it’s a shopping experience that feels welcoming, inspiring, and downright enjoyable. Wilson, the manager, is the heart and soul of this place, and his leadership shines through in every detail, from the pristine condition of the store to the cheerful attitudes of his staff. Wilson is the kind of manager you hope to encounter everywhere but rarely do. He’s always helpful, greeting customers with a genuine smile and a readiness to assist, no matter how busy the day gets. Whether I’m hunting for a specific item or just browsing for inspiration, he’s there with suggestions, answers, and a friendly demeanor that makes you feel like a valued guest rather than just another shopper. It’s obvious he loves what he does, and that enthusiasm is infectious. I’ve seen him go out of his way to help customers find exactly what they need, even if it means digging through stock in the back or offering creative ideas to match their vision. His team reflects his leadership perfectly. The workers at this At Home store are some of the best I’ve ever encountered—well-trained, approachable, and genuinely happy to be there. You can tell they adore Wilson, and it’s no wonder why. He’s cultivated a workplace where everyone seems to thrive, and that positivity spills over into their interactions with customers. They’re knowledgeable about the products, quick to lend a hand, and always eager to ensure you leave satisfied. I’ve never once felt rushed or ignored, which is a rarity in retail these days. The store itself is a masterpiece of organization and cleanliness. It’s always immaculate—shelves neatly stocked, aisles clear, and displays arranged with care. It’s the kind of place where you can lose yourself for hours, wandering through rows of furniture, décor, and seasonal treasures, all beautifully presented. I’ve been to other home stores where chaos reigns, but not here. Wilson clearly sets a high standard, and his team delivers every time. It’s a joy to shop in such a well-kept environment. As a customer, I absolutely love coming here. Spending my money at this At Home feels like a treat rather than a chore. The variety of products is fantastic, the prices are reasonable, and the atmosphere makes every visit a little adventure. Whether I’m sprucing up my living room or hunting for holiday décor, I know I’ll find something perfect—and I’ll enjoy the process thanks to Wilson and his crew. This store has become my go-to, not just for what they sell, but for how they make me feel while I’m there. If you’re in the area, do yourself a favor and stop by—you’ll see why this At Home, under Wilson’s stellar management, is a cut above the rest.
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
Great job by friendly cashier Melissa in Mansfield!
I was helped at your location at 900 Metropolitan, Charlotte NC. There I met Jennifer, Nikki and Michael. You made great choices. They were helpful, knowledgeable and these are rarities at this current time. Sorry I forgot personable . Doris appreciates them more than they will ever know. Hooray for that location. Luv my throw too. Lying on it now with my pup 🐶
I haven’t been to the store for a while and I have to say it is THE CLEANEST & most organized ever! The picture department used to be super chaotic and messy… totally uncluttered and organized as was the rest of the store! Must be a new store management team~ kudos! Wauwatosa, Wisconsin Store #124
Good. Very good . Love it
Thank you Christina Johnson for your help today. You were so kind. Cathy
Muy bonito y queso perfecto en mi terraza
Kass the manager at the At home store in 8300 Sudley rd manassas Va has been extremely welcoming and helpful, she has gone out of her way to help me find exactly what I need. I have shopped there more than any other store just because of her outstanding costumer service and professionalism.
The store on route 22 in Harrisburg has the best customer service. All polite helpful kind young people work the registers. It is so wonderful to go into a store and witness the best customer service around. Carol Sipe
Looked for a large mirror instore and couldn't find what I wanted. Checked online and read that what I wanted was instock. Called the store and the manager, "Faith" was great she found it for me texted a photo to me and saved it for me to pick up next day. Also "Minora" at checkout, really friendly and helpful. Great customer service. I.P. Orlando.Fl. Store #68 East Colonial Dr. Orlando Fl
Great Day At Home. This store has the best Halloween decoration items ever at fantastic prices! At Home has new and different Halloween items each year,making it a wonderful shopping experience for people who love Halloween. The store is clean,organized, and the prices are very reasonable. The staff is helpful and friendly. For variety, value, and a wonderful shopping experience, At Home is the best! I would recommend it to anyone who loves Halloween decorations.
I'm redecorating our daughter's room and bought a bunch of pillows to make the bed more cozy. The ones I found were perfect. I thought I might want to return some but decided to keep them all. The colors, sizes, and price range were great. #AtHomeSweepstakes
Had the HOME SOLUTIONS crew in my home today, insulating my attic. Nice, friendly group of guys. Did a great job and very professional. Glad they were the company our apt compex chose. Thanks guys, and Rick was the man who was in my home the most, had nice conversation and wish him and his family the best
As soon as I entered the store I questioned a young lady named Angie to Aid in my search and without hesitation she directed me and informed me and made recommendations for me; quality professional care was afforded me. As I went to check out a young man named Alex also informed me that several of my items were on sale, which I did not know. His assistance and his personal care for me as a customer is most appreciated. To the at home in Maumee Ohio my sincere appreciation for having the quality of staff to assist customers. Thank you Angie thank you Alex!
My husband and I were recently shopping at the “At Home” Store in Lake in the Hills. Due to my mistake in trying to purchase items online initially, we ended up going into the store and spoke with Kim C. and Diane. They were both very understanding and considerate of my dilemma and couldn’t have been nicer to us. Besides helping us out, they made going to At Home a very nice experience for us. Thank you Kim C. and Diane!
My last visit to the Webster store, was fantastic! I spoke with the store manager, Lydia and told her how much I LOVE her store. There are lots of new products. The store is so clean, items where they belong, it shows the commitment of her employees to customer's for an awesome shopping experience. I encourage shoppers to give this store another chance, will you be satisfied in what you see and hear, from a group of employees that their total purpose is give a freedom to all shoppers and the guarantee of returning to continue to enjoy the store surroundings. Thank you, At Home for all you do!
I'm a big fan of the At Home store. There order online and pick up in store process couldn't be easier. I highly recommend for any home decor stuff you need. Don't forget to use their coupon! Totally worth it. I've used them to decorate my children's rooms.
At Home is a review platform designed to empower consumers by providing a space to share their experiences with various products and services. The company focuses on gathering and displaying user-generated feedback, helping potential customers make informed decisions based on real-life experiences. By facilitating the exchange of reviews, At Home aims to enhance transparency and trust in the marketplace. The primary customers of At Home include individual consumers seeking reliable product insights and businesses looking to understand customer sentiment. By connecting users with authentic reviews, the platform supports informed purchasing choices while offering businesses valuable feedback for improvement. At Home serves a diverse audience, catering to a wide range of industries and product categories.
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