At Home is a review platform designed to empower consumers by providing a space to share their experiences with various products and services. The company focuses on gathering and displaying user-generated feedback, helping potential customers make informed decisions based on real-life experiences. By facilitating the exchange of reviews, At Home aims to enhance transparency and trust in the marketplace. The primary customers of At Home include individual consumers seeking reliable product insights and businesses looking to understand customer sentiment. By connecting users with authentic reviews, the platform supports informed purchasing choices while offering businesses valuable feedback for improvement. At Home serves a diverse audience, catering to a wide range of industries and product categories.
Reviewers frequently report negative experiences with At Home, citing customer pain points more often than praise. Common complaints include store, order, customer, online.
A smaller set of reviewers mention positives such as store, home, great, love. Overall sentiment is predominantly negative based on 66 reviews and an average rating of 2.4 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 66 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 3.0 | 2 |
| Aug 24 | 3.0 | 2 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 2.9 | 7 |
| Dec 24 | 1.9 | 10 |
| Jan 25 | 2.0 | 8 |
| Feb 25 | 1.5 | 2 |
| Mar 25 | 3.0 | 3 |
| Apr 25 | 4.0 | 4 |
| May 25 | 1.5 | 4 |
| Jun 25 | 1.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 66 most recent reviews.
“I got so many great items at a reasonable price”
“I guess the customer isn't always right on this store”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | 1.2 out of 5 (poor) | −7% | 66 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | — | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.4 out of 5 (fair) | 4.0 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: At Home is #5 of 5 on overall rating in this group. On delivery, Home Store + More scores higher (4.8 vs 1.2).
66 reviews of At Home. Filter by what matters to you.
The products are beyond cheap and nasty. Soooo bad. I managed to get a rep via chatbot who was actually very helpful. She asked for photos of thecondition of the sofa pillows showing poor stitching and terrible stuffing. One pillow arrived with rip. She issued a full refund no further questions.
I recently visited At Home to exchange/return unused curtains, and my experience started off great thanks to Voila, the cashier who assisted me. She was incredibly helpful, patient, and polite, making sure the process went as smoothly as possible despite a new system being in place for only a few days. Even when faced with challenges, she remained professional, kind, and dedicated to helping me. It’s rare to come across employees who truly care about customer experience the way she does, and she deserves recognition for that. The only reason I am giving 3 stars is because of Voila—she was the one bright spot in this experience. However, my experience was ruined by the manager. When Voila called for her assistance (since the new system requires a manager’s approval for exchanges/returns over $50), it took 39 minutes for her to show up. I ended up letting other customers go ahead of me while I waited. When the manager finally arrived, instead of simply approving the exchange/return, she was rude, condescending, and unprofessional—both to me and, more importantly, to Voila. Instead of supporting her employee, she acted as if she needed to prove herself as the “smart one,” belittling Voila for not being 100% familiar with the system that had only been in place for a few days. Employees deserve respect and dignity—they are not slaves. Watching such a hardworking and kind employee be treated this way was truly disappointing. Voila handled the situation with grace and professionalism, far more than her manager did. While I love the quality and prices at At Home, I don’t think I’ll be returning as long as this manager is in charge. No one’s time is so worthless that they should have to wait 39 minutes for a simple approval, only to witness such unnecessary disrespect. Thank you, Voila, for your outstanding customer service! You are the reason customers keep coming back, and you deserve to work in a place where you are valued.
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
At Home is a review platform designed to empower consumers by providing a space to share their experiences with various products and services. The company focuses on gathering and displaying user-generated feedback, helping potential customers make informed decisions based on real-life experiences. By facilitating the exchange of reviews, At Home aims to enhance transparency and trust in the marketplace. The primary customers of At Home include individual consumers seeking reliable product insights and businesses looking to understand customer sentiment. By connecting users with authentic reviews, the platform supports informed purchasing choices while offering businesses valuable feedback for improvement. At Home serves a diverse audience, catering to a wide range of industries and product categories.
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